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September 25 7:41 AM38
"Thank you"
Ahmed removed this complaint from publication
Uber
Uber
Complaints
93 complaints
Uber Charged Me $19 for a Ride I Never Took
September 23 2:35 PM5
On September 22, 2026, I tried to request a taxi through the Uber app from Istanbul Altunizade. However, even though the... ride never took place and I did not receive any service, I noticed a $19 charge on my account. My bank statement shows a $19 pending authorization from iyzico/dl uberride. I did n
Uber Failed to Apply My Promotional Discount
September 23 1:12 PM
During a trip I took through the Uber app on September 23, 2026, my account showed a discounted fare because I had an ac...tive promotion, so I confirmed the ride after seeing the discounted price. However, once the trip was completed, I was charged the regular fare of $9 instead of the discounted pric
Uber Overcharged Me on Multiple Taxi Trips in Antalya
September 23 12:09 AM
While using Uber Taxi in Antalya, I was repeatedly overcharged on my last 4–5 trips. Each time, there was a difference o...f approximately $1 between the amount shown on the taxi meter and the amount I was charged through the app, resulting in a total overpayment of approximately $2. These higher char
Uber Charged $20 Instead of the Estimated Fare
September 21 8:34 PM
At around 7:43 AM on September 21, 2026, we took an Uber ride in Ankara that had been booked through the Uber app on beh...alf of my family, and we encountered a significant difference between the price initially displayed in the app and the amount charged at the end of the trip. Before the ride starte
1
Uber Charged Me Twice for the Same Taxi Ride
September 21 7:24 PM5
At around 2:30 AM on September 21, 2026, I took an Uber Taxi ride in Istanbul and was charged twice for the same trip. A...fter the ride ended in Maltepe, the taxi driver first charged approximately $31 to my card using the payment terminal in the vehicle. Then, for the same trip, another $26 was charg
4
Resolved
Uber Driver Account Deactivated After Appeal – Request Account Reactivation
July 16 6:30 AM4
"شركه جيدة"
I am an Uber driver in Cairo and my driver account was deactivated on 29 Ap...ril 2026. I received a notification in the application stating that my acco
Uber Charges My Card While Adding It to the App Before Any Ride
June 30 8:52 AM
Today, about 5 minutes ago, while registering my Yapı Kredi card on the Uber Taksi app, a charge of $1 was deducted from... my card even though I hadn't received any service. I saw within the app that this transaction was taken by Uber, and at the same time I received a transaction notification from my
5
Resolved
Uber Charges My Card $19 for a Ride I Never Authorized
June 29 8:48 PM1
"Thank you for refunding the fee they took even though they didn't deserve the brand."
I noticed a charge made on my credit card through the Uber app without my k...nowledge or permission. I saw that a total of $19 was withdrawn from my Yap
5
Resolved
Uber Flags My Account for a Seatbelt Violation That Never Happened
June 29 2:54 PM
I actively work as an Uber driver in Istanbul. On June 28, 2026, while I wa...s carrying a passenger, I suddenly received a notification from the app sta
Uber Charges More Than the Fare Shown in the App Before My Ride
June 28 5:29 PM
On 06/28/2026, I called an Uber taxi to go from central Kemer, Antalya to the Kemer Bus Terminal. Even though the app di...splayed a discounted fare range of $4–$5 for this ride, $5 was ultimately charged to my card at the end of the trip. I immediately reported the situation to Uber customer service.
1
Uber Charges Far More Than the Pre-Authorized Amount I Approved
June 28 12:58 PM
On June 27th, I called a ride through the Uber app in Istanbul using my 90% discount code. The app showed a fare in the ...range of $2–$3 for the trip. Before the ride started, I received an authorization message from my bank for a $2 pre-authorization hold, and I approved that amount. However, at the
Uber Driver Tells Me to Pay Cash, Then Still Charges My Card
June 27 11:30 PM
On June 27, 2026, between 9:47 PM and 10:24 PM, during my Uber Taksi ride on the Sultangazi–Beyoğlu route, I had selecte...d automatic credit card charge as my payment method. During the ride, my friend who was with me asked the driver whether it was possible to pay in cash instead of by card. The driv
Uber Drivers Won't Give Change and Won't Stop Talking
June 11 2:02 AM16
I have been using Uber regularly for about three months now, and I've been dealing with a serious problem — specifically... around getting change back. Out of approximately 30 trips, only 2 drivers gave me my change. On every other ride, I was told "I don't have change," and I never got it back. The am
Credit Card Charged $59 for Uber I Never Used
June 11 2:02 AM21
On June 10, at around 2:44 PM, an unauthorized charge of approximately $59 was made to my credit card through what appea...red to be an Uber transaction. I have never downloaded the Uber app, never created an Uber account, and have never used their service even once. As soon as I noticed the charge, I
1
Uber Keeps Overcharging Me for Istanbul Airport Rides
June 10 7:56 PM26
On June 10, 2026, I booked an Uber ride through the app for 7:00 PM, from Florya Avenue in Bakırköy, Istanbul, to Istanb...ul Airport. However, the reservation changed on its own — it was processed as an entirely different trip covering only a 3-minute distance with no connection to the airport whatsoe
Uber Tried to Charge My Card $176 and $175 After a Single Ride
June 10 6:42 PM20
On June 10, 2026, at around 4:11 PM, I requested an Uber ride from Yunus Emre Neighborhood to Maslak 1453. Before the tr...ip, the app displayed an estimated fare range of $16–$21, and $16 was charged to my card before the driver even arrived. After the ride ended and I got out of the vehicle at Maslak
Uber Driver Ignored My Pinned Location, Took Another Passenger, and Left Me Stranded
June 10 1:38 PM7
On June 10, 2026, at around 11:10 AM, I requested an Uber ride through the app. My location was clearly visible and pinn...ed as "in front of Zorlu PSM," yet after accepting the trip, the driver arrived within about 4–5 minutes and stopped approximately 50 meters away from my marked location. When I wa
5
Resolved
Uber Charged My Card 9 Times Even Though I Paid Cash For Rides
May 18 2:30 AM52
"Thank you for fixing the over charges. "
On May 16, 2026, in Grants Pass, Oregon, I requested Uber rides and added a... new credit card to my account. Each time I tried to request a ride, the ap
1
Uber Coupons Approved but Not Usable
May 14 12:16 PM45
I won two Uber discount coupons worth ₺500 each via Trendyol GO at around 11:10 on Thursday, May 14. Since these coupons... were defined as valid only for new memberships, I did not use them on my existing Uber account. Instead, I opened a brand new Uber Turkey account in Adana, entered the codes there
1
Uber Blocked My Driver Account And Withheld My Money Unfairly
May 11 11:36 PM21
About 15 days ago in Ankara, during the afternoon, I experienced a very unfair and frustrating incident while working as... an Uber Taxi driver. I went to the pickup location shown in the Uber application and arrived at the stop where the passenger was supposed to be waiting. Because the area was crow
Uber Driver Account Blocked As Duplicate
April 28 7:32 PM97
I am an Uber driver from Ahmedabad, Gujarat, India, and my Uber driver account has been blocked for about one year witho...ut proper justification or prior information. When I contacted Uber support, I was told that my account was considered a duplicate account, although this is actually my original an
I Need Uber to Reactivate My Driver Account After Wrong Ban
April 27 5:14 PM17
I am an Uber driver based in Hurghada, Red Sea, and I rely entirely on Uber as my main source of income. Three days ago,... my driver account was suddenly closed, and I received a message stating that I had submitted a fake document, specifically my driving licence. This accusation is completely untrue
1
Uber Account Hacked After OTP Shared in Fraud Driver Call
April 23 6:13 PM98
On the evening of 18 April 2026, in Jaipur, I received a fraudulent call from someone presenting himself as an Uber driv...er. I did not have any ongoing or recent trip or booking on Uber at that time, yet this person called me and asked me to share an OTP code. Unfortunately, I shared the OTP, and aft
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Brand Overview: Uber
Uber is a global technology and transportation company that connects passengers with drivers through its website and mobile application. The company operates in ride-hailing, food delivery, grocery delivery, business transportation, and logistics. Customers can request rides, track trips, view fare estimates, and pay electronically, while Uber Eats enables customers to order meals and other products from participating merchants.
Uber operates across many countries, although available services, pricing, payment options, and customer support channels vary by location. Its platform connects customers with independent drivers and delivery partners, as well as participating restaurants and merchants.
Uber generally directs users to the Help section in the app or its online Help Center for account-specific support. For trip-related issues, users can select the relevant trip, open its Help section, and submit a report to customer support. Support options may vary by country and service.
Industry and Operations
Uber operates in the mobility, transportation technology, food delivery, and logistics industries. Its main services include:
- Ride-hailing: Request rides for local travel, airport transfers, and other journeys.
- Uber Eats: Order meals, groceries, and other eligible products from participating merchants.
- Driver and courier services: Connect independent drivers and delivery partners with customers.
- Uber for Business: Provide transportation and meal-management tools for organizations.
- Freight and logistics: Connect shippers and carriers through technology.
- Digital payments and trip management: Access fare estimates, receipts, trip history, and payment options.
User Sentiment and Common Complaints
Public customer reviews describe a range of experiences with Uber. Frequently reported complaint topics include:
- Unexpected fares and fees: Customers report final fares that differ from their expectations, disputed cancellation fees, and additional charges.
- Refunds and payment disputes: Some users report unrecognized charges, duplicate payments, or difficulty obtaining refunds for rides and orders.
- Driver cancellations and waiting times: Passengers describe last-minute cancellations, long waits, and difficulties finding an available driver.
- Driver conduct and ride quality: Complaints may involve unprofessional behavior, cleanliness, route disagreements, or drop-offs at the wrong location.
- Uber Eats delivery problems: Customers report late deliveries, missing or incorrect items, and disputes over refunds.
- Customer support difficulties: Some users express frustration with generic responses, slow resolution, or difficulty reaching a support representative.
- Account and driver-partner issues: Users may raise concerns about account access, deactivation, earnings adjustments, or incentive eligibility.
These reports reflect individual experiences and do not mean every customer will encounter the same problems. Users should keep trip or order IDs, receipts, screenshots, dates, and support correspondence when disputing a charge or requesting a refund. For ride-related problems, select the relevant trip in the app and submit the issue through its Help section.
Share Your Uber Experience
Have you experienced an issue with Uber, such as an unexpected charge, a canceled ride, a delayed refund, a missing Uber Eats order, or an unresolved account problem? Share your experience on Xolvie to document what happened, describe the response you received, and help other customers make informed decisions.