We purchased flight tickets through Trip.com for a September 3 flight from Istanbul to Amsterdam operated by AJet, payin...g a total of approximately $333. Due to my father's illness, we had to cancel the tickets. AJet confirmed that it had transferred the payment to Trip.com and agreed that we would r
Approximately two months ago, I booked an eight-night stay at Linada Hotel Taksim through Trip.com and paid the full amo...unt of approximately $127 upfront by credit card. When I arrived at the hotel on the evening of Saturday, October 10, 2026, with my wife and our ten-month-old baby, the receptionis
I made a hotel reservation through Trip.com on September 18, 2026, and canceled it the following day, September 19, 2026.... The hotel confirmed that it had issued the refund to Trip.com, and the confirmation emails I received show that both the reservation and cancellation were completed. Despite this
I purchased a flight ticket through Trip.com for approximately $236. The booking reference is QFBQ6D, and the flight was... scheduled to depart from Istanbul Sabiha Gökçen Airport to Kuala Lumpur at 5:15 PM on October 7, 2026. I underwent surgery on September 18, and my doctor determined that I was not
Approximately three months ago, I purchased economy class tickets on Turkish Airlines via Trip.com for my 79-year-old fr...iend and his caregiver, covering a departure flight from Istanbul to Bangkok on October 20, 2026, and a return flight from Bangkok to Istanbul on November 19, 2026. We paid a total
On December 25, 2025, I purchased an international flight ticket operated by Pegasus Airlines via Trip.com. I subsequent...ly converted this ticket into an open-dated flight due to medical reasons, and I eventually redeemed this open credit for a domestic round-trip stay: departing from Sabiha Gökçen A
I purchased round-trip airline tickets from Bangkok to Phuket via Trip.com. Less than 12 hours after the transaction, I ...realized I had selected the wrong dates and submitted a cancellation request. However, I was told that a refund could not be issued and that I could only change the dates via the "
On the very same day, I purchased a round-trip airline ticket from Ankara to Budapest through Trip.com, covering the dat...es of October 16–19. I paid approximately $118 for this ticket using my credit card. Less than an hour after purchasing the ticket, an urgent health issue regarding my sibling aro
I am experiencing severe distress as a result of purchasing my flight tickets through Trip.com. On my first flight on Au...gust 31, 2026—a Gulf Air connection to Singapore via Bahrain—I was kept waiting for approximately 7 hours due to a check-in cancellation, and ultimately, it was impossible for me t
I purchased a September 11 Prague - Istanbul (PRG-SAW) Pegasus Airlines flight through Trip.com, but I canceled the flig...ht directly through Pegasus. The written confirmation sent to me by Pegasus Guest Relations clearly states that under application number 15406149, the refund process successfully f
I rented a car from emr Car Rental Albania through Trip.com between August 16 and 22, 2026. I also purchased car insuran...ce through Trip.com prior to the rental. When I went to the company's office to pick up the vehicle, the attendant told me that the insurance I bought through Trip.com was not comp
I purchased an 8:20 AM flight to London with a layover in Rotterdam for September 1 through Trip.com. After successfully... completing the payment process, a notification appeared stating that a transit visa is required for the Rotterdam layover. Because this critical information surfaced only after pa
I purchased a Vueling Airlines ticket for a Rome–Barcelona flight on September 18, 2026, through the Trip app. To avoid ...any potential issues, I specifically purchased the add-on package that allows for cancellations and modifications. However, I can neither cancel nor change the flight or date thro
About 3 months ago, I purchased a round-trip flight ticket from Istanbul to Jeddah for my spouse through Trip.com and pa...id approximately $382. The flight is still about 2 months away. Later, when I wanted to buy 3 more tickets for the same flight for myself and my children, I saw that the price had
I stayed at the Holiday Inn by IHG Trabzon hotel between August 14 and 16, 2026, under booking number 1638322762693572 v...ia Trip.com, paying a total of $319. I requested an e-Invoice / e-Archive Invoice for this stay so that I could report it as an expense in my company’s accounting records. Trip.co
I am writing about a serious problem we experienced with a flight booking made through Trip.com for Austrian Airlines on... 12 August, on the route Venice–Vienna (OS544) and Vienna–Ankara. The Vienna–Ankara segment was operated by another airline, AJet, and the whole journey was sold to us by Trip.com
I stayed at Royal Inci Hotel in Istanbul for post‑surgery recovery and experienced shockingly poor conditions and miscon...duct that rendered the room completely uninhabitable. I had booked and prepaid an 18‑night stay via Trip.com, from the 6th to the 22nd, but was forced to leave early on the 13th an
I purchased a non-refundable Basic fare ticket through Trip.com for an AJet flight from Stuttgart to Istanbul on Septemb...er 2. In addition to the ticket, I also purchased an extra 20 kg baggage allowance. Later, I realized that I had booked the ticket for the wrong date and contacted Trip.com to ask
"Case resolved. Thank you to end this Case. Thanks to Şikayetvar for your corporation."
A flight ticket for an IndiGo Airlines flight scheduled for August 5, 2025, was purchased through Trip.com under the nam...e of my wife, U*** A*******. Sadly, my wife passed away in August of last year. Following her passing, we submitted a refund request based on the airline's bereavement policy. Ind
"I received a full refund through Trip.com regarding my refund request, and my issue has been resolved."
Through Trip.com, we purchased four tickets on Uzbekistan Airways for travel between Ankara and Tashkent, with departure... scheduled for Saturday, June 27, and return scheduled for Saturday, July 4. The tickets were booked under three separate reservations, and the total amount paid was approximately
On June 8, 2026, at approximately 9:20 p.m., I purchased round-trip SunExpress airline tickets through Trip.com for trav...el on August 15–17, 2026. During the booking process, both the shopping cart and the payment page clearly displayed a total price of ₺8,787. However, after completing the transact
I canceled my round-trip airline ticket that I had purchased through Trip.com. My cancellation request was approved by T...rip.com, and I was informed that approximately $128 would be deducted due to various fees and charges, while the remaining amount would be refunded to me. My total payment was appr
I purchased a flight ticket through Trip.com for an Air China flight for a total amount of approximately $1,098. Since m...y flight was canceled, I requested that my ticket also be canceled and that the payment be refunded. However, even though 10 days have passed, the money has still not been credited
I purchased a round-trip ticket through Trip.com for travel with IndiGo Airlines, with departure scheduled for June 18, ...2026, and return scheduled for June 27, 2026. After my booking was confirmed, the airline made a significant change to my outbound flight itinerary. Despite this airline-initiated
Trip.com is a global online travel agency operated by Trip.com Group. Founded in 1999, the company provides travel booking services for flights, hotels, trains, car rentals, airport transfers, attractions, and vacation packages. Headquartered in Singapore, Trip.com serves travelers worldwide through its website and mobile applications.
Customer Support: Trip.com primarily provides assistance through its 24/7 customer service center, live chat, Help Center, and booking management tools.
Customer Support Phone: +1-833-896-0077
Trip.com operates in the online travel and travel technology industry. The platform aggregates travel services from airlines, hotels, railway operators, and tourism providers, allowing users to compare prices and manage bookings through a single platform.
User sentiment toward Trip.com is mixed. While many travelers appreciate its competitive pricing and broad travel inventory, complaints commonly focus on refund delays, booking changes, customer support responsiveness, and travel disruption management.
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