I would like to share the serious issues I have been experiencing with Southwind Airlines. For the past three days, I have been unable to access the company’s official website for my booking with the reservation number R1FJQM. In addition, I made several attempts to contact customer service, but no...
On August 26, 2025, I purchased tickets for my wife and 12-year-old son on Southwind Airlines flight 2S-012 from Moscow (SVO) to Antalya. The reservation code was R1SUNH, and the total payment was ₺20,500. Although the carry-on allowance was 8 kg, the staff at the gate suddenly claimed it was 5 kg ...
On July 5, 2025, my Southwind Airlines flight from Moscow to Antalya (scheduled departure 14:20) was delayed multiple times. First, the departure was rescheduled to 16:00, and then, while we were already at the gate, we were informed of another delay until 18:10. In the end, passengers were boarded ...
On June 17, 2025, I traveled with Southwind Airlines from Jeddah (Cidde) Airport to Çanakkale Airport. The scheduled departure was 23:40, but the flight departed at 01:02 after a delay. Despite this delay, our luggage was not loaded onto the plane. We only discovered this upon arrival in Çanakkale, ...
On February 21, 2025, at 08:15, I flew with Southwind Airlines from Medina to Konya. During check-in, luggage was neither properly weighed nor tagged, and as a result, while I arrived in Konya, my bags apparently remained in Medina. This has left me waiting for my belongings for over 15 days, while ...
On February 21, 2025, I traveled with Southwind Airlines from Medina Airport to Istanbul Airport. Although the scheduled departure was 16:00, the flight departed at 17:24 after a long delay, during which we were kept waiting both inside the airport and onboard the plane. Despite this extended waitin...
On February 23, 2025, I flew with Southwind Airlines on flight 2S 5828 from Medina to Antalya, departing at 00:40. Upon arrival in Antalya, we were shocked to learn that the Zamzam water belonging to all 215 passengers—each carrying 5 liters—had not been loaded onto the plane. This was a deeply dis...
On February 23, 2025, at 01:40, I traveled with Southwind Airlines from Medina to Antalya. Upon landing, we were informed by airport staff that our group’s baggage had not arrived with the flight. This was extremely disappointing news, as we had just returned from Umrah. A report was filed at the a...
I was a passenger on Southwind Airlines on February 4, 2025. Upon arrival at Antalya Airport, I was shocked to learn that three of my bags were missing. A lost baggage report was filed at the airport. Later, two of the missing bags were eventually located and returned to me through Antalya Airport. ...
On Monday, February 3, 2025, I was scheduled to fly with Southwind Airlines on flight 2S 6116, departing at 19:35 from Ankara Esenboğa Airport to Medina Prince Abdulaziz Airport. Unfortunately, the flight was delayed by more than 4 hours, causing significant disruption and inconvenience for all pass...
On January 24, 2025, during my Southwind Airlines flight from Antalya to Kazan, I experienced a highly unfair and frustrating situation. Although my legal baggage allowance was 30 kg, I was told that because my luggage exceeded the limit by just 6 kg, I would have to pay extra. Instead of applying a...
On December 25, 2024, I was traveling with another passenger on Southwind Airlines flight 2S125 from Antalya to Ekaterinburg, scheduled for 18:20. While checking in our baggage, we were unfairly charged additional fees. First, we were told that our luggage exceeded the weight limit by just 1 kilo. T...
Southwind Airlines charged me an unreasonable fee of ₺540 for a simple name correction involving only one letter. The error originated from their own system, yet instead of resolving the issue fairly, they placed the burden on me as the passenger. Reaching their customer service is already a strugg...
On November 4, 2024, I purchased a round-trip ticket from Antalya to Moscow, with a scheduled departure on November 11, 2024, at 07:05 from Antalya Airport. This booking was made specifically so I could attend an important meeting in Moscow at 14:30 the same day. The booking confirmation email clear...
On November 11, 2024, I was scheduled to fly from Antalya to Moscow with Southwind Airlines, a ticket I purchased through Enuygun. The original departure time for my flight was 07:05. However, just one day before departure, I received a call from Enuygun informing me that the flight had been resched...
Southwind Airlines failed to notify me in advance about the cancellation of my flight. I only found out at the airport that my ticketed flight had been canceled, as no email or official communication was ever sent to me. When I spoke with other passengers—around 15 people I was able to reach—it turn...