My package got lost with UPS, what steps can I take to ensure a full reimbursement?

My Pandora order with UPS tracking number 1ZC337W86803312508 arrived at the UPS Istanbul branch on January 2, 2025, but although the delivery is within the same city to Başakşehir, Istanbul, it has still not been delivered to me as of January 8, 2025. First, the delivery date was postponed, and then...

On 27.11.2025, I placed two orders on the Itopya website: one for an OEM case (order number 251127204135769526) and one for equipment (order number 251127205742103920). The case and peripherals were delivered on 03.12.2025, and the ViewSonic VX2779A-HD-PRO 27" 240Hz 1ms HDMI DP FreeSync HDR10 FHD Su...

I have a shipment with UPS destined for my address which was supposed to be delivered around 3 December but has still not been delivered. During this period, I had great difficulty reaching customer service; most of the time I could not get through, and when I did, they claimed that my address and p...

I went to send a package, and when it arrived, the contents inside had been changed. Because UPS did not deliver the correct item, they caused me to lose money. This is unacceptable, and it needs to be fixed because people work hard to earn their money. If this happens all the time, UPS will lose cu...

On November 17, 2025, I shipped Divle Obruk cheese from a UPS branch, personally packaging it together with the branch supervisor. When the shipment failed to reach the recipient, I checked the status and was informed that my package had been lost and could not be located. For nearly 11 days, no so...

Today, my UPS shipment with tracking number 1ZE549G06806469210 was delivered. The moment I received the package, I noticed that the box had been opened and torn. It looked as if someone had intentionally opened it and then tried to close it again. The protective bag inside was also damaged, and the...

My 3D printer arrived via UPS, and the box was in this condition. I wasn’t home, so my family received the package. When they asked about the damage, they were told it was “punched for easier handling during transport,” which is an unbelievable explanation. The inner carton inside the box was also p...

On November 10, 2025, I purchased the Joie i Spin XL car seat through the E-bebek website and paid by credit card. The system shows the product as delivered to UPS on November 14, but I'm experiencing serious shipping issues. When I track the package using the tracking number on the UPS Turkey websi...

Although my passport application made via VFS Global was processed by the embassy in just three days, the delivery via UPS has been seriously delayed. The tracking information indicates that delivery was scheduled for November 21, 2025; however, since then, the shipment has remained at the UPS bran...

For my shipment sent via UPS Turkey with tracking number 1Z93W2006804353298, I received an SMS around 5:00 PM on November 20 stating that the package had been “delivered,” yet it was absolutely not received. The shipment was supposed to be delivered to my home, and the recipient was at the address a...

On November 13, 2025, I purchased an Apple Watch SE 3 and a charging adapter from Apple’s online store. I placed the order specifically by paying attention to the delivery date because the product was meant to be a birthday gift. Although my package was supposed to be delivered by UPS Turkey on Nove...

On October 27, 2025, my shipment with tracking number 1Z229Y4X6600177205, which was handed over to UPS Türkiye by the German Consulate, could not be delivered to me on October 31, 2025, due to an “incomplete address.” The package was supposed to be delivered to the Kocaeli Karamürsel area by the UPS...

My Apple iPhone 17 Pro Max shipment (invoice amount: ₺100,000), which was supposed to be delivered to my address in Ankara on October 13, has still not been delivered by UPS. My tracking number is 1ZA5X7006877335093. Due to the delay, I was unable to travel out of town and had to cancel the training...

The mobile phone I ordered from Apple was shipped via UPS Türkiye from Istanbul to my address in Ankara on October 10, with tracking number 1ZA5X7006877341586. However, since that date, the tracking system has continuously shown the status as “in transit,” and the package has not been delivered to m...

My package, which was supposed to be delivered to UPS Turkey’s Sinop Branch on October 9, has still not been delivered after 4 days. To get an update and speed up the process, I called the Sinop branch 16 times over Friday, Saturday, Sunday, and Monday, but no one ever answered the phone. I also co...

On October 12, 2025, my shipment with tracking number 1ZA294D26800136727 has been missing since Wednesday, October 8, 2025. I contacted UPS customer service, and they told me I would be informed soon. However, it has been four days, and I still haven’t received any update. This shipment was suppose...

Our shipment with tracking number 1ZH073V76728944753 was sent from China as a door-to-door delivery and was supposed to be delivered to the address: 129/6 Sokak No: 23, EV-KA 3 Mahallesi, 4th Industrial Zone, Bornova, İzmir. Since it was an international shipment, the package was held at customs in ...

My UPS shipment with tracking number 1ZA5X7006876769537, scheduled for delivery on September 26, has still not been delivered to the address Kahramandere, 836. Sk. No:5, 35310 Güzelbahçe/İzmir. I have contacted both UPS customer service and their Twitter support team multiple times. Each time, I wa...

I ordered a tunic from İnza Moda, but since the product didn’t fit me, I returned it the very next day to exchange it. It’s been about a week since I sent the return, yet I still haven’t received the replacement product. My UPS tracking number is 1Z730V3W6800100061, and I can see that the package is...

On September 19, 2025, at 4:51 PM, my Simfer mini oven (valued at ₺2,199) was handed over to UPS Turkey from the Kayseri branch, with tracking number 1Z2564YF6805525124. Even after ten days, it has still not been delivered to my address in Muğla. When I track the shipment through UPS’s mobile app, i...

Since November 2024, I have been working with UPS as a business operating in Ankara. My account was blocked without any explanation, and because of this, I am unable to process my shipments. I have called customer service multiple times and spoken with several different representatives. Each time, I...

My shipment sent via UPS Turkey with tracking number 1ZE095E66820806296 has not been delivered for about a week. This package, which is supposed to arrive at the Üsküdar Kirazlıtepe address, has not been accompanied by any notification to me—no calls or messages have been received. In the evenings, ...

On September 16, I took time off work and waited at home all day to receive my shipment with tracking number 1ZA7X3326878533463, which was marked as out for delivery. However, although the courier never came, I received an SMS stating, “Delivery attempt made, recipient not at address.” On September ...

I paid ₺16,999 for a Samsung Galaxy S10 FE tablet order, which was shipped via UPS and is shown as delivered today. However, no delivery code was requested from me, nor was I called when the package arrived. Even though someone was at home to receive it, the system shows that my package was delivere...

On 05/09 at 22:50, UPS marked my shipment (tracking number: 1Z72330W6800709826) as delivered, yet I have not received the package. This delivery is extremely important to me, as it was sent by a consulate, and the contents are highly valuable. My delivery address is Büyükhasbahçe Mahallesi, Alanya....