On June 9, 2026, at around 2:00 PM, I visited the Tesla Service Center in Bayraklı, İzmir, with my Tesla Model Y, which ...had damaged glass. The moment I walked in, I was met with an extremely rude and harsh attitude from an employee whose name I will refer to as K.T., and it left me deeply disappoint
On May 21, 2026, I purchased a Tesla Mobile Connector – 7 KW through Tesla's official website, paying $240 upfront. I pr...ovided my delivery address at the time of purchase. On June 22, 2026, I received a shipping notification email from UPS. My order number was listed as 98ACM74J3M and my UPS trackin
A Tesla Wall Connector I purchased through Tesla's official website has been stuck in customs for approximately one mont...h, and I am unable to receive it because Tesla has not completed the necessary import and customs clearance procedures. My UPS tracking number is 1ZFA70730408336215, and the shipme
I am writing regarding a serious and urgent issue I experienced today, June 7, 2026, with my 2023 Tesla Model Y and Tesl...a’s roadside assistance/service process. This afternoon, around 3:00–3:30 PM, while I was with my wife, my vehicle became undrivable due to a coolant leak. I contacted Tesla custom
The rear motor on my Tesla Model Y failed and was replaced under warranty. Following the motor replacement, I was inform...ed that the vehicle registration also needed to be updated, and in order to complete the official paperwork, I was asked to provide a notarized power of attorney. I went to a notar
I have been experiencing a serious problem for about three months with the Tesla Wall Connector that I use for my Tesla ...Model 3 in Büyükçekmece, Istanbul. The device sometimes does not charge the vehicle at all, and even when it does, it charges very slowly, so I cannot use my car efficiently in dai
I purchased my Tesla Model Y brand new in February 2026. Around March 25, before the vehicle had even reached 1,000 kilo...meters, I started hearing noises coming from the brakes. When I contacted Tesla regarding the issue, I was told that I needed to “heat up” the brakes and that the sound might disa
I would like to share the service and communication problems I have been experiencing regarding my Tesla Model Y. I live... in Eskişehir, and when I create a service request through the Tesla Türkiye application, Tuzla appears as the nearest service location. Previously, after submitting a request, Te
I own a 2025 model Tesla Juniper, and until recently, the navigation system included a satellite mode feature that I was... able to use free of charge. However, for approximately the last two months, Tesla has removed this feature from the standard navigation system and converted it into a paid monthly
The windshield of our Tesla Model Y was cracked a few days ago. According to the information we received today from Tesl...a service — with whom we are only able to communicate through messaging — we were told that we would have to wait more than two months for a replacement windshield. We do not find
"Thank you"
Today, I created a service request for my Tesla Model Y through the Tesla a...pplication. However, the experience I encountered during the process was ex
I purchased a Tesla Wall Connector in June 2024 and used it without any issues for approximately one year. However, the ...device later started randomly stopping the charging process. Since 09/27/2025, I have been forced to constantly reset the device and perform the setup process again just to make it
"Even though we had some communication issues, we ultimately resolved the problem with mutual goodwill. Initially, I was told I would have to wait 25 days for the part. Then it was moved up by a week. Then, five days after the issue, a mobile service came, replaced the part, and solved the problem. I think that for anyone who encounters my situation, waiting for a part is a thing, and Tesla Turkey keeping stock increases satisfaction. Overall, they are positive and solution‑oriented. I especially thank the person who came with the mobile service and the roadside assistance person who helped when I first called."
Yesterday, a front hood sensor malfunction occurred in my Tesla Model Y Jun...iper. At first, it was only giving a warning, so I contacted Tesla service
For the past 7–8 months, since purchasing my vehicle, I have been paying a monthly subscription fee of $11 for my Tesla ...subscription through Iyzico. However, despite being subscribed, I noticed from my statement that on March 24, 2026, in addition to the $11 subscription fee, two separate charges of
On March 21, 2026, at around 2:06 PM, I charged my vehicle at the Tesla Supercharger station located at Sivrihisar Başke...nt Mola Park. Although only $29 should have been charged to my credit card for this session, my statement shows that the same amount was charged three times, meaning the $29 fee wa
We are unable to access any technical data related to our Tesla Model Y vehicle. Despite requesting detailed technical i...nformation about the car, these data have not been shared with us, and we have not received a clear explanation on the matter. For the past 5 days, we have been trying to contact
There is a gap of about 0.12–0.16 inches (3–4 mm) in the center section of my Tesla Model Y Juniper, between the sliding... storage compartment and the phone charging area. This gap is entirely due to the vehicle’s design. My vehicle identification card fell through this opening, and because the slidin
About 6 months ago, I noticed that the left rear door of my Tesla Model Y does not close properly. The vehicle is still ...under warranty, has never been in an accident, and does not even have a single scratch. Despite being kept in a garage and not used very frequently, there is a clear alignment issu
After my accident on January 1, I delivered my Tesla Model Y to Ankara Tur Oto service. Being told that one of the requi...red parts for the repair will arrive in approximately 124 days is absolutely unacceptable. It has been about 70 days since the accident, and I have been without my car for this ent
I am writing to report a critical manufacturing defect and a subsequent service failure regarding my 2025 Tesla Model Y ...Juniper (VIN: XP7YGCFS9SB675017). Despite being a brand-new refresh model with only 15,000 km, the vehicle has a serious water ingress problem in the liftgate assembly. I first not
On February 19, 2026, I noticed that six separate charges, each in the amount of $1,900, were made to my card under Tesl...a’s name without my knowledge or consent, totaling a very large amount. Despite not purchasing any product or service from Tesla, these transactions appeared on my card statement.
The cameras on my Tesla Model Y Juniper suddenly stopped working on February 13, 2026, and have not functioned at all si...nce then. Because the vehicle’s cameras are completely disabled, driving the car has become both very difficult and seriously unsafe. Considering that my vehicle is only two months
I own a 2025 Tesla Model Y Juniper Standard Range. The vehicle currently has 5,000 miles (8,000 km) on it and is equippe...d with factory-installed Hankook tires. At around 3,700 miles (6,000 km), I noticed peeling and wear on the sidewalls near the rims. This situation is concerning from a safety stan
The front LED light bar (lighting unit) on my Tesla Model Y Juniper is not working. The vehicle was delivered on July 22..., and a PPF (paint protection film) was applied on July 23 (pre-cut, no parts were removed). From the very first wash before the PPF application, there was moisture inside the LED
