Trip.com

On 19 August, I booked a Renault Clio through Trip.com, provided by Budget at Podgorica Airport. The booking stated that all insurance and options were included in the price. However, when I arrived to pick up the car, I was forced to pay an additional €220 insurance fee by credit card, despite the ...

On 23.08.2025, I requested a refund of ₺8,757.34 through Trip.com after my Aeroflot flight was canceled. I expected the refund to be credited back to my bank credit card, which I used for the original payment. Both my Trip.com account and the confirmation email stated: “Your refund has been complete...

I purchased a Casablanca–Sabiha Gökçen round-trip ticket with Air Arabia through Trip.com, reservation/reference number 89266478 and PNR 1638314981018259, for a return flight on 11 September. The ticket cost me 506€ in total. When I tried to change the return date, the system demanded an additional...

I tried to change the date of my return flight on 11 September. The system is asking me to pay €420 as a “change fee,” which is almost the price of a new ticket. I have already paid for my ticket—why am I being charged an amount comparable to a full fare again? This is unfair and misleading. Please ...

On 18.08.2025, I made a hotel reservation through Trivago, booked via Trip.com, and paid a total of 39.405₺ with my bank card. My reservation number is 16383144601**. On the same day, I canceled the booking. After contacting Trip.com, I was informed on 19.08.2025 that the refund request had been fo...

On 28–29.08.2025, I booked Navalia Hotel in Izmir through Trip.com. During the reservation process, the total amount was clearly shown as 6.830,71₺. However, when the payment was processed on my credit card, I was charged 7.105,45₺. This is a difference of nearly 275₺, which was never disclosed at t...

On 22.08.2025, I booked a 2-night stay at Sheraton Grand Istanbul Atasehir through Trip.com, paying 15.833₺ (332,64€) via the “pay now” option on my credit card. However, upon arrival at the hotel, I was told that my booking had switched to a “pay at hotel” reservation. As a result, I was forced to ...

On 07.08.2025, I booked a Renault Clio rental in Bucharest, Romania through Trip.com (via Sunprice), paying a total of 9.760₺ by credit card. On the very same day, about 3 hours later, I canceled the reservation before ever collecting the car. Sunprice provided all necessary documents confirming tha...

Between August 20 and 31, I made a reservation through Trip.com for Mövenpick Hotel Istanbul Marmara Sea for two people, including breakfast and transportation. My reservation number is 25082005004. I paid a total of $1,496.88. However, when I checked into the hotel, I was informed that neither brea...

Dear Sir, I rented a car from Thrifty.com car rental company through Trip.com with the reservation number of 1638312966907488 for five days, with pick-up in San Diego, between August 5th and 10th. I paid Trip.com $247 in advance. When I arrived in San Diego, they told me they did not have the simila...

I booked a room at Lara Apart Hotel Datça through Trip.com for July 24–26, 2025 (Reservation code: 1638313676110947) and paid ₺6,537.26 by credit card. On the morning of check-in, we called the hotel at 9:00 AM to confirm our arrival and ask about check-in time. They answered and gave no indication ...

On July 22, 2025, I had a roundtrip flight booked via Trip.com (Reservation No: 1638314249081249) from Istanbul to Belgrade and Belgrade to Podgorica under the name H** M******. Due to my dual citizenship, I encountered unexpected issues at Istanbul Airport immigration and was unable to board my fli...

On July 8, 2025, I was attempting to check in for my connecting flight from Tokyo to Istanbul when I was shocked to discover that Trip.com had canceled my ticket without informing me. I was left stranded at the airport, with no prior email, message, or app notification about the cancellation. This ...

On July 16, 2025, I had a Vietnam–Istanbul flight ticket booked through Trip.com. I requested a modification to my reservation—not a cancellation. Despite this, my flight was canceled without my consent, and no verification code was sent to me before the action was processed. The original listing f...

I purchased two round-trip flight tickets on Trip.com, but my intention was not to finalize the booking—I was simply checking whether there was an installment payment option available. As I proceeded through the steps to review the payment breakdown, the system suddenly charged my card without any f...

I purchased a connecting flight ticket via Trip.com with Air Arabia on June 20, 2025, for a trip scheduled on July 9, 2025: Bangkok – Sharjah / Sharjah – Istanbul. When I bought the ticket, the layover time was around 55 minutes. However, on July 5, I received an email informing me that the time of ...

On June 20, 2025, I booked a multi-leg flight via Trip.com for July 9, flying Bangkok to Sharjah, then Sharjah to Istanbul, operated by Air Arabia. When I purchased the ticket, the layover time in Sharjah was nearly 55 minutes, which was acceptable. However, on July 5, I received an email stating t...

For my honeymoon, I made a fully prepaid early reservation on June 15, 2025, through Trip.com for a stay at Fun&Sun Naama Waves Hotel in Egypt between August 18–25. I paid in advance and received confirmation at the time of booking. However, on June 30, I received an unexpected email from Trip.com ...

I booked a round-trip flight through Trip.com, with the outbound flight operated by AJet and the return by Turkish Airlines (THY). While I received the e-ticket number and PNR for the THY leg, nothing was sent for the AJet flight. When I called Trip.com customer service, they told me that they cann...

I purchased a SunExpress flight ticket through Trip.com. The advertised price for the ticket was €70, but to my surprise, $96 was debited from my account. This is an exorbitant difference. To make matters worse, the same ticket was listed for only €76 directly on SunExpress's own website. The signif...

I purchased a flight ticket from Trip.com for Jetstar Asia on June 15, 2025, paying $540 for what I thought would be a safe and hassle-free booking. Unfortunately, shortly before my travel date, the airline ceased operations, and my flight was canceled. Although the cancellation was beyond my contro...

On June 25, 2025, I booked a room at Myblue Butik Otel Bursa via Trip.com and paid ₺3,200 in advance. Upon arrival, I was shown a dark, basement-level room that looked more like a storage area than a hotel room. I immediately informed the staff that the room was unacceptable, and they offered to mov...

I bought a Manila-Caticlan flight ticket for the Philippines from Trip.com. I noticed after I bought it that there was no check-in baggage on the ticket. I first tried to reach the airline company, Royal Air Philippines, to change the level of the ticket, but I couldn't reach them in any way, and it...

I bought a flight ticket from Manila to Caticlan in the Philippines through their site, only to realize after purchasing that the ticket didn't include checked baggage. I immediately tried to contact the airline, Royal Air Philippines, but I couldn't reach them at all. What's worse, their website d...