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Masterpass

Complaints

19 complaints
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Masterpass SMS Verification Code Not Arriving for Registered Cards

Mehmet
Mehmet
May 14 5:20 PM10

I am experiencing a serious problem with my Masterpass account regarding SMS verification codes that prevents me from co...

5
Resolved

Masterpass Fraud Block After Adding QNB Credit Card

Sefa
Sefa
January 15 9:23 AM47

"I deleted all the cards, and when I recreated the account and added the card again, it was fixed."

I am writing regarding a problem I just experienced while trying to add my ...

Masterpass Won’t Let Me Delete My Inactive Debit Card

Fatih
Fatih
March 16, 2025 6:56 AM45

The Debit card number 528133********69 of Kuveyt Türk Participation Bank, which I registered on Masterpass last year, is...

Unable to Complete Online Purchase on Migros Due to Masterpass User Error

Elif
Elif
September 9, 2024 8:52 PM65

I’ve been trying to make an online purchase through Migros, but I keep encountering an error message stating, “Masterpas...

1

Unable to Log into Masterpass, "Registered User Not Found" Error

Muhammed
Muhammed
September 9, 2024 12:15 PM84

I am registered with Masterpass, but I'm unable to log in. I keep getting the error message "Registered user not found."...

4
Resolved

My Masterpass Payment Blocked: Unable to Use Registered Cards

Doğukan
Doğukan
September 9, 2024 11:57 AM58

"Thank you to the representative in customer service."

When I try to use Masterpass with my registered cards as the payment method...

Masterpass Not Sending SMS Codes: Can't Add Card to Frink App or Other Platforms

Yaren
Yaren
September 8, 2024 9:48 PM115

I am experiencing a similar issue with Masterpass. I cannot add my card to the Frink app, and I'm facing the same proble...

4
Resolved
Nur
Nur
September 8, 2024 1:50 PM6

"Thank you"

Nur removed this complaint from publication

I Can't Receive Masterpass SMS Verification Codes, Unable to Make Purchases

İrem
İrem
September 8, 2024 10:45 AM160

For some time now, I haven't been receiving the one-time Masterpass verification codes via SMS. I wait for the verificat...

Masterpass Card Removal Error

Devrim
Devrim
September 8, 2024 10:45 AM59

I registered my card on the Hopi mobile app, but when I tried to delete it, I was instructed to do so via the Masterpass...

Masterpass SMS Code Sent to Wrong Phone, Urgent Fix Needed for Security

Kemal
Kemal
September 7, 2024 6:45 PM76

The SMS verification code for my Masterpass account is being sent to a different phone number, not mine. This is creatin...

Receiving Unwanted Masterpass Code for a Number Not Linked to My Account

Betül
Betül
September 7, 2024 3:18 AM59

I keep receiving messages from Garanti BBVA that say, “You can verify your Masterpass account with the code 603919 at th...

Can’t Load Money on Starbucks App Due to Wrong Phone Number

Mehmet
Mehmet
September 6, 2024 11:28 AM59

I’ve been trying to load money onto the Starbucks app using Masterpass, but I can’t complete the transaction because the...

Not Receiving One-Time Password (OTP) for BiTaksi Payments via Masterpass

Gamze
Gamze
September 6, 2024 9:02 AM119

I’ve been unable to receive one-time passwords (OTP) via SMS for a while now, which is preventing me from making payment...

Unable to Delete Masterpass Account – Errors Prevent Code Entry

Ali
Ali
September 4, 2024 12:16 PM58

I’m trying to delete my registered Masterpass account, but I keep encountering errors. After initiating the deletion pro...

Masterpass Login Issue – Verification Code Not Received Despite Correct Information

Tuba
Tuba
September 3, 2024 11:41 AM123

I am unable to log into my Masterpass account because the verification code isn’t being sent to my phone. All my informa...

Unable to Add Card to Masterpass – Error with SMS Code Entry

Erdoğan
Erdoğan
September 1, 2024 6:13 PM122

I'm experiencing issues trying to add my card to Masterpass. After entering my card number and verifying all the informa...

Unable to Reset Masterpass Password Due to Missing Verification Code

Sinan
Sinan
September 1, 2024 4:17 PM85

I forgot my Masterpass password and tried to reset it, but I’m not receiving the verification code on my phone. My conta...