Since November 2024, I have been working with UPS as a business operating in Ankara. My account was blocked without any explanation, and because of this, I am unable to process my shipments. I have called customer service multiple times and spoken with several different representatives. Each time, I was told, “We are forwarding your request to the relevant department, please wait for a response,” but no actual solution has been provided.
Because of this account block, one of my employees had to pay for a shipment using the company card. Later, when the invoice arrived, the same shipment was billed again and a duplicate payment was made. Even though I requested a refund for the overpayment, I was only told that it was “under review” and that I should wait. As of now, I have paid an extra amount equal to an international shipping fee.
I expect UPS to refund the extra payment and to urgently lift the block on my account. I want this issue resolved as quickly as possible.
UPS Türkiye has completely exhausted my patience. I’ve been trying to receive my package for over a month, but each time it gets returned due to so-called address issues—even though my delivery address and phone number are fully up to date in your system. I’ve verified my information multiple times,...
I've been having a major problem with UPS Turkey in Ankara. I shipped a package on September 9, 2023, and despite the fact that it arrived in Ankara on September 20, 2023, they have yet to deliver it. They claim that the package was damaged and that they had to reseal it, but then they contradict th...
I have a shipment with UPS destined for my address which was supposed to be delivered around 3 December but has still not been delivered. During this period, I had great difficulty reaching customer service; most of the time I could not get through, and when I did, they claimed that my address and p...
I’m extremely frustrated with UPS Türkiye. I was expecting a delivery, but they never brought my package to me. Later, they claimed that my address was “incomplete.” However, I double-checked the information and can confirm the address was entered correctly. To make matters worse, they never called...
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