Tesla is refusing to refund the deposit for an undelivered vehicle. On November 24, 2024, I placed an order for a Tesla Model Y through Tesla’s official website after seeing that inventory was available. I paid a 140,000 TRY deposit for the order with the order number RN126337935. The delivery date ...
Nine months ago, I purchased a brand-new Tesla Model Y Standard Range in Ankara. Today, when I tried to sell the vehicle, the inspection company Otorapor informed me that the hood and trunk had been repainted. When I originally received the car, it was delivered as brand new and flawless, but I was ...
In August 2025, while driving my Tesla Model Y in the Izmir Bornova and Çeşme regions, the glass roof suddenly cracked across its entire length without any impact, stone chip, or visible damage. There were no external factors, marks, or dents — the crack happened entirely on its own, and this is the...
We cannot reach anyone at Tesla. Did we make a mistake by buying a Tesla? For the past two months, I have been trying every single day to contact someone regarding a question about my vehicle, but there is no one to speak to. I waited on the line for a minimum of 45 minutes and up to 96 minutes, yet...
I canceled my Tesla Model Y order online on August 5, 2025, but the ₺140,000 deposit taken from me has still not been refunded, which is extremely dis...
"Thank you"
Since the day I received my Tesla Model Y on 19/08/2025, I have been experiencing a recurring issue with the screen constantly flickering on and off. ...
I took delivery of my vehicle on August 12. I set off from Ataşehir, and while driving near Küçükçekmece, I noticed that the regenerative braking system was no longer functioning. Along with this, multiple warning messages began appearing frequently on the vehicle's monitor (e.g., Traction Control D...
On July 28, I made a down payment of ₺140,000 with my credit card for a Tesla Model Y. On August 1, I canceled my order and requested a refund. However, more than a month has passed, and the down payment has still not been refunded. During this time, I sent multiple emails but only received two repl...
I placed my orders (hlgvnree3h - 1zfa70730434023932 and 1zfa70736611232491) on August 7, 2025, and they have been stuck with UPS ever since. I've tried to get in touch with someone—anyone—for a real update, but I've met a block. I can't get in touch with anyone at Tesla, and UPS says they can't give...
I purchased a Tesla Model Y in Solid Black on June 28. Although it's unclear whether the vehicle was in transit or during transportation, the paint was already damaged due to bird droppings. Unfortunately, someone attempted to fix the issue, but the intervention made things worse. The polishing comp...
We ordered a new Tesla Model Y on 07.05.2025. The delivery time has been changed multiple times, causing us a lot of stress and uncertainty. I reached out to our customer representative, Ms. B***, and tried to explain that we need the car to be delivered within a specific time frame because we will ...
I own a 2024 Tesla Model Y, and despite being driven only 9,149 km and still under warranty, the glass roof suddenly cracked on its own—without any impact, accident, or external force. This is clearly a manufacturing defect, yet Tesla's response has been deeply disappointing. I reported the issue t...
I was recently involved in an accident while driving my Tesla, and shockingly, the airbags didn’t deploy. This is a major safety failure, and I immediately reported the issue. However, despite the seriousness of the situation, Tesla showed zero urgency or concern in addressing it. To make matters w...
Hi everyone, I was trying to purchase a Tesla through the Tesla Turkey website, but the page kept giving me errors, so I refreshed it multiple times. During that process, the browser redirected me to the U.S. Tesla site, likely due to autofill settings and browser behavior. Without realizing, I acci...
Dear Tesla Customer Support, I am writing to express my deep dissatisfaction and the serious inconvenience I am facing due to the prolonged delay in obtaining a spare part for my Tesla vehicle with VIN XP7YGCFR9SB589378. I brought my car to the Ankara TurOto Tesla Service on 16.04.2025 due to a malf...
I purchased my Model Y on March 7, 2025. During the process, Tesla’s sales representatives strongly encouraged me to act quickly, claiming that the upcoming version would arrive with a much higher price tag. That urgency pushed me to finalize my decision. Now, just a few months later, Tesla has intr...
On 09/05/2025 at 18:00, we intended to purchase a vehicle from Tesla Turkey when the sales were scheduled to go live. But is such a sales process even acceptable? At first, the American website opens. Since dealers had cleared out all the stock in the previous sale, we rushed to place a purchase ord...
Hello, about 3–4 months ago, my Tesla was involved in an accident. After the crash, the vehicle somehow enabled Valet Mode on its own, even though I had never set a valet password. Since then, my car has been sitting at the authorized Tesla service center in Ankara. The problem? Even the service te...
My Tesla has been experiencing a critical issue for the past 45 days—the autopilot system and all cameras are non-functional. A service ticket was opened on February 23 after I reported that neither the autopilot nor the cameras were working. The technicians identified four parts that might need rep...
I purchased a Tesla Model Y in November 2024, and recently experienced a major safety issue: the glass roof cracked spontaneously from the inside, without any external impact or internal trauma. At first, the crack was small, and I immediately opened a service ticket. However, because of the holida...
I purchased a Tesla Model Y, which is officially advertised to have a range of 465 km. However, every time I charge the vehicle to 100%, the range displayed on the screen is only 370–380 km—not even close to the advertised figure. Let me be clear: this is not the actual driven range, but the projec...
I booked a Tesla service appointment well in advance, only to have it suddenly canceled due to a technical error on their end. What’s worse is that they didn’t even offer to reschedule it for a later date. No explanation, no apology—just a canceled appointment and zero support in resolving the issue...
I purchased a Tesla charging station and downloaded the Tesla One app to manage it. However, I’ve been completely unable to use it on my iPhone. I log in using my Hotmail email address and the correct password, but the app doesn’t open properly on iOS. This means I cannot send any commands to my cha...
I purchased the Premium Connectivity package for my Tesla, but the connection keeps dropping on its own without any reason. Today, I called customer support and had to wait on the line for 15 minutes before someone finally picked up. I tried to explain the issue, but the call quality was terrible—al...