On June 2, 2025, I handed over a shipment containing an important power of attorney document to a UPS branch for delivery to Istanbul Esenyurt, Mehmet Akif Ersoy Mahallesi, 2120 Sokak No: 1. Despite being told repeatedly by customer service that the package would arrive by 18:00 on the same day, five days have now passed and the package has still not been delivered. My tracking number is 3650.
During this period, I called UPS Turkey customer service three separate times, but each time the response was limited to simply “opening a case.” No actual progress was made, and no real solution was provided. As the sender, I have faced financial and business losses due to this delay, since the document was time-sensitive and highly important.
This experience has shaken my trust in UPS’s reliability. I demand that my shipment be delivered immediately and that UPS provide a clear explanation for the delay. Customers should not be forced to chase their packages or suffer damages because of repeated empty promises from the call center.
On August 14, 2025, I shipped an important package with UPS Turkey to be delivered to Ankara. The tracking number is 1ZW432Y36849820996. Despite the urgency of this shipment, more than 10 days have passed and my package is still missing. UPS customer service keeps telling me it was misplaced in thei...
On August 11, 2025, I was expecting a package shipped by Altınyıldız through UPS Turkey, with tracking number 1Z892ER96804690367, to be delivered to me via the İzmir Bornova branch. However, even after four full days, my package has still not been delivered. Despite the fact that I was at home and t...
I was expecting a UPS shipment (tracking number: 1ZW4418F6804398458) to be delivered on July 30, 2025, but today is the sixth day with no delivery and no update. The package has never reached my address, and there was no attempt to deliver or contact me. I have called UPS customer service multiple ...
On August 4, 2025, my passport was supposed to be delivered by UPS to Etimesgut, Ankara, but the delivery failed because they entered both my phone number and delivery address incorrectly. I had already paid for the shipment in advance. I emailed UPS support and also called customer service to corre...
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