Masterpass

I am writing regarding a problem I just experienced while trying to add my QNB credit card to my Masterpass Türkiye account on Masterpass’ own website. The system blocked the process and showed a message stating that the card adding process could not be completed, asking me to check my request again...

The Debit card number 528133********69 of Kuveyt Türk Participation Bank, which I registered on Masterpass last year, is currently inactive. For this reason, I wanted to delete it from the system. Despite all my efforts, I could not get any results, and the process did not take place even though I c...

I’ve been trying to make an online purchase through Migros, but I keep encountering an error message stating, “Masterpass User Transactions: This user number already exists. Please enter a different value.” I’ve tried using different cards, but the issue persists, and I'm unable to complete my purch...

I am registered with Masterpass, but I'm unable to log in. I keep getting the error message "Registered user not found." When I try to sign up again, it says the user already exists. I have also tried resetting my password, and the system accepts the new password, but when I attempt to log in using ...

I am experiencing a similar issue with Masterpass. I cannot add my card to the Frink app, and I'm facing the same problem on multiple platforms. I am not receiving any SMS codes from Masterpass, and no matter how many times I log in and out, the code never arrives. This is very frustrating, and I ne...

For some time now, I haven't been receiving the one-time Masterpass verification codes via SMS. I wait for the verification code for quite a while, but it doesn't arrive at all, and as a result, I cannot complete my purchases. I've been experiencing this issue for an extended period, and it's causin...

I registered my card on the Hopi mobile app, but when I tried to delete it, I was instructed to do so via the Masterpass website. However, for the past three days, my card hasn't been showing up on the Masterpass site, and I'm unable to remove it from Hopi. I urgently need assistance to delete my ca...

A Mastercard belonging to my sister has somehow been linked to my phone number after a recent purchase, and I can’t seem to remove it. Every time I try to shop on Migros Sanal, I’m told there’s a Masterpass card linked to my phone, and the approval is sent to my sister. This prevents me from using m...

The SMS verification code for my Masterpass account is being sent to a different phone number, not mine. This is creating a major security risk, and I urgently request that the issue be fixed so that the SMS code is sent to my correct number. I don’t even believe I have a Mastercard, yet Masterpass ...

I keep receiving messages from Garanti BBVA that say, “You can verify your Masterpass account with the code 603919 at the hop! merchant. B002.” However, I am not performing any such transaction, and my card is with me, so there is no issue of theft or loss. The number mentioned in the message (9055*...

I’ve been trying to load money onto the Starbucks app using Masterpass, but I can’t complete the transaction because the phone number in the system is incorrect. As a result, my bank card cannot be verified. There’s no option in the app for me to update my phone number, which is extremely frustratin...

I’ve been unable to receive one-time passwords (OTP) via SMS for a while now, which is preventing me from making payments on the BiTaksi app, as it requires Masterpass. This issue has caused me a lot of inconvenience for quite some time. I couldn’t find any information or support related to this pro...

Despite my phone number being correctly registered, the Masterpass verification SMS is being sent to a different phone. I want the SMS code to be sent to my own phone, as this situation is creating a potential security risk. I urgently request that this issue be resolved, and my phone number be corr...

Hello, my cards are still linked to my old phone number on Masterpass, and I can’t add my new number. As a result, I’m unable to use my cards for newly registered apps, since the verification code is sent to my old number, which I no longer have access to. Can you please help me resolve this issue? ...

I’m trying to delete my registered Masterpass account, but I keep encountering errors. After initiating the deletion process, I receive a verification code. However, when I try to enter this code, the website crashes or won’t proceed to the next step, leaving me stuck. I’ve attempted this multiple ...

I am unable to log into my Masterpass account because the verification code isn’t being sent to my phone. All my information is correct, but I’m not receiving the necessary code to complete the login. I’ve double-checked everything, but no message is arriving. This has become a significant inconven...

I’m trying to purchase a 3-month GeForce NOW subscription, but I’m unable to complete the payment due to a Masterpass verification issue. During checkout, I’m prompted to enter a one-time verification code sent by my bank, but no code ever arrives on my phone. This is preventing me from finalizing m...

I'm experiencing issues trying to add my card to Masterpass. After entering my card number and verifying all the information is correct, I receive an error message when I try to complete the addition. Although I receive an SMS code as part of the verification, there’s no option to enter it anywhere ...

I forgot my Masterpass password and tried to reset it, but I’m not receiving the verification code on my phone. My contact information at the bank is accurate, and when I reached out to them, they said there’s nothing they can do on their end. To make matters worse, Masterpass doesn’t provide a cust...