I ordered 2 items from Amazon USA. One item was delivered to me by another carrier, but the other is stuck in customs in Istanbul. UPS sent me an email asking me to pay an extra ₺1200 for “odino,” which I was willing to pay. However, when I managed to reach their difficult customer service number and spoke with two different representatives, I was given conflicting information. I was told I did not need to pay ₺1200, but instead had to obtain a notary public document for them to release this $21 product. Getting such a document would cost between $3000–$4000 and involve a huge hassle. After discussing with Amazon, I decided to return the product and informed UPS to provide me with all the return details. Of course, it has now been 5 days and I have not received any instructions or tracking information. I am convinced they will not return it and that some employee will end up keeping my product, which should have been delivered since I already paid shipping and import fees.
I ordered two items from Amazon USA, including a pair of shoes worth just $20 (about ₺900). UPS processed the shoes separately as if each pair was an independent import and outrageously demanded ₺15,000 in customs duties for that one pair. What’s worse, UPS already charged ₺2,500 to my credit card,...
My cargo with tracking number 1ZEX03640404515702 from abroad arrived in Turkey on Thursday, May 11th. I made the tax payment on Friday, May 12, and got a message from UPS that the customs clearance has been completed. The date is May 20th. My cargo is not being delivered. No delivery date is given b...
Training materials were sent to our company from abroad with UPS Turkey and the products were stuck at the customs. On May 25, 2023, UPS Turkey sent us an e-mail and informed us that we need to prepare some documents and give a power of attorney from a notary public. He stated that all the prepared ...
I ordered a product through Apple Online, which was supposed to be delivered by UPS Turkey. Despite providing all my details correctly, my package has not been delivered all week due to what they call 'incomplete information.' I repeatedly contacted both Apple and UPS, trying to get the issue resolv...
It has been over a month since I initiated the return of my international shipment with tracking number 1ZAV3783D996775887 via UPS Türkiye, and the return still hasn’t been completed. The seller I purchased the item from confirmed that they have not received any return request from UPS. I’ve receiv...
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