My package got lost with UPS, what steps can I take to ensure a full reimbursement?

My Apple iPhone 17 Pro Max shipment (invoice amount: ₺100,000), which was supposed to be delivered to my address in Ankara on October 13, has still not been delivered by UPS. My tracking number is 1ZA5X7006877335093. Due to the delay, I was unable to travel out of town and had to cancel the training...

The mobile phone I ordered from Apple was shipped via UPS Türkiye from Istanbul to my address in Ankara on October 10, with tracking number 1ZA5X7006877341586. However, since that date, the tracking system has continuously shown the status as “in transit,” and the package has not been delivered to m...

My package, which was supposed to be delivered to UPS Turkey’s Sinop Branch on October 9, has still not been delivered after 4 days. To get an update and speed up the process, I called the Sinop branch 16 times over Friday, Saturday, Sunday, and Monday, but no one ever answered the phone. I also co...

On October 12, 2025, my shipment with tracking number 1ZA294D26800136727 has been missing since Wednesday, October 8, 2025. I contacted UPS customer service, and they told me I would be informed soon. However, it has been four days, and I still haven’t received any update. This shipment was suppose...

Our shipment with tracking number 1ZH073V76728944753 was sent from China as a door-to-door delivery and was supposed to be delivered to the address: 129/6 Sokak No: 23, EV-KA 3 Mahallesi, 4th Industrial Zone, Bornova, İzmir. Since it was an international shipment, the package was held at customs in ...

My UPS shipment with tracking number 1ZA5X7006876769537, scheduled for delivery on September 26, has still not been delivered to the address Kahramandere, 836. Sk. No:5, 35310 Güzelbahçe/İzmir. I have contacted both UPS customer service and their Twitter support team multiple times. Each time, I wa...

I ordered a tunic from İnza Moda, but since the product didn’t fit me, I returned it the very next day to exchange it. It’s been about a week since I sent the return, yet I still haven’t received the replacement product. My UPS tracking number is 1Z730V3W6800100061, and I can see that the package is...

On September 19, 2025, at 4:51 PM, my Simfer mini oven (valued at ₺2,199) was handed over to UPS Turkey from the Kayseri branch, with tracking number 1Z2564YF6805525124. Even after ten days, it has still not been delivered to my address in Muğla. When I track the shipment through UPS’s mobile app, i...

Since November 2024, I have been working with UPS as a business operating in Ankara. My account was blocked without any explanation, and because of this, I am unable to process my shipments. I have called customer service multiple times and spoken with several different representatives. Each time, I...

My shipment sent via UPS Turkey with tracking number 1ZE095E66820806296 has not been delivered for about a week. This package, which is supposed to arrive at the Üsküdar Kirazlıtepe address, has not been accompanied by any notification to me—no calls or messages have been received. In the evenings, ...

On September 16, I took time off work and waited at home all day to receive my shipment with tracking number 1ZA7X3326878533463, which was marked as out for delivery. However, although the courier never came, I received an SMS stating, “Delivery attempt made, recipient not at address.” On September ...

I paid ₺16,999 for a Samsung Galaxy S10 FE tablet order, which was shipped via UPS and is shown as delivered today. However, no delivery code was requested from me, nor was I called when the package arrived. Even though someone was at home to receive it, the system shows that my package was delivere...

On 05/09 at 22:50, UPS marked my shipment (tracking number: 1Z72330W6800709826) as delivered, yet I have not received the package. This delivery is extremely important to me, as it was sent by a consulate, and the contents are highly valuable. My delivery address is Büyükhasbahçe Mahallesi, Alanya....

We have been working with UPS under a business agreement for a long time. However, during June, July, and August, we were unexpectedly billed for extra service fees—specifically $36.4 per shipment, totaling $509.6 USD. These charges appeared on certain shipments made from Istanbul (European Side). ...

On 01/08/2025, I received a jacket (product code: TK115CFK01407) ordered from the Fenerium online store. Since it was too small, I created a return request within 3–4 days. The issue started because in Şarköy/Tekirdağ, where I live, there is no UPS branch. I expected UPS to pick up the product from...

On August 14, 2025, I shipped an important package with UPS Turkey to be delivered to Ankara. The tracking number is 1ZW432Y36849820996. Despite the urgency of this shipment, more than 10 days have passed and my package is still missing. UPS customer service keeps telling me it was misplaced in thei...

On August 27, 2025, at 15:05, my Pandora order shipped with UPS Turkey was marked as delivered, but it was shown as signed for by a person named K… M…, someone I do not know. I never received my package. To make matters worse, there was no delivery code or secure verification process, which creates ...

On August 29, 2025, I tried to track the shipment of my laptop sent via UPS Turkey from BDH technical service under warranty. For the past two days, I have been unable to see any updates. When I enter the tracking number 1Z1RR0306807091282 on both the UPS website and the mobile app, I repeatedly rec...

On June 2, 2025, I handed over a shipment containing an important power of attorney document to a UPS branch for delivery to Istanbul Esenyurt, Mehmet Akif Ersoy Mahallesi, 2120 Sokak No: 1. Despite being told repeatedly by customer service that the package would arrive by 18:00 on the same day, fiv...

On August 15, my UPS shipment with tracking number 1Z892ER96804704922 was marked as delivered, but it was handed over to a person I do not know, listed as Y** K*****.** I never received my package, and no details about the contents or delivery were provided to me. This is highly concerning because t...

I had a shipment within Ankara sent via UPS, and on the morning of 08:30, I updated the delivery address directly through the system. The system confirmed the update and gave no warning about any restrictions or special procedures. Despite this, my package was still delivered to the old address inst...

I ordered a pair of Skechers shoes from the SuperStep Tarsus store on Monday because my size was not available in stock. The store processed the order for me, and shortly after, I received a text message confirming that the item had been shipped. However, I never received any notification from UPS T...

Good afternoon, I would like to know if it’s true that someone from the United States sent me a package, because I find it hard to believe. Supposedly, a UPS agent contacted me asking for a $700 shipping fee. That’s why I’m reaching out to you—I need your help. Thank you.

On August 4, 2025, my passport was supposed to be delivered by UPS to Etimesgut, Ankara, but the delivery failed because they entered both my phone number and delivery address incorrectly. I had already paid for the shipment in advance. I emailed UPS support and also called customer service to corre...

I’ve been waiting over a week for a package shipped via UPS with tracking number 1Z2564YF6805482724, yet I still haven’t received it or been given any clear update on its status. The package was supposed to be delivered to my address in İskenderun, Hatay, but UPS has failed to provide accurate track...