I purchased a ticket through Trip.com because I trusted their “24-hour free cancellation guarantee.” However, the baggage fee they required me to purchase is not being refunded. There was no notice stating that the baggage purchase was non-refundable when I added it. In the attached explanation, they claim the baggage cannot be canceled because it was “used,” but I did not use it — my flight was scheduled for April 2.
I urgently request a refund of the deducted baggage fee. They sell tickets without baggage, force customers to purchase baggage, and then refuse to refund it.
I purchased extra baggage for my upcoming flight through Trip.com, and the payment was immediately charged to my credit card. However, almost a full d...
I accidentally purchased a flight ticket for June 8, 2025, through their website, when I actually intended to fly on July 8th. Immediately after the purchase, I contacted Trip.com to request a cancellation and a date change. However, my cancellation request was denied, and they have offered absolute...
I booked a flight through Trip.com, and the ticket was canceled. They claimed the refund was processed, and I received a notification from my bank stating the same. However, shortly afterward, the refunded amount was pulled back from my account without explanation. This cycle has repeated several ti...
I purchased a ticket through the Trip.com app and later changed the date of my flight. During the final step of the process, the system canceled the original ticket while charging me, yet the 10 kg extra baggage I had paid for was not carried over to my rescheduled ticket. This has caused significan...
I purchased a flight ticket from Trip.com, paying extra for 20kg checked baggage plus a cabin bag. However, after receiving my ticket, it showed only cabin baggage included. When I contacted the airline, they confirmed that my ticket does not include checked baggage, even though I paid for it throug...
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