I purchased a ticket through Trip.com because I trusted their “24-hour free cancellation guarantee.” However, the baggage fee they required me to purchase is not being refunded. There was no notice stating that the baggage purchase was non-refundable when I added it. In the attached explanation, they claim the baggage cannot be canceled because it was “used,” but I did not use it — my flight was scheduled for April 2.
I urgently request a refund of the deducted baggage fee. They sell tickets without baggage, force customers to purchase baggage, and then refuse to refund it.
I purchased extra baggage for my upcoming flight through Trip.com, and the payment was immediately charged to my credit card. However, almost a full d...
I accidentally purchased a flight ticket for June 8, 2025, through their website, when I actually intended to fly on July 8th. Immediately after the purchase, I contacted Trip.com to request a cancellation and a date change. However, my cancellation request was denied, and they have offered absolute...
I booked a flight through Trip.com, and the ticket was canceled. They claimed the refund was processed, and I received a notification from my bank stating the same. However, shortly afterward, the refunded amount was pulled back from my account without explanation. This cycle has repeated several ti...
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