Trip.com

On December 25, 2025, I made a hotel reservation through Trip.com for a stay at the Istanbul Hilton Kozyatağı Hotel from December 26 to December 28, 2025, in the amount of $265. At the time of booking, I specifically requested a corporate invoice to be issued in my company’s name. My reservation and...

I purchased a ticket through Trip.com for the December 29, 2025 New York–Toronto flight under reservation number 1638314906761560, paying a total of $233. Although the reservation appeared under Air Transat, the flight was to be operated by Porter. I received an email stating that the original fligh...

On December 9, 2025, I made a reservation through Trip.com for a stay at the Hampton by Hilton in Samsun, with check-in on December 18 and check-out on December 19, 2025. I paid a total of $132 by credit card. On December 11, 2025, I contacted Trip.com customer service and canceled my reservation. ...

I made a reservation through Trip.com for a hotel called “Castle Cave Kapadokya” located in Ortahisar, Cappadocia, Nevşehir, Turkey. My reservation number is 1638317314812949. Today, after arriving from abroad and going to the location shown on the map, we discovered that no such hotel exists at the...

I purchased a stay at the Hermitage Hotel Prague in Prague for December 21–25, 2025 through Trip.com with reservation number 1638316824110767. I paid $940 USD with my credit card for this reservation. Today, when I tried to cancel my reservation, I was told that not a single cent of the amount I pa...

On December 8, 2025 at 10:23 p.m., I purchased a ticket through trip.com for a Bali–Phuket flight on January 23, 2026, and I also paid an extra $65 USD for a 20 kg baggage allowance. Afterwards I realized I had the wrong travel date, and within 24 hours I contacted customer service to request that m...

Regarding the airline ticket I purchased through Trip.com on December 3, 2025, I experienced a process that raised serious concerns about both my contact information and security. Because the contact details on my ticket were entered incorrectly, I had to contact the airline directly to correct my o...

I made reservation number 1638316451979302 on Trip.com for December 26–January 1, relying on your platform’s “Best Price Guarantee” campaign. I paid approximately $940 for the booking. However, I later discovered that the same dates and the same room option were being sold on other sites for around ...

I purchased a hotel accommodation through Trip.com, and my reservation was created under the number 1638315523090173. While the reservation and payment were completed within a few minutes online, I quickly noticed that the same speed and care were not shown when it came to issuing an invoice. I req...

Today, I purchased a plane ticket on Trip.com for my friend on the Kuala Lumpur (KUL) – Siem Reap (REP) route. Even though the payment was successfully charged to my Garanti Bank credit card and currently appears as a pending transaction, there is no reservation information, ticket details, PNR, or ...

We purchased a ticket through Trip.com for the Brussels–Warsaw flight dated December 9, 2025. On November 22, 2025, we received an email stating that our reservation had been canceled. Because of this, we had to purchase a new ticket for the same route from a different website. However, the next da...

For about a month, I have been searching for flights on Trip.com and I keep encountering the same problem. Both on the website and in the mobile app, low-priced tickets are displayed, but once I select the ticket and proceed, urgent-sounding warnings appear such as “only 4 seats left,” followed by e...

I purchased an Air Montenegro ticket through Trip.com about a week before my scheduled flight from Istanbul to Podgorica on November 6, 2025. However, shortly before my trip, Montenegro suddenly introduced a visa requirement for travelers from my country. When I contacted the consulate, they confirm...

On October 28, 2025, at 01:50 a.m., I made a payment of approximately $3,400 through Trip.com for a reservation at Olenda Premium Cappadocia Hotel – Nar branch. Shortly after completing the booking, the hotel requested photos of my ID card to confirm the check-in. After sharing them, I was threatene...

On October 24, around 9:00 p.m., I made a hotel reservation through Trip.com at the Ibis Styles Dubai Deira Hotel. However, since I was unable to contact the hotel, I decided to cancel my reservation within about an hour of booking — well within what should have been the free cancellation period. I...

For our round-trip flight to Malta (October 27–30, 2025), my spouse and I purchased two adult tickets via Trip.com, paying a total of approximately $680 (20,140 TL), including extra baggage allowance. However, when our visa applications were denied, I canceled the tickets on October 21. After the c...

I booked reservation no. 1638314661846457 through Trip.com to stay at the Morgan-Jupiter Apartments from October 3–6, 2025, for a total of €666.61. Due to a relative’s health issues, we had to cancel our flights and the entire trip. Immediately afterward, I canceled my hotel reservation on Trip.com ...

On September 28, I purchased both a flight ticket and a lounge service in Shanghai called “China Eastern Airlines 777 Lounge” through Trip.com. When I arrived at the lounge, I found out that the same service had been sold to many other people and that Trip.com actually had no affiliation whatsoever ...

For my October 12 flight from Antalya to Istanbul, I booked reservation number 1653709336983633 through Trip.com for Ajet flight VF3043. After completing the payment, I received a confirmation message from my bank showing a charge of ₺985.03. However, Trip.com claimed that the payment had not been c...

Even though I received a spending information for my Antalya-Istanbul flight ticket from my bank, Trip.com sent me a message saying the payment hadn't been processed and asked me to pay again. When I didn't make the payment, you canceled my reservation. I suspect there's a problem with your system. ...

I booked through Trip.com and had one of the hardest times I've ever had with a travel company. There was no way for me to get a refund or even a simple change when I needed help with my booking. Every time I tried to get help, I had to wait days without getting any response. I felt like the company...

On July 23, 2025, I purchased a ticket through Trip.com for Ajet flight number 32fdhs. I paid the full amount of ₺2,871.69 for my flight scheduled on August 7, but I never received a valid e-ticket or receipt. Since the flight receipt didn’t include a tax identification number, the document was not ...

On January 4, 2025, I purchased a fully refundable ticket through Trip.com for a flight operated by Turkish Airlines (THY) and SAS Airlines. Although the price displayed on the website was ₺22,665.22, my card was actually charged ₺23,698.32. I intentionally chose the most expensive fare option to ma...

On September 16, 2025, I purchased tickets through Trip.com for the Jakarta–Istanbul flights SV817 and SV261, with a total payment of ₺19,673.43. On the same day, I canceled the tickets, and I was informed that the refund process had been initiated. The payment was made using my credit card (last fo...