Tchibo

I placed my first order via Hepsiburada from the seller Tchibo on 15.12.2025 for a product named “Drill and Screwdriver Set”. The product was delivered missing, as only the screwdriver bits came out of the package and the drill was not sent. After I created a missing item request, instead of sending...

I have been using a Tchibo Pure+ capsule machine for about two weeks, and today I encountered a problem while trying to make coffee. The capsule seems to be stuck inside and I cannot open the lid at all, and at the same time the machine is showing a red light and is not working properly. I bought th...

In May 2025, I purchased a Tchibo Caffissimo Milk coffee machine from Vatan Bilgisayar’s official website. Since the very first day of use, the machine has not been heating properly — neither the coffee nor the milk comes out hot. I experience the same issue every single time I use it. I have the i...

I purchased a Tchibo Caffissimo Easy capsule coffee machine, and today, for the first time, the capsule lid became completely stuck and won’t open. I’ve tried several methods — such as unplugging the device and checking the user manual — but I still couldn’t manage to open it. My product is under w...

The red light on my Tchibo Caffissimo Easy capsule coffee machine keeps blinking continuously. The water tank is full, and there’s no capsule jam or blockage. I unplugged the machine, waited for a while, and then plugged it back in, but the problem still persists. This issue has occurred for the fi...

On August 11, I received a Cafissimo Pure capsule coffee machine as part of a Tchibo online promotion where the machine was offered as a gift with a coffee purchase. I have used the machine approximately 15 times in total. For the past two weeks, I’ve been experiencing a recurring issue — after bre...

I purchased a Tchibo Cafissimo coffee machine through Trendyol (Order No: 9388999676). For quite some time, I’ve been experiencing the following issue: coffee leaks from underneath the drip tray instead of coming out from the designated outlet. Because of this, I am unable to use the machine properl...

I purchased a Tchibo Cafissimo Milk coffee machine about a year ago on Hepsiburada, sold by the official Tchibo seller. On February 11, 2025, I sent the machine to service because the milk frother stopped dispensing milk. After no updates, I had to reach out myself to confirm they even received it. ...

I purchased a Tchibo metal dish rack, expecting durability and quality, especially from a well-known brand like Tchibo. Unfortunately, I was extremely disappointed. Despite using it in a typical kitchen environment, the rack started to rust within a very short time. This isn’t just about appearance...

As a longtime coffee enthusiast, I purchased the Tchibo Cafissimo Latte back in 2019, expecting a high-quality experience from a trusted brand. But even though I’ve used the machine lightly—only about 40 capsules in total—and completed a full descaling process this year, the orange descaling light r...

I've been using the Tchibo Cafissimo Easy capsule coffee machine for a long time and always followed the maintenance instructions to the letter. Every time the yellow light comes on, I perform descaling exactly as directed, using Durgol liquid and following every step in the manual. Despite this, th...

I ordered a Tchibo coffee capsule and machine through a promotion, but it’s been two weeks and I still haven’t received it or any updates on my order. I ordered on March 4, and I was promised that it would be shipped within 1-2 business days at the time of purchase. I issued my invoice 14 days ago, ...

I recently bought a Tchibo double-walled latte glass, trusting the brand’s promise that the product is heat-resistant. But shockingly, during one of my very first uses, the bottom of the glass cracked from the inside on its own while I was making coffee. This wasn’t due to mishandling—it happened du...

I bought a Tchibo coffee tablet expecting a smooth and enjoyable cup of coffee, but what I got instead was a health risk and a huge disappointment. After taking a sip, I immediately noticed a strange, unpleasant taste. I opened the tablet out of curiosity, only to find that the coffee inside was com...

On November 4, I purchased a cake from the Mersin Palm City Tchibo branch, but after taking just one bite, I realized it was clearly stale. I reported the issue to the store and filed a complaint with photo evidence. Despite calling 2-3 times afterward, the company showed no consideration for its cu...

I'm having an issue with my Tchibo Cafissimo Mini coffee machine. It's constantly flashing a red light, even though the water tank is completely filled. The incessant blinking of the red light persists, with no sign of change even after multiple attempts to empty and refill the water tank. I'm havin...

I'm having an issue with my Tchibo Cafissimo Mini coffee machine. It's constantly flashing a red light, despite the fact that the water tank is completely filled. I've cleaned and refilled the water tank several times, yet the problem continues to persist. The buttons do not illuminate and pressing ...

I’ve been using my Tchibo Cafissimo capsule machine without issues for 1.5 years, but today the lid suddenly won’t open, as if something is stuck inside. Additionally, the red light keeps flashing, and the machine makes sounds like it's about to work, but nothing happens when I press the buttons. Th...

I recently bought a Tchibo Easy Capsule Coffee Machine from Hepsiburada, and after using it three or four times, the red light started flashing today and it stopped making coffee. I’ve tried turning it off and on, cleaning the inside, and adding more water, but the problem persists. Can anyone help ...

I’ve had my Tchibo Caffissimo Mini capsule machine for quite a while, but I've only used it a few times since I'm rarely home. Now, just when I really need it, it keeps showing a red light alarm and refuses to work, even after refilling the water tank! This is extremely frustrating, and I'm at my wi...

I’ve been using my Tchibo Cafissimo capsule coffee machine without any problems, but today it suddenly stopped working and the red light keeps coming on. The machine isn’t taking in water, even though I’ve turned it off and on, and cleaned it thoroughly. It was working perfectly fine before, and I h...

I regularly buy Tchibo Espresso, and I've always been satisfied with it. However, the latest batch I purchased has a noticeably different and unpleasant taste, even though I used the same measurements and technique as always. This is the first time I bought it without a discount, which is quite expe...

My Tchibo Cafissimo machine's red light is on, and the capsule compartment is locked and won’t open. The water level is between max and min, and I’ve already emptied any extra capsules, but the problem persists. I’ve tried following solutions from online videos and even turned the machine off and on...