My baby stroller was seriously damaged during Southwind Airlines flight 2S 023 from Antalya to Kazan on July 14, 2026. I... handed my Indigo Onyx stroller to airline staff at the aircraft door and received it back at the aircraft door upon arrival. As soon as I collected it, I noticed at the airport th
I would like to report serious damage to my baby stroller following Southwind Airlines flight 2S 023 from Antalya to Kaz...an on July 14, 2026. I noticed the damage immediately when I collected the stroller at the arrival baggage area. One wheel of my Indigo Onyx stroller was completely missing, and it
We experienced very serious problems on Southwind Airlines flight 5118 from Medina to Denizli on June 17, and I believe ...the entire experience was especially disrespectful toward Hajj passengers. During the flight, a cabin supervisor named E** stepped on my foot while wearing high heels and did not
I purchased a round-trip ticket through Southwind Airlines, but because the airline repeatedly changed my flights, I exe...rcised my refund right and canceled the ticket myself. I am now waiting for approximately $602 to be refunded to my credit card. Although approximately 28 days have passed since I
My Southwind Airlines flight 2S0123 on June 13, 2026, operated approximately 11 hours later than scheduled and landed at... a different airport from the one listed on my ticket. During this entire process, I was not provided with any support or guidance for basic needs such as accommodation or transpor
On June 13, my Southwind Airlines flight 2S084 from Moscow to Istanbul Airport was scheduled to depart at 3:00 PM accord...ing to my ticket. However, the aircraft did not leave the airport until 1:27 AM, resulting in a very serious delay of approximately 10 hours. During this entire period, we could n
On May 19, 2026, at 7:55 PM, my Samsung Galaxy Tab A9 Plus went missing during my Southwind Airlines flight departing fr...om Moscow, Russia. After the flight, when I realized that I could not find my tablet, I reported the situation to both the airline representatives and the airport staff. I was ins
I am a citizen of the Russian Federation. While purchasing a ticket through Southwind Airlines, a technical problem caus...ed my card to be charged twice for the same ticket. A total of 17,686 RUB was collected for the duplicate transactions. I contacted my bank, and they confirmed that both payments
I purchased two tickets for a Southwind Airlines flight from Sheremetyevo to Istanbul on May 22, 2026. Our ticket number...s were 2633061214853 and 2633061214840. Before the flight, I completed online check-in for both tickets, and the system generated boarding documents for us. However, these document
On January 16, I experienced serious baggage damage and related hardship on my Southwind Airlines flight 2S002 from Mosc...ow Sheremetyevo Airport (SVO) to Antalya Airport (AYT). My name is M*** E***, my PNR is R1YA9Y, and my seat number was 22C. Upon arrival at Antalya Airport, I discovered that the s
On January 16, 2026, during our return flight with Southwind Airlines from Medina Airport to Ordu–Giresun Airport, the b...aggage of a total of 165 passengers returning from Umrah was not delivered. Including my own luggage, none of the passengers received their bags, and to this day no clear informati
I flew from Moscow to Antalya with Southwind Airlines on January 18, 2026. After arriving home and opening my suitcase, ...I realized that three electronic cigarettes I had purchased from a shop in Moscow and placed inside my luggage were missing. I believe that my suitcase was opened during the flight
After my Kazan–Antalya flight with Southwind Airlines on the night of January 14 at 12:45 AM, I received my suitcase in ...a completely damaged condition. Two of its four wheels were torn off, the handles were broken loose, and in this state I was forced to drag the suitcase through the airport, feelin
I experienced a serious hardship on my Jeddah–Izmir flight with Southwind Airlines on January 15, 2026. My flight was de...layed by approximately five hours, and I was stranded at the airport from 1:00 AM until 7:00 AM without receiving any adequate information or support during this time. As I was ret
We purchased a round-trip ticket between Istanbul and Moscow through Southwind Airlines. Before our outbound flight from... Istanbul to Moscow on December 31, 2025, flight number 2S-085, the system forced us to select seats by paying an additional fee in order to complete online check-in. Because we we
On your Jeddah–Istanbul flight departing at 11:40 on January 3, 2026, I was disturbed by the behavior of the cabin crew ...working in the rear section of the aircraft, including one male flight attendant named M******. The crew displayed a very indifferent attitude toward passenger requests, and throug
On December 17, 2025, after our return flight from Umrah with Southwind Airlines, one of our suitcases did not arrive on... the baggage carousel at Kütahya Zafer Airport. We completed the required lost baggage report at the airport, but since that day no progress has been made regarding our missing sui
On December 13, 2025, I purchased airline tickets through Trip.com for Southwind Airlines flights 2S085 from Istanbul to... Moscow and 2S086 from Moscow to Istanbul for a total amount of $298. On December 20, 2025, I received an email stating that my return flight had been canceled, which completely di
I would like to share the serious issues I have been experiencing with Southwind Airlines. For the past three days, I ha...ve been unable to access the company’s official website for my booking with the reservation number R1FJQM. In addition, I made several attempts to contact customer service, but no
On August 26, 2025, I purchased tickets for my wife and 12-year-old son on Southwind Airlines flight 2S-012 from Moscow ...(SVO) to Antalya. The reservation code was R1SUNH, and the total payment was ₺20,500. Although the carry-on allowance was 8 kg, the staff at the gate suddenly claimed it was 5 kg
On July 5, 2025, my Southwind Airlines flight from Moscow to Antalya (scheduled departure 14:20) was delayed multiple ti...mes. First, the departure was rescheduled to 16:00, and then, while we were already at the gate, we were informed of another delay until 18:10. In the end, passengers were boarded
On June 17, 2025, I traveled with Southwind Airlines from Jeddah (Cidde) Airport to Çanakkale Airport. The scheduled dep...arture was 23:40, but the flight departed at 01:02 after a delay. Despite this delay, our luggage was not loaded onto the plane. We only discovered this upon arrival in Çanakkale,
On February 21, 2025, at 08:15, I flew with Southwind Airlines from Medina to Konya. During check-in, luggage was neithe...r properly weighed nor tagged, and as a result, while I arrived in Konya, my bags apparently remained in Medina. This has left me waiting for my belongings for over 15 days, while
On February 21, 2025, I traveled with Southwind Airlines from Medina Airport to Istanbul Airport. Although the scheduled... departure was 16:00, the flight departed at 17:24 after a long delay, during which we were kept waiting both inside the airport and onboard the plane. Despite this extended waitin
