Our shipment with tracking number 1ZH073V76728944753 was sent from China as a door-to-door delivery and was supposed to be delivered to the address: 129/6 Sokak No: 23, EV-KA 3 Mahallesi, 4th Industrial Zone, Bornova, İzmir. Since it was an international shipment, the package was held at customs in İzmir. The recipient company’s customs broker completed all necessary procedures smoothly. However, after that, UPS failed to collect and deliver the package to the recipient.
We were informed that UPS shipments arriving at İzmir customs are stored in the Havaş bonded warehouse, and for UPS to proceed with delivery, the package first needs to be transferred from customs to the UPS warehouse. We had to pay a high fee of 7,500 TL + VAT to a cooperative service for this transfer.
For this shipment, I had already paid $366.14 for freight and $100 for cargo inspection, totaling $466.14 USD, plus 7,500 TL + VAT for domestic transport in Turkey. Despite paying high fees both abroad and domestically, the door-to-door delivery service was not fulfilled as promised. When I contacted UPS customer service, they stated that the customs broker needed to coordinate with Havaş directly, that UPS could not collect the goods from Havaş, and that they could not provide further assistance.
I request a detailed explanation as to why the shipment was not delivered to the recipient after arriving in Turkey. Additionally, I demand that the domestic transfer fee I was forced to pay be billed to UPS and that my financial and service-related grievances be properly addressed.
It has been over a month since I initiated the return of my international shipment with tracking number 1ZAV3783D996775887 via UPS Türkiye, and the return still hasn’t been completed. The seller I purchased the item from confirmed that they have not received any return request from UPS. I’ve receiv...
For my shipment sent via UPS Turkey with tracking number 1Z93W2006804353298, I received an SMS around 5:00 PM on November 20 stating that the package had been “delivered,” yet it was absolutely not received. The shipment was supposed to be delivered to my home, and the recipient was at the address a...
On August 11, 2025, I was expecting a package shipped by Altınyıldız through UPS Turkey, with tracking number 1Z892ER96804690367, to be delivered to me via the İzmir Bornova branch. However, even after four full days, my package has still not been delivered. Despite the fact that I was at home and t...
I’ve been waiting over a week for a package shipped via UPS with tracking number 1Z2564YF6805482724, yet I still haven’t received it or been given any clear update on its status. The package was supposed to be delivered to my address in İskenderun, Hatay, but UPS has failed to provide accurate track...
My parcel with the tracking number 1Z23W5610486859649 has not been delivered to me for over a month. Despite multiple attempts to contact customer service at Türkiye UPS and send emails to the provided email addresses, I have not received any response. The shipment arrived from the United States to ...
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