5
Resolved
Snapchat SS06 Error
September 1 10:43 AM11
I use Snapchat on my iPhone 12 Pro Max and, for no clear reason, my device ...has been banned. I am now completely unable to open an account or log into
Snapchat
Snapchat
Complaints
288 complaints
1
Snapchat Device Blocked on Used iPhone 15 Plus
August 28 3:53 PM77
I am writing regarding an issue where my device has been completely blocked from using Snapchat. When I try to log in, I... receive a message on the screen stating that this device is blocked from using Snapchat. I recently purchased a used iPhone 15 Plus on 27-08-2026, and I discovered this problem wh
Snapchat Subscription Charged Without Consent And Needs Cancellation
August 25 10:47 PM22
Today I noticed that 699 was taken from my account for a Snapchat subscription. I did not intend for this payment to be ...taken and I do not know how to manage or cancel the subscription in the app or on the platform. I have not been able to contact support yet and I am not sure how to stop this kind
1
Snapchat İs Not Letting Me Change To My Correct Birthday
August 15 4:25 PM14
I am writing regarding an issue I experienced today with my Snapchat account related to my date of birth settings. While... trying to update my birthday, I accidentally entered the wrong date. When I immediately tried to correct it and change it back to my actual date of birth, the app displayed an err
1
Snapchat Friend Requests Keep Disappearing on My iPhone
July 27 12:59 AM36
I use Snapchat on my iPhone 14 Pro and for about a month I have been experiencing a serious problem with friend requests.... When someone adds me or I add them, we do not become friends and almost all of my pending friend requests disappear on their own. In total, around 50 friend requests have vanishe
Snapchat, Can't Complete Verify Device As Phone Number No Longer In Use
July 15 8:51 PM22
I have been logged out of my Snapchat account and have been unable to regain access since yesterday because the verifica...tion code keeps being sent to my old phone number, which I can no longer use. When I try to log in, the app allows me to reset my password, but after that it always returns to the
Age Restriction On My Snapchat Account
July 3 6:24 AM38
I am writing to report an issue with the age restriction on my Snapchat account caused by a mistaken date of birth chang...e. I recently changed my birth year once because I thought this information was publicly visible to everyone, and later realized I was mistaken. As a result, my account now shows m
Snapchat Removed Directed Mode for Media Videos After Update
June 26 9:22 PM25
I have been using Snapchat on my iPhone 11 Pro for a long time and always relied on the directed mode feature for my med...ia uploads. After updating Snapchat, the directed mode option disappeared for my media videos, and I can no longer use my media videos as streaks the way I used to. This change has
Snapchat Locked My Account and Won’t Recognize My Number
June 22 10:49 PM13
I have been unable to access my Snapchat account for 8 days because my account is locked and the system is not accepting... my phone number. When I try to log in, my number is not accepted, so I cannot verify my account or recover access in any way. I am requesting that my Snapchat account be reviewed
Snapchat SS06 Error Prevents Login and Blocks New Account Setup
June 22 3:28 PM13
My Snapchat accounts were suddenly closed without any rule violations on my part, and I am currently unable to log into ...any of them. I did not have a large follower count, and there was nothing about my activity that should have prompted a report against me. Despite this, my accounts closed on their
Snapchat Signs You Out While Editing Your Email Then Bans Your Account
June 21 8:54 PM10
My Snapchat account under the username ahmet34istz was suddenly closed today with no reason given. I had been using my a...ccount normally since the morning, and while I was updating my saved Hotmail address, the app abruptly signed me out. When I tried to log back in, I received a notice stating that
Snapchat Says "Device Banned" With SS06 Error
June 21 12:58 AM40
I have been unable to log into my Snapchat account for approximately three months. Every time I try to access the app, I... receive the message "SS06 error, your device has been banned," and I am completely locked out of my account. I believe this situation stems from someone else having accessed my ac
Snapchat "User Not Found" Error When Adding Someone You Know
June 20 8:26 PM12
My girlfriend and I are having trouble adding each other on Snapchat. Every time I try to add her using her username, th...e app keeps returning the error "Sorry, [username] could not be found." There are no issues with my phone or internet connection, and everything else in the app works fine. The pro
Snapchat Password Error Prevents Permanent Account Deletion
June 19 4:41 AM11
I am using Snapchat on an iPhone and since today I have been unable to delete my account, because the system keeps sayin...g my password is wrong even though I am entering it correctly. My Snapchat username is “Iainedds” and I have not recently changed my password, email, or phone number on this accoun
How to Permanently Delete an Old Snapchat Account You Can't Log Into Anymore
June 18 7:11 PM11
I have an old Snapchat account that I opened many years ago and have not logged into for approximately five years. Becau...se I have forgotten the password, I can no longer access the account — however, my profile is still visible and shows as deactivated. I want this account, along with its username,
Snapchat Password Changed by Someone Else and Phone Number Redirects to a Different Account
June 17 1:22 AM13
I am unable to log into my Snapchat account under the username Sevval_gofmi, and I believe my account has been stolen. I... deleted the app on January 16, 2026, and when I reinstalled it today and tried to access my account, I received a message saying my password was incorrect. When I tried using my r
Snapchat Account Blocked With SS06 Error
June 16 9:44 PM17
About a week ago my Snapchat account was blocked with the SS06 error. Shortly before this block I was adding many people... to my friends, but I did not violate any rules intentionally and I was using only the official Snapchat application. Since the SS06 error appeared, I have completely lost access t
Snapchat Device Ban Won't Lift Despite Multiple Complaints
June 16 2:19 AM9
On January 9, 2026, my device was permanently banned on Snapchat, and since that day I have been unable to log into my a...ccount from my own phone. Nearly six months have passed and the device ban has still not been lifted. I previously filed a complaint about this through Şikayetvar as well, but no r
5
Resolved
June 15 6:50 PM10
Levent removed this complaint from publication
1
Snapchat Disabled My 4-Year-Old Account With No Warning and Won't Tell Me Why
June 14 10:13 PM13
My Snapchat account, which I had been actively using for about four years, was suddenly disabled with absolutely no expl...anation. It has now been locked for two years. Every time I try to log in, I see a message saying my account has been temporarily disabled — but there is no option, field, or form
Snapchat SS06 Device Ban Is Blocking Access on My iPhone 15
June 14 8:32 AM45
I am writing regarding an issue I am experiencing with my Snapchat account on my iPhone 15, where I am receiving a “temp...orarily banned – SS06” device restriction. Because of this ban, I am unable to log in to my existing account or create a new account on this device, which means I cannot use Snapch
Locked Out of Snapchat Account After Losing Access to Registered Email
June 14 7:16 AM11
I am writing because I am extremely upset and urgently need help with my Snapchat account. I am completely locked out of... my account because the registered email address was deleted and I never linked a phone number, so I can no longer reset my password or log in in any way. I may also have used the
Snapchat Camera Quality Drops With Filters on iPhone 15 Pro
June 12 9:12 PM14
I use Snapchat on my iPhone 15 Pro and have been dealing with an unresolved image quality issue for about five months. B...oth the front and rear cameras produce noticeably degraded images, especially when I use lenses and filters. What should be sharp, high-quality shots end up looking distorted and b
Snapchat Won't Let Me Delete My Account
June 9 11:13 AM15
When I try to permanently delete my Snapchat account from within the app on my Galaxy S25, I get a message with no addit...ional explanation telling me to try again after 72 hours. I've only attempted to delete my account once, and because of this prompt I haven't been able to complete the process. I h
Q&A: Explore Popular Queries
Check out the solutions and tips on this topic.
Frequently Asked Questions
Open the Snapchat app on your iOS or Android smartphone, then touch on the Bitmoji symbol in the top left corner to send a message. After that, select Support by tapping the gear icon in the top right corner and scrolling down to the More Information area. Hit the orange Contact Us icon from there.
Brand Overview: Snapchat
Snapchat is a globally recognized multimedia instant messaging application and social media platform. It is owned and operated by the technology company Snap Inc. The platform was founded in 2011 by Evan Spiegel, Bobby Murphy, and Reggie Brown.
Contact Info
Snapchat does not offer a publicly available customer support phone number. The company primarily handles user inquiries and technical issues through its in-app reporting tools and official support website. While users can attempt to reach out via email at [email protected], the platform heavily relies on automated systems, and direct human assistance is often limited.
Industry and Operations
Operating in the social media and consumer technology industry, Snapchat is famous for pioneering ephemeral messaging, where pictures and messages are typically available for a short time before becoming inaccessible. The brand focuses on visual communication, augmented reality, and mobile-first content creation.
- Ephemeral Messaging: Users can send disappearing photos, videos, and texts known as Snaps.
- Augmented Reality (AR): The platform offers a vast library of interactive camera lenses and filters.
- Stories and Spotlight: Features that allow users to share 24-hour content with friends or post short-form viral videos to a public audience.
- Snap Map: A location-sharing feature enabling users to share their real-time location with chosen friends.
- Snapchat+: A premium monthly subscription service offering exclusive, experimental, and pre-release app features.
User Sentiment
While the platform maintains a massive global user base, a significant portion of user sentiment across review and complaint platforms leans negative, primarily due to customer service limitations and account management issues. Users frequently express deep frustration over the inability to reach a live support agent when critical issues arise.
- Account Lockouts and Bans: A large volume of complaints comes from users whose accounts are suddenly locked, banned, or deleted without a clear explanation or a transparent appeals process.
- Hacked or Compromised Accounts: Users frequently report severe difficulties in recovering accounts that have been taken over by hackers, citing unresponsive or entirely automated support loops.
- Inadequate Customer Support: The lack of a direct phone line and reliance on automated email replies is a persistent source of dissatisfaction for users trying to resolve urgent issues.
- App Glitches and Bugs: Complaints often mention technical performance issues, such as the app crashing, camera freezing, or notifications failing to deliver after software updates.
- Billing and Subscription Issues: Users have reported unexpected auto-renewal charges and difficulties navigating the cancellation process for Snapchat+.
Share Your Experience
If you have experienced issues with Snapchat, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard and help others navigating similar challenges.