My Apple iPhone 17 Pro Max shipment (invoice amount: ₺100,000), which was supposed to be delivered to my address in Ankara on October 13, has still not been delivered by UPS. My tracking number is 1ZA5X7006877335093. Due to the delay, I was unable to travel out of town and had to cancel the training sessions I was scheduled to give on Monday and Tuesday, resulting in an estimated financial loss of around ₺40,000. I called UPS customer service five times, and each time I was told, “it will definitely be delivered today,” yet no delivery attempt was made, and the package never arrived. Apple customer service also emailed UPS, but no solution was provided. I have not received any written explanation, email, or SMS from UPS. I have no information on whether the shipment was lost or damaged because no delivery has been made. UPS’s false information and inconsistent responses disrupted my entire schedule and caused significant distress. I want to warn everyone to be cautious about such situations.
The mobile phone I ordered from Apple was shipped via UPS Türkiye from Istanbul to my address in Ankara on October 10, with tracking number 1ZA5X7006877341586. However, since that date, the tracking system has continuously shown the status as “in transit,” and the package has not been delivered to m...
UPS Turkey insists on not delivering my order from Apple, which was shipped 5 days ago from Istanbul to a destination just a 3-hour drive away. What's worse, my inquiries are either not answered or responded to with meaningless statements such as "the courier reported 'ADDRESS CLOSED'." I've been at...
On November 7, I ordered a product from Apple, which was shipped via UPS Turkey. According to the tracking system, it was marked as “out for delivery” on November 8, with an estimated delivery window between 9:00 AM and 6:00 PM. I stayed home all day to ensure I’d be available to receive it, but nob...
On November 13, 2025, I purchased an Apple Watch SE 3 and a charging adapter from Apple’s online store. I placed the order specifically by paying attention to the delivery date because the product was meant to be a birthday gift. Although my package was supposed to be delivered by UPS Turkey on Nove...
My cargo with tracking number 1ZEX03640404515702 from abroad arrived in Turkey on Thursday, May 11th. I made the tax payment on Friday, May 12, and got a message from UPS that the customs clearance has been completed. The date is May 20th. My cargo is not being delivered. No delivery date is given b...
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