"The customer service representatives took care of it and resolved my grievance caused by Tchibo. Thank you."
On 8 May 2026 I placed an order from the Tchibo online shop within the “75%... discount on the second product” campaign. To benefit properly from the cam
I am having a problem with my Caffissimo coffee machine, whose exact model I unfortunately do not know. As of today, the... device has stopped working properly. When I try to turn the machine on, it immediately starts beeping and shows a red light, and it does not proceed to make coffee. Since the issu
I placed an online order from Tchibo on February 2, 2026, with order number 170144728, for delivery to Menemen, İzmir. D...espite several days having passed, my order has still not been delivered. When I checked the situation, I was informed that the delivery could not be completed because the employe
I placed my first order via Hepsiburada from the seller Tchibo on 15.12.2025 for a product named “Drill and Screwdriver ...Set”. The product was delivered missing, as only the screwdriver bits came out of the package and the drill was not sent. After I created a missing item request, instead of sending
I have been using a Tchibo Pure+ capsule machine for about two weeks, and today I encountered a problem while trying to ...make coffee. The capsule seems to be stuck inside and I cannot open the lid at all, and at the same time the machine is showing a red light and is not working properly. I bought th
I ordered a Tchibo coffee capsule and machine through a promotion, but it’s been two weeks and I still haven’t received ...it or any updates on my order. I ordered on March 4, and I was promised that it would be shipped within 1-2 business days at the time of purchase. I issued my invoice 14 days ago,
On November 4, I purchased a cake from the Mersin Palm City Tchibo branch, but after taking just one bite, I realized it... was clearly stale. I reported the issue to the store and filed a complaint with photo evidence. Despite calling 2-3 times afterward, the company showed no consideration for its cu
"The translation of the provided text from Turkish to English is: "My problem was resolved. The damaged product was returned and replaced. My condolences. I wish you patience. I bought the product from Av. Ayşe Batumlu Kayaka. Thank you.""
As a long-time customer who has bought, used, and recommended Tchibo goods from the company's inception in Turkey, I am ...extremely dissatisfied with the service I received for my Capsule Coffee Machine. The machine's buttons were intermittent at first, but later they stopped working altogether. On Ma
On May 5, 2024, the Electric Coffee Grinder included in my order #650334142... appeared to have been used before. There are remnants of coffee inside the
As a valued Tchibo customer, I recently made a purchase with the order number 648826207. Specifically, I bought the "672...754 - Two-Person Raclette Grill" on April 7, 2024. Exercising my right to withdraw, I decided to return the product without even opening the box. I submitted the package to Yurtiç
I just bought a Tchibo Cafissimo Milk coffee machine from Trendyol. Regrettably, upon arrival, the product failed to fun...ction properly due to an airlock in the water pump. On that very day, I decided to return the product and promptly sent it back. Unfortunately, Tchibo sent a defective product and
I purchased a Tchibo SIM card from a supermarket, but I couldn't register it due to being Turkish and having a special p...assport (which they claimed was not acceptable, even though it makes no sense). It's been four days since I bought the SIM card, and I still can't use it. Whether you're Turkish or
Tchibo The blue ski jacket and trousers I bought from tchibo store were sent to me in pink. I immediately sent it by cre...ating a return cargo, but about 1 month later they refused the return, the reason being that the product arrived differently, without specifying it, and just sending it as a refund
My Tchibo coffee machine started leaking water from the bottom as soon as I placed capsules in it. I contacted customer ...service, and they suggested sending the product in for repair via courier or by dropping it off at a store. Apprehensive about sending it myself, I opted to hand-deliver it to the
I purchased a coffee machine from this company eight years ago. As soon as the machine alerted me to the cleaning proced...ure, I followed it regularly. However, for the past ten months, I couldn't find the appropriate cleaning material (durgol) in shops or online websites in Turkey. The manual suggest
I purchased an "automatic pocket umbrella" from the Tchibo store about two or three months ago. Unfortunately, I hadn't ...had the chance to use it until two days ago due to a lack of rainy days. On my way to work during a rainy morning, I decided to finally use the umbrella. However, to my shock, the
"The problem has not been solved yet."