I purchased a CeraVe Moisturising Lotion for Dry to Very Dry Skin today from an online site, but I am concerned about th...e authenticity of the product. When I received the lotion, I realised that the texture was not the same as my previous bottle, and the packaging this time is plastic, which is diff
On September 5, 2025, I placed an order for a Cerave serum through Dermohanem’s official website. I even received an ema...il stating that my order was “ready for shipment,” but despite waiting for a long time, the product never arrived. No tracking information was ever provided either. I was not give
I placed an order on Hepsiburada under order number 477 291 337 5 for “CeraVe Cleanser for Acne-Prone Skin.” I received ...the product today, but the packaging looked noticeably different from the original product, and the smell was very unpleasant. I have used this cleanser before, and this one has a
About a month ago, I purchased CeraVe Foaming Cleanser for Normal to Oily Skin from a pharmacy in Kayseri during a promo...tional discount campaign (₺120 off). I decided to try it for the first time since I had been using a different brand before, and I trusted CeraVe’s reputation. However, from the v
About a week ago, I bought the CeraVe Foaming Cleanser for acne-prone skin, expecting gentle care and effectiveness. Ins...tead, I experienced a reaction that left my skin burning, stinging, and wounded. Painful, raw patches started appearing on my face, somewhere between a rash and a chemical burn. I
"They accepted the return even though the product was opened; these are not very soft products for sensitive skin. Thank you..."
I purchased a CeraVe moisturizing cream from one of their sellers, trusting... the product’s claim that it’s suitable for sensitive skin. However, right
I purchased the CeraVe Moisturizing Cream based on my doctor's recommendation for my dry skin, trusting the brand’s repu...tation. However, instead of providing hydration, the product made my condition significantly worse. My skin began to flake severely, especially on my face—there are now visible dry
For almost three months, I used CeraVe Daily Moisturizing Lotion; initially, it worked wonderfully. My skin felt moist; ...I had no problems. But a few weeks later I started to get an itchy, burning eczema rash on my neck and chest. Though my doctor prescribed extended courses of antibiotics, steroid c
Recently purchased the CeraVe SA Smoothing Cleanser, it turned out to be a skin disaster. My entire face began blisterin...g fiercely after applying it, to the point where I had to keep ice cubes on my skin for a solid thirty minutes to help with the discomfort. The intensity of the scorching made me r
"Issue resolved—thank you!"
Based on its promise of being mild and moisturizing, I used a moisturizer f...rom CeraVe but developed a severe skin reaction that needed several trips t
I placed an order for the Cerave Retinol Serum on October 3 and received it on October 8. To my shock, the product arriv...ed with its package torn open and completely empty inside. This is absolutely unacceptable! I want to return this product immediately and request a full refund. Such negligence is
We ordered Cerave products on September 23, 2024, and received them 6 days later. However, the items arrived without box...es, wrapped only in plastic. One pump was broken, and another had a slight crack, but the main issue is that we ordered the Cerave Hydrating Cleanser (473 ml) but received the Cera
I purchased a Cerave cream, but it has a watery consistency, completely different from the one I bought before. The crea...m leaves my face sticky, and I want to return it. However, I can’t reach customer service or create a return request. I need help resolving this issue and processing the return.
I purchased the Cerave cleanser for acne-prone skin, spending 550₺ at the pharmacy, expecting it to improve my occasiona...l breakouts. I normally only got 1-2 pimples, but after using this product, my skin broke out like never before. What was once a single pimple turned into 5-10, and I didn’t realiz
I bought the Cerave face cleanser for acne-prone skin for 600₺, trusting the brand’s reputation. At the time, I only had... one pimple, but after using the product twice, my face erupted in inflamed acne. It’s horrifying that a brand so highly praised could cause such damage to my skin. I trusted Cerav
I ordered a Cerave cleanser, but when the package arrived, the box was completely empty. The delivery courier also confi...rmed this, so I immediately returned the empty box with a formal report in the presence of the courier. The box was returned to the seller, but I still haven't received my refund.
I purchased the Cerave cleansing gel after previously using the smaller size and being satisfied with it. However, when ...the full-sized product arrived, I used it twice daily, morning and night, and the next day my face was covered with acne and pimples. It’s obvious that the product I received is no
I purchased the Cerave Foaming Cleanser from a pharmacy, but it caused severe breakouts, including both cystic acne and ...comedones. Additionally, my cheeks started burning after using the product. Despite all the praise for Cerave products, I’ve had a disappointing and painful experience with this cl
I have been using CeraVe face cleansing gel and finished two bottles. While the product seems to help my acne-prone skin..., I’ve had the same issue with both bottles: a brown liquid leaks from the pump and mixes into the cleanser. I have no idea what’s causing this, but it’s concerning. I purchased th
I purchased the Cerave 473 ml Foaming Cleanser from Dermoface, but when I scanned it in the ÜTS app, it showed the messa...ge "product not found." I'm now seriously questioning the authenticity of this product. Considering the price I paid, I expected a legitimate, high-quality item. This situation has
I've been using Cerave's acne-prone cleansing gel for a year and a half without issues until now. The last bottle I boug...ht, around five or six months ago, was a shock. Just recently, I noticed a brownish liquid with a metallic, rusty smell coming out when I went to wash my face – it was as if the pr
I use the Cerave moisturizer as a base before applying makeup, hoping for a smooth, hydrated look. Instead, it just sits... on my skin without absorbing at all. My face ends up looking flaky, as if my skin is peeling off, with dry patches everywhere. It leaves a layered, cakey residue that won’t blend
