I am the owner of an all-wheel-drive Tesla Model Y Performance, which I took delivery of as a brand-new vehicle in Decem...ber 2025. The vehicle came factory-equipped with Pirelli P Zero tires. On a day in November 2026, when the vehicle had approximately 18,500 km on the odometer, a piece about 20 cm
"Problem solved. No need for further assistance"
I drive a 2025 Tesla X and use a thumb drive for camera backups. After a recent accident, the police need to review the ...footage saved on this drive. I changed my Tesla account password so that the officer could access it and since then neither he nor I have been able to access my account. The system
On October 4, 2026, I drove for an hour and a half to the Tesla Tuzla Orhanlı Service Center to collect my Tesla Model Y..., only to experience serious disappointment and inconvenience during the vehicle handover. The level of care I expected from a professional service center was completely lacking.
"Thank you for your interest."
I am requesting an immediate resolution to the ongoing issue with the payment for our Tesla Model Y Juniper. On Septembe...r 22, 2026, when taking delivery of the vehicle, we accidentally paid 106,375.25 TRY as a single payment instead of choosing the 12-installment option. When we contacted Tesla, we
I placed an order for a Tesla 3 kW Mobile Connector through Tesla’s official website on September 28. The product was sh...ipped via UPS, but I learned from a message I received two days ago that it had been returned to the Netherlands due to a customs issue without anyone contacting me at any point. M
I placed an order for a Tesla Mobile Connector (charging device) through the website of Tesla Motorları Satış ve Hizmetl...eri Ltd. Şti. on May 21, 2026, and paid for it in full. Despite approximately five months having passed since I placed the order, number AR7RE88EU5, the product has still not been
During the vehicle inspection of my 2023 Tesla Model Y, my vehicle failed the inspection due to an issue caused entirely... by Tesla and not by anything I had done. As a result, I was forced to complete additional procedures that would not normally have been necessary, obtain a new vehicle registration
I ordered a Mobile Connector for my electric vehicle through Tesla.com. However, shortly afterward, I received a notific...ation from UPS stating that my package had been delayed due to an issue at the export gateway and would be returned to the sender. As a result, I am unable to charge my newly purch
I took delivery of my Tesla Model Y with license plate 06 F** 645 (motor number GFB251900007**, chassis number XP7YGCFS6...SB6950**) in Turkey on 19/08/2025. Since then, I have encountered a serious safety-related problem with the vehicle. While the vehicle is parked, the front hood opens by itself. Th
"The service brought the battery and installed it. They said it would take three months, but after a bit of pressure the battery arrived and was installed as of October 2. The other battery I bought to avoid risk was wasted. I wish they had said from the start that it would come so quickly. Nevertheless, thanks to Tesla Turkey for a solution that can be considered fast."
I took delivery of my Tesla Model Y Dual Motor in Izmir at 11:30 AM on September 11. I did not inspect the rear of the v...ehicle in detail during delivery, but approximately 10 minutes later, I noticed that the license plate had been mounted off-center and crooked toward the left side of the bumper. I
I contacted Tesla’s authorized Antoto Tesla service center in Antalya in August 2026 to have the rear bumper and related... damaged parts of my Tesla Model Y replaced. I was informed that the estimated arrival dates for the replacement parts were December 11 for the left rear fender, October 2 for the
I am experiencing serious inconvenience with the delivery process of the Tesla Model Y I purchased from Tesla. The initi...al delivery date was August 31, but it was later postponed to September 14, and the system currently shows a delivery window of September 17–30. The delivery date keeps changing, b
The camera located on the left fender of my 2025 Tesla Model Y Juniper was stolen between 9:20 PM on Friday, September 4..., and 1:00 AM on September 5, at the intersection of Uğur Mumcu Boulevard and Ardıç Street in 7-8-9-10. Kısım Neighborhood, while Sentry Mode was enabled. The security system prese
On the evening of Friday, August 28, 2026, I contacted Tesla Roadside Assistance for support after my vehicle got a flat... tire, and a tow truck was dispatched to assist me. The vehicle was towed in the İncirtepe neighborhood of Esenyurt, Istanbul. The tow truck operator who arrived told me that he h
On August 10, I ordered a Mobile Connector through Tesla’s official website for delivery to my address in Istanbul, with... the shipment originating from the Netherlands. My order was initially shipped, but it was later returned by customs. I was then told that it would be urgently reshipped, but the s
At the end of July, I placed an order for a Tesla Model Y Standard at the Tesla location inside 5M Migros in Antalya. I ...was clearly told that the delivery was 100% guaranteed and that the vehicle would be delivered during the second week of September. I was also told that I would receive an email on
On July 27, I placed an order for a Tesla Model Y Standard. At the time I placed the order, the system showed a Septembe...r delivery date. However, despite all this time having passed, I still have not received the down payment email, and I have now been informed that my delivery will be delayed as a
We initially requested the cancellation of the vehicle we had ordered to purchase from Tesla. However, we were told that... the down payment/order fee would not be refunded. We therefore clearly stated, “In that case, do not cancel the order; we will purchase the vehicle,” and withdrew our cancellation
After my Tesla Model S began displaying various warning messages, I contacted Tesla Service through the Tesla app and re...ceived a repair estimate of 65,843 Turkish lira on April 17, 2026. I approved the estimate and delivered my vehicle to the Tesla service center. However, after the vehicle was hand
For approximately a month and a half, my Tesla Model Y SR has been producing a strong and unpleasant odor from the air c...onditioning system. Because of this, I created a service request through the Tesla app and was given an appointment 40 days later. Despite this already being an unreasonably long w
On June 9, 2026, at around 2:00 PM, I visited the Tesla Service Center in Bayraklı, İzmir, with my Tesla Model Y, which ...had damaged glass. The moment I walked in, I was met with an extremely rude and harsh attitude from an employee whose name I will refer to as K.T., and it left me deeply disappoint
On May 21, 2026, I purchased a Tesla Mobile Connector – 7 KW through Tesla's official website, paying $240 upfront. I pr...ovided my delivery address at the time of purchase. On June 22, 2026, I received a shipping notification email from UPS. My order number was listed as 98ACM74J3M and my UPS trackin
Tesla is an American multinational automotive and clean energy company recognized for popularizing electric vehicles and advancing sustainable energy technology. Founded in 2003 by Martin Eberhard and Marc Tarpenning, the company operates under Tesla, Inc. and is publicly traded, with Elon Musk serving as Chief Executive Officer.
Phone: Vehicle and energy customer support in the United States and Canada can be reached toll-free at (877) 798-3752. Corporate headquarters can be contacted at (650) 681-5000.
Email: Tesla does not provide a general worldwide customer service email address. Inquiries are managed primarily through the official Tesla mobile app, live chat, or regional communication addresses (such as [email protected] in the United Kingdom).
Tesla operates within the automotive, renewable energy, and artificial intelligence industries. It designs, manufactures, and sells electric vehicles and scalable clean energy products using a direct-to-consumer sales and service model rather than traditional franchised dealerships.
Consumer sentiment across independent review channels and complaint forums reveals recurring frustration centered on post-purchase customer care, service turnaround times, and manufacturing consistency.
If you’ve experienced issues with Tesla, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
