I purchased a ticket through Trip.com because I trusted their “24-hour free cancellation guarantee.” However, the baggag...e fee they required me to purchase is not being refunded. There was no notice stating that the baggage purchase was non-refundable when I added it. In the attached explanation, the
I made a one-night hotel reservation through Trip.com for the Novotel Zurich Airport Messe in Zurich, Switzerland. The i...ntended check-in date was January 31, 2026, with check-out on February 1, 2026. However, I mistakenly booked the stay for January 30, 2026 check-in and January 31, 2026 check-out.
I purchased my January 29 AJet economy class flight ticket through Trip.com. I previously made one change to this ticket..., and the fee charged at that time was reasonable and appeared to be in line with the airline’s rules. However, when I now attempt to make a second change, the system is requesting
On January 19, I purchased a flight ticket through Trip.com from Izmir to Mactan–Cebu International Airport via Kuala Lu...mpur, with the ticket issued under the customer’s responsibility. I paid a total of $494, and my reservation number is 1638318424255127. When I needed to cancel the trip, even tho
I purchased airline tickets through Trip.com in the name of M****** K****, paying a total of £415 by credit card. Howeve...r, the flight was canceled by the airline for reasons entirely beyond my control, and I was not offered any alternative flight on the same day. As a result, my planned trip did not
On December 25, 2025, I made a hotel reservation through Trip.com for a stay at the Istanbul Hilton Kozyatağı Hotel from... December 26 to December 28, 2025, in the amount of $265. At the time of booking, I specifically requested a corporate invoice to be issued in my company’s name. My reservation and
I purchased a ticket through Trip.com for the December 29, 2025 New York–Toronto flight under reservation number 1638314...906761560, paying a total of $233. Although the reservation appeared under Air Transat, the flight was to be operated by Porter. I received an email stating that the original fligh
On December 9, 2025, I made a reservation through Trip.com for a stay at the Hampton by Hilton in Samsun, with check-in ...on December 18 and check-out on December 19, 2025. I paid a total of $132 by credit card. On December 11, 2025, I contacted Trip.com customer service and canceled my reservation.
I made a reservation through Trip.com for a hotel called “Castle Cave Kapadokya” located in Ortahisar, Cappadocia, Nevşe...hir, Turkey. My reservation number is 1638317314812949. Today, after arriving from abroad and going to the location shown on the map, we discovered that no such hotel exists at the
I purchased a stay at the Hermitage Hotel Prague in Prague for December 21–25, 2025 through Trip.com with reservation nu...mber 1638316824110767. I paid $940 USD with my credit card for this reservation. Today, when I tried to cancel my reservation, I was told that not a single cent of the amount I pa
On December 8, 2025 at 10:23 p.m., I purchased a ticket through trip.com for a Bali–Phuket flight on January 23, 2026, a...nd I also paid an extra $65 USD for a 20 kg baggage allowance. Afterwards I realized I had the wrong travel date, and within 24 hours I contacted customer service to request that m
Regarding the airline ticket I purchased through Trip.com on December 3, 2025, I experienced a process that raised serio...us concerns about both my contact information and security. Because the contact details on my ticket were entered incorrectly, I had to contact the airline directly to correct my o
I made reservation number 1638316451979302 on Trip.com for December 26–January 1, relying on your platform’s “Best Price... Guarantee” campaign. I paid approximately $940 for the booking. However, I later discovered that the same dates and the same room option were being sold on other sites for around
I purchased a hotel accommodation through Trip.com, and my reservation was created under the number 1638315523090173. Wh...ile the reservation and payment were completed within a few minutes online, I quickly noticed that the same speed and care were not shown when it came to issuing an invoice. I req
Today, I purchased a plane ticket on Trip.com for my friend on the Kuala Lumpur (KUL) – Siem Reap (REP) route. Even thou...gh the payment was successfully charged to my Garanti Bank credit card and currently appears as a pending transaction, there is no reservation information, ticket details, PNR, or
We purchased a ticket through Trip.com for the Brussels–Warsaw flight dated December 9, 2025. On November 22, 2025, we r...eceived an email stating that our reservation had been canceled. Because of this, we had to purchase a new ticket for the same route from a different website. However, the next da
For about a month, I have been searching for flights on Trip.com and I keep encountering the same problem. Both on the w...ebsite and in the mobile app, low-priced tickets are displayed, but once I select the ticket and proceed, urgent-sounding warnings appear such as “only 4 seats left,” followed by e
I purchased an Air Montenegro ticket through Trip.com about a week before my scheduled flight from Istanbul to Podgorica... on November 6, 2025. However, shortly before my trip, Montenegro suddenly introduced a visa requirement for travelers from my country. When I contacted the consulate, they confirm
On October 28, 2025, at 01:50 a.m., I made a payment of approximately $3,400 through Trip.com for a reservation at Olend...a Premium Cappadocia Hotel – Nar branch. Shortly after completing the booking, the hotel requested photos of my ID card to confirm the check-in. After sharing them, I was threatene
On October 24, around 9:00 p.m., I made a hotel reservation through Trip.com at the Ibis Styles Dubai Deira Hotel. Howev...er, since I was unable to contact the hotel, I decided to cancel my reservation within about an hour of booking — well within what should have been the free cancellation period. I
For our round-trip flight to Malta (October 27–30, 2025), my spouse and I purchased two adult tickets via Trip.com, payi...ng a total of approximately $680 (20,140 TL), including extra baggage allowance. However, when our visa applications were denied, I canceled the tickets on October 21. After the c
I booked reservation no. 1638314661846457 through Trip.com to stay at the Morgan-Jupiter Apartments from October 3–6, 20...25, for a total of €666.61. Due to a relative’s health issues, we had to cancel our flights and the entire trip. Immediately afterward, I canceled my hotel reservation on Trip.com
On September 28, I purchased both a flight ticket and a lounge service in Shanghai called “China Eastern Airlines 777 Lo...unge” through Trip.com. When I arrived at the lounge, I found out that the same service had been sold to many other people and that Trip.com actually had no affiliation whatsoever
For my October 12 flight from Antalya to Istanbul, I booked reservation number 1653709336983633 through Trip.com for Aje...t flight VF3043. After completing the payment, I received a confirmation message from my bank showing a charge of ₺985.03. However, Trip.com claimed that the payment had not been c
