I booked flights via Lastminute.com for myself and my daughter, but due to a very serious and unexpected medical situation my daughter was unable to travel. She was taken into hospital with a cancerous tumour and had to undergo a 3.5‑hour operation, which meant she was medically unfit to fly. I ther...
I requested a refund from last-minute.com more than two months ago, and they still provide me run-around. Every time I phone them, I receive the same pointless justification. They seem not even paying attention to what I am saying. Just robotic, boilerplate answers from customer service—no attempt t...
I booked a flight to Oman through Lastminute.com and even purchased insurance to ensure I could cancel if needed. However, when I canceled my ticket, I never received my full refund. I paid €1500, but they only refunded €229—where is the rest of my money? To make things worse, customer support is c...
I booked a round-trip ticket from Cologne to Istanbul for August 17 through Lastminute.com and paid extra for a 20kg checked bag. However, at check-in, I was told that my cabin bag was not included, and they demanded an additional €50 for it! Why wasn’t this clearly stated during booking? I paid fo...