I am writing to report a serious issue regarding reservation number 1137-999-516 booked through Mytrip for round-trip fl...ights operated by Swiss and Australian Airlines. Not only was I unable to obtain a refund for my flight scheduled for 10:00 a.m. today, but I was also instructed to purchase an ad
I purchased round-trip airline tickets from Istanbul to Ercan Airport in Northern Cyprus through Mytrip for travel with ...AJet. I specifically chose and paid for a flexible ticket because I wanted the ability to make changes if necessary. Unfortunately, my child was involved in a traffic accident, an
On April 10, 2026, I purchased a ticket through Mytrip for a Sichuan Airlines flight on the Athens–Istanbul route. Late...r, because I realized I would not be able to travel, I requested cancellation of my ticket while fully accepting all cancellation penalties and deductions that applied to the fare
On Wednesday, January 25, 2023, I purchased a ticket through Mytrip for AnadoluJet (Turkish Airlines) flight TK7728 on t...he Sabiha Gökçen Airport (SAW) – Berlin route. My reservation number is WMHP7X, and I paid approximately $43 for the ticket. Although my flight was canceled, a very long period o
Through Mytrip, I purchased China Southern Airlines tickets for the Istanbul–Tokyo flight departing on June 4, 2026, at ...3:40 p.m., paying approximately $575 in total. However, because my wife’s passport still displayed her previous surname, airport staff informed us that we would not be allowed to
Through Mytrip, I purchased flexible round-trip airline tickets for two people on the Istanbul Airport–Bangkok route, wi...th departure on April 29 and return on May 5. I specifically chose flexible tickets because I wanted the ability to change my travel dates later by simply paying any applicable fa
Through the Mytrip website, I purchased round-trip SunExpress airline tickets for the Antalya–Dubai flight on March 1 an...d the Dubai–Antalya return flight on March 6. I paid approximately $500 by credit card for the tickets. However, due to the war-related situation, the flights were canceled by Sun
I purchased a flight ticket through Mytrip for the Tehran–Baku flight dated February 2, 2026, with order number 1116-553...-480, paying $89. The operating airline, Azerbaijan Airlines, canceled this flight. After the cancellation, I first wanted to change the ticket to a different date, but since that
On March 20, I purchased flight tickets for three people from Trabzon to Istanbul through Mytrip, paying approximately $...234 in total. Due to a change in my schedule, I wanted to cancel only my own ticket and requested a refund specifically for my portion. When I contacted Mytrip customer service, I
I purchased a flight ticket through Mytrip for my March 27, 2026 Bangkok–Istanbul flight with Air Arabia. I paid approxi...mately $406 for the ticket and also purchased an additional “flexible ticket” service through Mytrip. However, I was unable to use this flexible ticket benefit for this reservation
I purchased a flight ticket through Mytrip for a Pegasus Airlines flight. While creating my reservation (order number 11...18-158-786), the amount shown in my credit card authorization was $449. However, when I checked my Halkbank credit card statement, I saw that the charged amount was $469. This diff
I purchased a flight ticket through Mytrip.com for the route İzmir–Budapest under the order number 1116-794-160. This bo...oking included flights with Pegasus and Ajet, and the total amount I paid to Mytrip.com was ₺7,442. Due to a change in my plans, I learned about 10 days before my trip dates (which
I purchased flight tickets through Mytrip.com for a total of $233, with departure on March 1, 2026 via AJet and return o...n March 3, 2026 via Pegasus. Due to certain circumstances, I had to cancel my tickets and requested a refund. Despite contacting Mytrip.com multiple times through their call cente
I purchased a ticket through Mytrip for two passengers for the April 7, 2026 Kuala Lumpur (KUL) – Denpasar Bali (DPS) fl...ight (reservation number 1111-612-351). When I realized that I had booked the ticket in the wrong direction, I contacted customer support through the cancellation page within 24 ho
I purchased a ticket through Mytrip.com for a flight from Antalya to Bucharest, paying €220 for a flight that did not ac...tually exist. During the booking process and afterward, everything appeared normal, and the system acted as if the flight were valid and scheduled. However, when we arrived at the
I purchased a ticket through Mytrip.com for the Antalya–Bucharest route in the amount of €220, but the flight did not ac...tually exist. During and after the reservation process, everything appeared normal, and the system acted as if the flight was valid. However, when we arrived at the airport, we wer
I purchased a reservation through Mytrip for $914. Due to an error in selecting the date, I mistakenly chose Saturday, M...arch 21 instead of the following day. After realizing this, I initiated a cancellation request through their website within approximately 5 minutes. During the cancellation proces
I purchased a flight ticket via Mytrip on 30 December for Polish Airlines, with order number 1108-168-882, passenger nam...e Abiz Efe (ADT), booking reference Y2RITK, and ticket number 080 6056552759. Due to the rejection of my visa application, I initiated a refund request on 19 January. Although 8 bu
We purchased tickets through Mytrip for our flights scheduled on May 22, 2026. One of the connecting flights within this... itinerary was canceled. While part of the journey still appears to be valid, another segment has been canceled. To understand how to proceed and to find a solution, I called custo
A portion of the connecting Istanbul–Tokyo flight ticket we purchased through Mytrip with Air China has been canceled. W...e tried to contact Mytrip customer service to make arrangements regarding the segments that were not canceled. However, despite the phone ringing for 50 minutes on one occasion and
On December 19, 2025, I purchased a ticket through Mytrip for an Air Arabia flight from Sabiha Gökçen to Abu Dhabi sched...uled for January 13, 2026 at 12:10 AM. During the initial payment attempt, I received an email stating that the transaction had failed due to a bank issue, that the payment had not
In February 2025, I converted a flight ticket I had purchased through Mytrip into an open ticket, and I was given the ri...ght to use it until February 2026. However, today when I searched for an Istanbul–London flight through Skyscanner, Mytrip displayed a price of approximately $325 USD per person. W
On December 20, 2025, I purchased a flight ticket through Mytrip for the Bangkok–Chiang Mai route under order number 110...6758288. I paid $66 USD by credit card. The flight was scheduled for May 5, 2026. On December 21, 2026, I contacted Mytrip to request a date change to May 6, 2026. I received an
On November 12, 2025, at 6:35 a.m., my Wizz Air flight that I purchased under the name Sema Ö*** was postponed to 1:05 p....m. without any explanation. When I tried to complete online check-in the night before the flight, the system did not allow it, and the email I received stated that I needed to con
MyTrip is an online travel agency operated by the Etraveli Group, one of the largest flight-focused online travel companies in Europe. The platform enables users to search, compare, and book flights, hotels, and travel-related services from airlines and travel providers around the world.
Customer Support: MyTrip primarily provides support through its online Help Center, booking management portal, live chat, and customer service channels available through user accounts.
Customer Support Email: [email protected]
Customer Support Phone: +1-786-405-8511
MyTrip operates in the online travel and travel booking industry. The platform allows travelers to compare fares and book flights, accommodations, and related travel services through a digital booking platform.
User sentiment toward MyTrip is largely negative. Complaints commonly focus on refund delays, customer service responsiveness, booking issues, and difficulties resolving travel disruptions.
If you’ve experienced issues with MyTrip, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
