I made a one-night hotel reservation through Trip.com for the Novotel Zurich Airport Messe in Zurich, Switzerland. The intended check-in date was January 31, 2026, with check-out on February 1, 2026. However, I mistakenly booked the stay for January 30, 2026 check-in and January 31, 2026 check-out. I realized my mistake almost immediately and contacted Trip.com in writing within approximately one minute of completing the reservation to request a date change.
My reservation number is 1638317871811053, and I paid the full amount for the one-night stay. My request was simply to shift the reservation by one day; I did not ask for a cancellation or a refund. Despite this, about 40 hours later, I was informed that my request had been denied without any reasonable explanation.
I am extremely dissatisfied with Trip.com due to the delayed response and the rejection of such a simple and good-faith date change request. I urgently request that my reservation dates be corrected to January 31, 2026 check-in and February 1, 2026 check-out. Otherwise, I will exercise all of my legal rights and file complaints with the appropriate authorities.
I accidentally purchased a flight ticket for June 8, 2025, through their website, when I actually intended to fly on July 8th. Immediately after the purchase, I contacted Trip.com to request a cancellation and a date change. However, my cancellation request was denied, and they have offered absolute...
I accidentally made a 2-room, 4-night reservation for the wrong dates through Trip.com. When I tried to correct the dates the same day, Trip.com wouldn’t allow it. I even offered to pay for one night and do an early checkout, but they claimed the hotel didn’t approve – though the hotel confirmed the...
I booked a hotel through Trip.com but accidentally selected the wrong date—just one day later than intended. As soon as I realized the mistake, I canc...
I booked reservation no. 1638314661846457 through Trip.com to stay at the Morgan-Jupiter Apartments from October 3–6, 2025, for a total of €666.61. Due to a relative’s health issues, we had to cancel our flights and the entire trip. Immediately afterward, I canceled my hotel reservation on Trip.com ...
I made reservation number 1638316451979302 on Trip.com for December 26–January 1, relying on your platform’s “Best Price Guarantee” campaign. I paid approximately $940 for the booking. However, I later discovered that the same dates and the same room option were being sold on other sites for around ...
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