Trip.com Refuses $494 Flight Refund Despite 5 Days Before Departure
On January 19, I purchased a flight ticket through Trip.com from Izmir to Mactan–Cebu International Airport via Kuala Lumpur, with the ticket issued under the customer’s responsibility. I paid a total of $494, and my reservation number is 1638318424255127.
When I needed to cancel the trip, even though there were still five days remaining before the flight, I was informed that the ticket was strictly non-refundable and that no refund would be issued under any circumstances. During my conversation with customer service, it was clearly stated that no refund would be provided, and no solution or alternative option was offered.
I consider the refusal to provide any refund whatsoever, despite several days remaining before departure, to be contrary to consumer rights and extremely unfair. I am requesting that a substantial portion of the $494 ticket price be refunded to me, or at the very least that a reasonable deduction be applied and a significant portion of the amount be returned.
