Trip.com Refused My Best Price Guarantee Claim Despite Identical Room at Lower Price

I made reservation number 1638316451979302 on Trip.com for December 26–January 1, relying on your platform’s “Best Price Guarantee” campaign. I paid approximately $940 for the booking. However, I later discovered that the same dates and the same room option were being sold on other sites for around $846, which is a noticeably lower price.

Because of this, I submitted a request today through Trip.com under the Best Price Guarantee policy. When I received a response, I was told that my request was rejected because the “room options were different.” This is incorrect. The dates, hotel, and room type I compared were exactly the same, yet my claim was still denied.

At this stage, I expect Trip.com to honor its own publicly advertised Best Price Guarantee, acknowledge the lower price under the same conditions, reimburse me for the price difference, and resolve my grievance.