I purchased the product "Hyaluronic Acid & Ceramide Moisturizing Body Lotion Refill Pack 473 ml" from the CeraVe seller ...on Trendyol on June 17 (Order no: #11333364986). I have been using the product for about a week, and I am severely uncomfortable with the texture of the lotion. While the color an
I purchased CeraVe Foaming Facial Cleanser approximately three days ago from a vendor named Reçete. Because the product'...s packaging appeared different from what I had seen before, I suspected its authenticity. Furthermore, when I used the product, I experienced a burning sensation on my skin and not
I purchased a CeraVe Moisturising Lotion for Dry to Very Dry Skin today from an online site, but I am concerned about th...e authenticity of the product. When I received the lotion, I realised that the texture was not the same as my previous bottle, and the packaging this time is plastic, which is diff
On June 11, 2026, I purchased a CeraVe Hyaluronic Acid Serum along with my child's medications from Gaziemir Yeşildal Ph...armacy. Although the market price of the product ranges between 700 and 900 TRY, I noticed on the receipt that the serum was charged at 1,929.90 TRY. Because I was in a hurry at th
On May 18, 2026, I placed an order and made payment on Mordepom for the CeraVe Blemish Control Cleanser (236 ml) for acn...e-prone skin. I am expecting delivery to my address in Ankara; however, although four days have passed, no shipping information has been shared with me yet. When I track the shipm
I purchased CeraVe Foaming Facial Cleanser from a pharmacy approximately 2-3 weeks ago and used it regularly for about 1...0 days. Right from the first application, I began experiencing a burning sensation on my skin. Subsequently, noticeable redness developed, particularly around my cheek area, and pe
On September 5, 2025, I placed an order for a Cerave serum through Dermohanem’s official website. I even received an ema...il stating that my order was “ready for shipment,” but despite waiting for a long time, the product never arrived. No tracking information was ever provided either. I was not give
I placed an order on Hepsiburada under order number 477 291 337 5 for “CeraVe Cleanser for Acne-Prone Skin.” I received ...the product today, but the packaging looked noticeably different from the original product, and the smell was very unpleasant. I have used this cleanser before, and this one has a
About a month ago, I purchased CeraVe Foaming Cleanser for Normal to Oily Skin from a pharmacy in Kayseri during a promo...tional discount campaign (₺120 off). I decided to try it for the first time since I had been using a different brand before, and I trusted CeraVe’s reputation. However, from the v
About a week ago, I bought the CeraVe Foaming Cleanser for acne-prone skin, expecting gentle care and effectiveness. Ins...tead, I experienced a reaction that left my skin burning, stinging, and wounded. Painful, raw patches started appearing on my face, somewhere between a rash and a chemical burn. I
"They accepted the return even though the product was opened; these are not very soft products for sensitive skin. Thank you..."
I purchased a CeraVe moisturizing cream from one of their sellers, trusting... the product’s claim that it’s suitable for sensitive skin. However, right
I purchased the CeraVe Moisturizing Cream based on my doctor's recommendation for my dry skin, trusting the brand’s repu...tation. However, instead of providing hydration, the product made my condition significantly worse. My skin began to flake severely, especially on my face—there are now visible dry
This is one of the strangest and most alarming skincare experiences I’ve ever had. About six months ago, I started using... the CeraVe Foaming Facial Cleanser, and during use, I noticed a strange stinging sensation on my face. I brushed it off the first time, thinking maybe I scratched myself accidenta
For almost three months, I used CeraVe Daily Moisturizing Lotion; initially, it worked wonderfully. My skin felt moist; ...I had no problems. But a few weeks later I started to get an itchy, burning eczema rash on my neck and chest. Though my doctor prescribed extended courses of antibiotics, steroid c
Recently purchased the CeraVe SA Smoothing Cleanser, it turned out to be a skin disaster. My entire face began blisterin...g fiercely after applying it, to the point where I had to keep ice cubes on my skin for a solid thirty minutes to help with the discomfort. The intensity of the scorching made me r
"Issue resolved—thank you!"
Based on its promise of being mild and moisturizing, I used a moisturizer f...rom CeraVe but developed a severe skin reaction that needed several trips t
I placed an order for the Cerave Retinol Serum on October 3 and received it on October 8. To my shock, the product arriv...ed with its package torn open and completely empty inside. This is absolutely unacceptable! I want to return this product immediately and request a full refund. Such negligence is
We ordered Cerave products on September 23, 2024, and received them 6 days later. However, the items arrived without box...es, wrapped only in plastic. One pump was broken, and another had a slight crack, but the main issue is that we ordered the Cerave Hydrating Cleanser (473 ml) but received the Cera
I purchased a Cerave cream, but it has a watery consistency, completely different from the one I bought before. The crea...m leaves my face sticky, and I want to return it. However, I can’t reach customer service or create a return request. I need help resolving this issue and processing the return.
I purchased the Cerave cleanser for acne-prone skin, spending 550₺ at the pharmacy, expecting it to improve my occasiona...l breakouts. I normally only got 1-2 pimples, but after using this product, my skin broke out like never before. What was once a single pimple turned into 5-10, and I didn’t realiz
I bought the Cerave face cleanser for acne-prone skin for 600₺, trusting the brand’s reputation. At the time, I only had... one pimple, but after using the product twice, my face erupted in inflamed acne. It’s horrifying that a brand so highly praised could cause such damage to my skin. I trusted Cerav
I ordered a Cerave cleanser, but when the package arrived, the box was completely empty. The delivery courier also confi...rmed this, so I immediately returned the empty box with a formal report in the presence of the courier. The box was returned to the seller, but I still haven't received my refund.
I purchased the Cerave cleansing gel after previously using the smaller size and being satisfied with it. However, when ...the full-sized product arrived, I used it twice daily, morning and night, and the next day my face was covered with acne and pimples. It’s obvious that the product I received is no
I purchased the Cerave Foaming Cleanser from a pharmacy, but it caused severe breakouts, including both cystic acne and ...comedones. Additionally, my cheeks started burning after using the product. Despite all the praise for Cerave products, I’ve had a disappointing and painful experience with this cl
CeraVe is a dermatologist-developed skincare brand founded in 2005 and owned by L'Oréal. The brand specializes in products formulated with essential ceramides to help restore and maintain the skin barrier, offering solutions for dry skin, acne, eczema, and other skincare concerns.
Customer support: Available through the official CeraVe contact form and Consumer Care Center.
Customer support phone: +1-888-768-2915 (U.S.)
CeraVe operates in the skincare and personal care industry. The brand develops dermatologist-recommended skincare products for various skin types and concerns, distributing them through pharmacies, retailers, and online channels worldwide.
User feedback is mixed, with complaints commonly related to product performance, skin reactions, packaging, and customer support.
If you've experienced issues with CeraVe, you're not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
