I purchased a non-refundable Basic fare ticket through Trip.com for an AJet flight from Stuttgart to Istanbul on Septemb...er 2. In addition to the ticket, I also purchased an extra 20 kg baggage allowance. Later, I realized that I had booked the ticket for the wrong date and contacted Trip.com to ask
A flight ticket for an IndiGo Airlines flight scheduled for August 5, 2025, was purchased through Trip.com under the nam...e of my wife, U*** A*******. Sadly, my wife passed away in August of last year. Following her passing, we submitted a refund request based on the airline's bereavement policy. Ind
"I received a full refund through Trip.com regarding my refund request, and my issue has been resolved."
Through Trip.com, we purchased four tickets on Uzbekistan Airways for travel between Ankara and Tashkent, with departure... scheduled for Saturday, June 27, and return scheduled for Saturday, July 4. The tickets were booked under three separate reservations, and the total amount paid was approximately
On June 8, 2026, at approximately 9:20 p.m., I purchased round-trip SunExpress airline tickets through Trip.com for trav...el on August 15–17, 2026. During the booking process, both the shopping cart and the payment page clearly displayed a total price of ₺8,787. However, after completing the transact
I canceled my round-trip airline ticket that I had purchased through Trip.com. My cancellation request was approved by T...rip.com, and I was informed that approximately $128 would be deducted due to various fees and charges, while the remaining amount would be refunded to me. My total payment was appr
I purchased a flight ticket through Trip.com for an Air China flight for a total amount of approximately $1,098. Since m...y flight was canceled, I requested that my ticket also be canceled and that the payment be refunded. However, even though 10 days have passed, the money has still not been credited
I purchased a round-trip ticket through Trip.com for travel with IndiGo Airlines, with departure scheduled for June 18, ...2026, and return scheduled for June 27, 2026. After my booking was confirmed, the airline made a significant change to my outbound flight itinerary. Despite this airline-initiated
Trip.com has been a complete disappointment, and I will never use this platform again. I have traveled to nearly 20 coun...tries and have always purchased my airline tickets directly from the airlines' official websites. However, this past June, due to the holiday season, ticket prices were extremely h
I purchased a flight ticket via Trip.com Group and I urgently need a proper company invoice for this booking, but I have... not been able to obtain it. The booking number is 1653714778949994 and it was made yesterday evening, 24/05/2026, using the email address [email protected]. The ticket is for pass
I experienced a serious issue with a flight ticket I purchased through Trip.com. Due to a health-related situation, I ne...eded to change my flight date and initiated the process online through Trip.com. At first, the change request appeared to be approved, and I was charged the required fare differen
Through Trip.com, I purchased airline tickets with departure on July 22 and return on August 23. Later, because the peop...le I was planning to travel with had to come to Türkiye due to health problems, I changed my flight date to August 12. Initially, I paid approximately $801, and later I made anothe
Through the Trip.com application, I purchased a one-way flight ticket for January 6 from Istanbul to Uzbekistan with a c...onnection in Namangan. The itinerary included an Istanbul–Namangan flight operated by Uzbekistan Airways and a connecting Namangan–Tashkent flight operated by Silk Avia. However,
Through Trip.com, I purchased a one-way ticket for a Frontier Airlines flight scheduled for Saturday, June 20 at 11:34 a....m. under reservation number A9SH7Y. I paid approximately $275 for this ticket. The flight I originally purchased was a direct (nonstop) flight. However, my flight was later cance
I would like to report a serious customer grievance regarding the baggage allowance information for my Centrum Air fligh...t purchased through Trip.com. My reservation number is 1539364822770134. At the time of purchase, Trip.com clearly stated that my ticket included a 32 kg baggage allowance. Howev
I experienced serious inconvenience and frustration while trying to change the date of my Bangkok–Abu Dhabi–Abu Dhabi–Is...tanbul return flight purchased through Trip.com with Etihad Airways. My original return flight was scheduled for May 13, and I only wanted to move it to May 14. Starting from Apr
I purchased round-trip airline tickets for the Istanbul–Tokyo route through Trip.com. During the purchase process, the ...total all-inclusive amount displayed on the screen was approximately $2,585. However, when the transaction appeared on my account statement, the charged amount was approximately $2
The tickets I purchased through Trip.com for my April 11 Istanbul–Bangkok flight were canceled by Royal Jordanian, and a...s compensation I was issued a voucher/credit for future use. However, I have been completely unable to use this voucher through either the Trip.com website or the mobile applicati
I purchased a ticket through Azerbaijan Airlines for the Ankara–Baku route covering the dates May 8–12. Later, I wanted ...to change the trip dates to June 5–9. From the beginning, I clearly stated that I was willing to pay any fare difference required for the date change. Despite this, I was not give
I am experiencing serious financial and emotional damages because of inconsistent and misleading information provided by... Trip.com customer service representatives regarding my Manila–Istanbul flight reservation with booking number 1638320563446687. During my first conversation, a representative nam
While searching for a Rotterdam–Istanbul flight on Trip.com for July 17, 2026, I experienced serious frustration and inc...onvenience after using the system for approximately one hour. The first price I saw for the ticket was €159. However, every time I attempted to proceed with the purchase at that a
When I realized that I had accidentally booked my B&B Hotel Brussels reservation on the wrong dates through Trip.com, I ...immediately contacted customer support and requested a date change. The reservation should have been made for check-in on July 10 and check-out on July 12. However, due to an erro
Through Trip.com, I purchased tickets for a Wizz Air flight to the United Kingdom covering the dates March 14–21, 2026. ... My reservation number is 1638316490241486, my PIN code is 8077, and my PNR codes are DKFLNZ, UJDCGS, and YP1LFQ. I paid approximately $312 in total for these tickets. Unfortunate
I purchased an Air Premia airline ticket for a Korea–Japan flight through the Trip.com website. I completed the payment ...directly to Trip.com, but later, when I contacted the airline company, I discovered that my name had been transmitted incorrectly to them by Trip.com. I made no mistake when enter
On December 30, 2025, I purchased a Kuwait Airways ticket through Trip.com for a round-trip flight between Istanbul Sabi...ha Gökçen Airport (SAW) and Kuwait, with departure on May 21, 2026, and return on June 5, 2026. After purchasing the ticket, there were minor schedule changes to the flights, whic
Trip.com is a global online travel agency operated by Trip.com Group. Founded in 1999, the company provides travel booking services for flights, hotels, trains, car rentals, airport transfers, attractions, and vacation packages. Headquartered in Singapore, Trip.com serves travelers worldwide through its website and mobile applications.
Customer Support: Trip.com primarily provides assistance through its 24/7 customer service center, live chat, Help Center, and booking management tools.
Customer Support Phone: +1-833-896-0077
Trip.com operates in the online travel and travel technology industry. The platform aggregates travel services from airlines, hotels, railway operators, and tourism providers, allowing users to compare prices and manage bookings through a single platform.
User sentiment toward Trip.com is mixed. While many travelers appreciate its competitive pricing and broad travel inventory, complaints commonly focus on refund delays, booking changes, customer support responsiveness, and travel disruption management.
If you’ve experienced issues with Trip.com, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
