I used Uber in Istanbul, Türkiye, and encountered serious billing problems that have not been resolved because there is effectively no accessible customer service. For a cancelled ride, I was charged ₺450. For two days, the app clearly showed that this amount would be refunded, but when I checked ag...
On 04.12.2025 at around 08:35, I requested a taxi via Uber from Ankara, Çankaya. The driver who accepted my request was named E*** and the vehicle plate number was 06 T 3373. Although the car initially appeared to be approximately 7–8 minutes away, the driver unnecessarily extended the route and his...
On 16.11.2025, my Uber driver account was closed on the grounds of “account sharing.” However, I have never shared my account with anyone. A driver who works with me forgot to switch to his own account and accidentally submitted a face/photo verification through my account, and after this mistake my...
On 17/11/2025, my wife and children used the Uber Taxi service through my family profile, using their own accounts while the payment was charged to the credit card registered on my Uber account. However, none of the discounts or promotions available on my account were applied to these trips. My cred...
On October 5, 2025, I took two separate Uber Taxi rides in Antalya — first from Muratpaşa to Konyaaltı, and then back on the same route (Konyaaltı to Muratpaşa). The first trip was 9.4 km and lasted 17 minutes, while the return trip was nearly identical — 9.6 km and 15 minutes. During the first rid...
Today, I took an Uber Taxi ride from Pendik Marmara Training and Research Hospital to Tuzla Eflani Street. The driver, named T****, was driving a vehicle with the license plate 34 *** 79. At the end of the trip, the driver requested ₺580, which I paid in cash. However, after leaving the car, I notic...
On October 8, 2025, around 6:00 PM, I requested a ride through the Uber app in Antalya, just like I always do. I needed to take my daughter to Tunga Akademi Kung Fu Sports Center, and we had to be there by 6:30 PM. Normally, an Uber arrives within 3 minutes, but this time, I received the “no cars av...
On September 26, 2025, between 5:00–6:20 PM, I took an Uber Taxi from Zeytinburnu to Istanbul Airport. Although I selected card payment at the start of the trip, the driver did not turn on the taximeter and instead demanded ₺2,000 in cash. On top of that, ₺2,075 was also charged to my card. The driv...
On September 28, 2025, I used Uber Taxi service in Istanbul. Before the ride, a 40% discount was applied in the app, and the estimated fare was shown as between ₺300–₺350. However, at the end of the ride, the screen in the taxi displayed ₺505, and the driver demanded ₺575. On top of that, the servic...
On September 26, 2025, around 2:30 PM, I arranged an Uber Taxi ride in Istanbul for my parents. At the end of the trip, although the taximeter fare was ₺885, the driver charged my parents ₺926 through a POS device with their credit card. Since they were not familiar with the system, they followed th...
On September 22, 2025, at 11:23 PM, two separate charges of ₺233 and ₺5.80 were made from my Uber account without my knowledge, totaling ₺238.80. At that date and time, I definitely did not take any ride. My account is solely mine and has never been shared with anyone else. Since noticing the issue...
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On Saturday, September 27, at 11:49 AM, I used the Uber Taxi service in Istanbul. At the end of my ride, I realized that I had forgotten my child’s co...
On September 18, 2025, around 7:00 PM, I requested a taxi through the Uber app using my bank card. The taxi drove right past me without stopping and continued on its way. I called the driver twice, but my calls were declined, and I couldn’t reach him. Less than ten minutes later, ₺400 was charged to...
On September 24, 2025, I requested a car through the Uber app in Çiğli, Izmir. After waiting a long time with no cars available, I had to cancel my request. However, despite canceling and not getting a ride, ₺100 was charged to my card. I also did not receive any warning in the app about a possible ...
On September 25, 2025, during my Uber ride in Adana from Erkan Çukurova College to Adana Bilsem, two separate charges were taken from my credit card: one for ₺121 and another for ₺32. I have experienced a similar issue before, which means this has now happened to me twice. In the Uber app and custom...
I have been an Uber user for about 5 years and had never experienced any problems until now. On September 13, in Ataşehir, Istanbul, the Uber app asked me to take a photo for face recognition. At that moment, my phone froze due to overheating, and I couldn’t take the picture. I then tried using the ...
When I entered my destination in the Uber app, a payment was automatically taken from my credit card. However, once I arrived at the destination, the actual fare was lower than what had been charged. The same issue happened to me both on the outbound and return trips, and so far no refund has been i...
I would like to report a serious issue regarding my recent trip from Zincirlikuyu to Bağcılar. The Uber app showed an estimated fare of approximately ₺650, but the driver manually entered ₺6,500 on the taximeter, claiming it was due to a “night tariff.” This amount is ten times higher than the corre...
On September 11, 2025, at 9:37 AM, I took a Hyundai Accent ride with a driver named Ö*** from Çağlayan Neighborhood, 306th Street, Mamak, to Kızılırmak Street, No:2 Çankaya. The driver was initially registered at the wrong address, and I directed him to the correct location by phone. At the end of t...
I had two promo codes from Uber, each from a different source. One offered a discount of up to ₺150 and was valid until July 15, while the other offered up to ₺250 and was valid until July 19. I took a short trip that cost less than ₺150. In this case, I expected the system to either apply the most ...
Last June, I faced an issue with 2 Uber rides that were canceled, but the payment authorizations still appear as pending on my account. Normally, such provisional charges should be removed within 6 to 8 hours, yet despite several days passing, these transactions remain unresolved in the authorizatio...
During my recent trip with Uber, the displayed fare was ₺1.640, yet I was charged ₺2.100. The driver ended the trip only after I exited the vehicle, w...
On July 3rd in Antalya, I used the Uber Taxi service and experienced an unfair overcharge on my account. Here is the exact timeline and problem I encountered: At 22:41, I called for a taxi through the Uber app. However, the driver named Y**** never showed up, even after waiting more than 10 minutes...
I used Uber recently and experienced a serious billing issue where my card was charged twice for the same trip. Although I contacted the Uber support team immediately, the refund process has been mishandled and my problem remains unresolved. Initially, the support team responded by claiming that th...