On September 28, 2025, I purchased a study desk through Hepsiburada. On October 4, 2025, I received a call from a UPS Türkiye representative informing me that the item would not be delivered to my home address because my area was classified as a “remote region.” They suggested that I meet them at a common point to receive my package.
I explained that the proposed meeting point was only about 1–1.5 kilometers from my home and asked why delivery couldn’t be completed if the driver was already that close. The representative replied, “That area isn’t my route. Just manage it, I’ll be there today.” Since that time and arrangement didn’t work for me, I requested that the delivery not be dispatched and instead went personally to the Antalya Yenigöl UPS Distribution Center, about 35 kilometers away, to collect my order myself.
At the delivery center, I encountered an unprofessional and disorganized environment, which left a negative impression of UPS Türkiye’s service quality. I also explained the situation to the UPS representative I had spoken with earlier, who said they would follow up and get back to me — but I never received any response. Although I did not suffer any financial loss, I had to travel a long distance in my own vehicle and handle the transport myself.
I expect UPS Türkiye to uphold its professional standards and provide the promised door-to-door service as advertised. I kindly request that necessary improvements be made to prevent similar issues in the future.
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