I purchased a hotel accommodation through Trip.com, and my reservation was created under the number 1638315523090173. While the reservation and payment were completed within a few minutes online, I quickly noticed that the same speed and care were not shown when it came to issuing an invoice.
I requested an invoice for this expense almost a month ago. Despite my repeated reminders and explicitly stating that I needed an invoice, nothing has been sent to me. It is extremely concerning—both legally and from a customer satisfaction standpoint—to encounter a company that fails to issue and deliver an invoice to its customer. I have also reported this situation to CİMER due to the possibility of tax-related irregularities.
I expect Trip.com to promptly issue the invoice for the hotel accommodation service I purchased and send it to me by email. I request that this matter be resolved as soon as possible, in full compliance with legal requirements and with transparency.
I canceled my hotel reservation on Hotels.com a long time ago, but I still haven’t received my refund. What’s even more frustrating is the complete lack of customer service. There’s no phone number to call, no live chat, and no proper way to follow up. I never received a confirmation email regarding...
I made a hotel reservation through Hotels.com, but I have been unable to obtain an invoice for my booking. I contacted their support line, but no one answered. I tried reaching out via live chat, where I was told they could only provide a receipt, not an invoice. Despite explaining that I specifical...
On 18.08.2025, I made a hotel reservation through Trivago, booked via Trip.com, and paid a total of 39.405₺ with my bank card. My reservation number is 16383144601**. On the same day, I canceled the booking. After contacting Trip.com, I was informed on 19.08.2025 that the refund request had been fo...
I made a hotel reservation through Hotels.com, but I have been unable to obtain an invoice for my booking. I contacted their support line, but no one answered. I tried reaching out via live chat, where I was told they could only provide a receipt, not an invoice. Despite explaining that I specifical...
I purchased an international flight ticket from Trip.com for ₺16,000, and I’m shocked that they refuse to issue an official invoice. All I received was a basic receipt, which isn’t a legally valid document. Because of this, I can’t deduct the cost from taxes or use it for any official reimbursement ...
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