My shipment with Aras Kargo, tracking number 5752567034543, has still not been delivered to my home address even though it has been about one and a half weeks since it was handed over to your company. When I checked, I was informed that the delivery is waiting at a branch, but it has not been brough...
The perfume I purchased from the brand Tedi was delivered to me today via Aras Kargo. As soon as I received the package and opened it, I saw that the ...
On 25 November 2025, at around 14:30, an Aras Kargo courier delivered a package to my door with tracking number 5753*******68 and collected a cash payment of ₺4,980. The courier even said, “this package might be suspicious,” meaning they knowingly delivered something unreliable while still taking ne...
"."
On November 11, 2025, I received an SMS from the Balıkesir Gönen branch of Aras Kargo at around 7:00 PM stating, "You were not at the address, a deliv...
My shipment with tracking number 5735*******91 sent via Aras Kargo shows a warning in the system stating “wrong branch redirected after arrival” once it reached Gaziantep. Because of this issue, which started today, my package has still not been delivered. Although my delivery address is Düztepe, th...
On October 28, 2025, at 5:30 p.m., I went to the Aras Kargo Soğukpınar branch, but it was closed. However, when I called customer service earlier that day to ask about the working hours, I was told the branch was open until 6:00 p.m. I traveled about 30 kilometers to reach the branch and had to driv...
I purchased a product worth ₺166,000 from a seller on Amazon on October 23. The item was handed over to Aras Kargo the same day. My shipment, with tracking number 5734197373653, was supposed to be delivered on October 25 but has still not arrived, even after three days. The last update was on Octobe...
On October 22, 2025, my shipment with tracking number 5733**71, sent via Aras Kargo, was supposed to be delivered to me but was instead given to a person I don’t know (F*** B***). I was the only one authorized to receive it. I received an SMS stating that the package was delivered, but I do not know...
On September 17, 2025, we sent laboratory samples from the Mersin Mezitli branch to the Istanbul Ortadağ branch through our company account, using the tracking number 5197681115569. The products were in plastic bottles, and the invoice amount was approximately ₺20,000. However, our package was lost ...
My Hepsiburada order with tracking number 5723******860 was supposed to be delivered to my address in Kuruçay Neighborhood, Akşehir, Konya, but Aras Kargo mistakenly sent it to the Seydişehir branch instead. My package has been sitting there for 12 days, and no one has taken any action. I’ve called ...
On October 8, I placed an order worth ₺1200 through FLO and paid ₺69 for shipping. My order was shipped via Aras Kargo from Konya Meram to Konya Karatay with tracking number 5723*****64. However, the delivery was not made on the specified date and is now one day late. When I contacted Aras Kargo, th...
Dear Aras Kargo Customer Service, I am writing to formally express my ongoing frustration with deliveries from the Trabzon İbrahim Cep branch. For over a year, all my Aras Kargo shipments have consistently been marked in the system as “non-deliverable to address,” which prevents the packages from be...
Since September 23, my shipment with tracking number 51982201 has been shown as “out for delivery” in the Aras Kargo system, yet as of today, September 29, it still has not been delivered. By chance, I came across an Aras Kargo employee who told me my package was at the branch and that I needed to p...
I am experiencing a major issue with my order number 203812926531, which I purchased on N11 on August 29 and returned via Aras Kargo. During the return process, the package was pulled back by the courier and got lost. When I contacted Aras Kargo customer service, they informed me that the package wa...
Since I was not at home on September 7, 2025, I was unable to receive my cargo with the tracking number 51971780455245, which was set to be delivered by Aras Kargo from the Antalya Uncalı Branch. I mentioned that I wanted to pick up my cargo from the branch, and the message I received stated that it...
On September 19, 2025, I experienced a serious problem with Aras Kargo regarding my shipment with tracking number 5 680 279 55 25 233, which was supposed to be delivered to my address in Kadıköy. Two days ago, I contacted the call center and reported that the courier told me to come downstairs to pi...
On September 9, 2025, my package with tracking number 5677*******34 arrived at the Aras Kargo Setbaşı Branch, only 10 minutes away from the delivery address, yet it was not delivered for 4 days. The cargo tracking system falsely showed notes on September 9–11 such as “Recipient not accepting the pac...
I ordered an oven on Trendyol from the seller Newtrendd Bursa, and my order was shipped with Aras Kargo (Delivery No: 9739390862, Cargo No: 5678*******24). Yesterday morning, my package was left with the security guard at Birken Site in Karahasanlı Mahallesi and was not delivered to me directly. The...
Aras Kargo marked my package as delivered even though it was never delivered. We were out of town, and no call was made, nor was any delivery code provided. Despite submitting four complaints over the past two months, we have received no response and cannot reach anyone responsible. I now cancel my ...
Since 2021, I have been experiencing constant problems with an Aras Kargo employee named V*** at the İzmir Güzelbahçe branch. Most recently, regarding my shipment with tracking number 5674*******35, he called me and said, “Your cargo is 30 kg, I can’t carry it, either come pick it up or it will be r...
"Thanks to the gentleman from the Aras Kargo management who called me, I will not stop shopping with Aras Kargo. I am very grateful to him for being solution-oriented, polite, and respectful. My problem was solved thanks to him."
On September 5, 2024, at 14:02, my package with tracking number 5195525197869, expected via Aras Kargo, was supposed to my address but it was not deli...
Despite repeatedly warning both the branch and the courier beforehand, the courier left my package somewhere in the site without calling me or getting my approval. I only received a message saying it was delivered to the security guard, but in our site security personnel are only on duty at night, a...
On 04/09/2025, we received an SMS from Aras Kargo Gaziantep Adem Branch regarding our shipment with tracking number 5674*******89, stating that “Your cargo is out for delivery to your address today.” However, as confirmed by both our staff at Pema Mağazacılık and our security cameras, the courier at...
All the frames and glass of my pictures were broken, and I am demanding compensation for the damage. I have never seen such careless handling and irresponsibility. How could you not notice this when delivering to my home? I am sure the courier realized it, as the package was rattling loudly with the...
