The mobile phone I ordered from Apple was shipped via UPS Türkiye from Istanbul to my address in Ankara on October 10, with tracking number 1ZA5X7006877341586. However, since that date, the tracking system has continuously shown the status as “in transit,” and the package has not been delivered to me. I called UPS customer service twice regarding the issue. During the first call, they said delivery could not be completed due to an insufficient address and advised me to contact Apple. When I spoke with Apple, we confirmed that my address information was complete, but we updated it just in case. When I tried to pick up the product from the Yenimahalle Branch, I was told it had never arrived there, and a written request from Apple was required. Even after Apple sent the necessary document, UPS claimed they could not see it in the system and said the delivery could not be made. I was informed that the package was not at either the Kahramankazan Logistics Center or the Yenimahalle Branch, meaning it never reached the branch, and I am still unable to receive it. My product is under warranty, and there are no payment issues. I have not been able to get clear information from customer service and feel that I am being stalled with system-related excuses. I expect my product to be delivered to me in full as soon as possible.
My Apple iPhone 17 Pro Max shipment (invoice amount: ₺100,000), which was supposed to be delivered to my address in Ankara on October 13, has still not been delivered by UPS. My tracking number is 1ZA5X7006877335093. Due to the delay, I was unable to travel out of town and had to cancel the training...
UPS Turkey insists on not delivering my order from Apple, which was shipped 5 days ago from Istanbul to a destination just a 3-hour drive away. What's worse, my inquiries are either not answered or responded to with meaningless statements such as "the courier reported 'ADDRESS CLOSED'." I've been at...
On November 7, I ordered a product from Apple, which was shipped via UPS Turkey. According to the tracking system, it was marked as “out for delivery” on November 8, with an estimated delivery window between 9:00 AM and 6:00 PM. I stayed home all day to ensure I’d be available to receive it, but nob...
On September 25, my Apple order was shipped via UPS Turkey. However, even though my package has been showing as located at the Afyon branch since Saturday, it has not been sent out for delivery, and the estimated delivery date is listed as October 2. While the tracking page shows it in Afyon, when I...
I ordered a product through Apple Online, which was supposed to be delivered by UPS Turkey. Despite providing all my details correctly, my package has not been delivered all week due to what they call 'incomplete information.' I repeatedly contacted both Apple and UPS, trying to get the issue resolv...
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