On August 4, 2025, my passport was supposed to be delivered by UPS to Etimesgut, Ankara, but the delivery failed because they entered both my phone number and delivery address incorrectly. I had already paid for the shipment in advance. I emailed UPS support and also called customer service to correct the issue. The only thing they confirmed was that my email address was correct, but they gave no clear response or resolution about the address or phone number errors.
It has now been two days, and I’ve been staying home waiting for the delivery, but I still have no update on when or how the package will arrive. I also tried to pick it up from a local branch, but UPS has not provided any information on which branch is handling my package or if pickup is even an option. This package contains my passport, and this situation is causing significant stress and delay.
I need UPS to urgently clarify where my package is, which branch it’s in (if any), and how I can securely receive it. I expect a prompt and clear explanation of the next steps. This kind of communication breakdown is unacceptable, especially for important and time-sensitive documents like passports.
I was expecting an extremely important shipment—my passport and visa results—via UPS. On April 30, 2025, I received a message saying “your package is on the way.” I stayed home all day and even skipped work to ensure I wouldn’t miss it. Later that day, I got another message claiming that delivery fa...
I've been attempting to contact someone in charge about my package, which was supposed to be sent out from the Kocaeli Central Service Provider branch on Friday morning. I'm eagerly anticipating the arrival of my passport as my flight is scheduled for Monday. Once again, UPS Turkey has failed to del...
On April 15, 2025, my package was shipped via UPS Türkiye with my address details entered completely and correctly. Yet on April 21, UPS marked the delivery as failed due to a “wrong address” and returned my shipment without informing me in any way. I received no call, no email, and no notification...
The Turkish branch of UPS delivered my passport yesterday night. I promptly corrected my address in their system upon receiving the SMS message. Still, I got a call from the courier today informing me that they had delivered the passport at the previous address. After I described the problem, they c...
Although my passport application made via VFS Global was processed by the embassy in just three days, the delivery via UPS has been seriously delayed. The tracking information indicates that delivery was scheduled for November 21, 2025; however, since then, the shipment has remained at the UPS bran...
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