On December 25, 2025, I made a hotel reservation through Trip.com for a stay at the Istanbul Hilton Kozyatağı Hotel from December 26 to December 28, 2025, in the amount of $265. At the time of booking, I specifically requested a corporate invoice to be issued in my company’s name. My reservation and confirmation numbers in the Trip.com system are 1638317313574119 (reservation number) and 3391489102 (confirmation number).
When we checked into the hotel, I informed the front desk that the invoice had not been sent to my email address and requested a copy. However, since the reservation was made through Trip.com, the hotel stated that they could not issue the invoice and that I would need to contact Trip.com directly. I then attempted multiple times to reach Trip.com’s live customer service, but I was only able to interact with an automated system and could not reach a live representative. The call center appears to be nonfunctional, and I have been unable to find any responsible contact person.
Through the app, I only receive an e-receipt; however, due to my legal and accounting obligations, I urgently require an official corporate invoice issued in my company’s name. I request that Trip.com immediately issue and send my corporate invoice by email for my stay at the Hilton Kozyatağı Hotel.
On 22.08.2025, I booked a 2-night stay at Sheraton Grand Istanbul Atasehir through Trip.com, paying 15.833₺ (332,64€) via the “pay now” option on my credit card. However, upon arrival at the hotel, I was told that my booking had switched to a “pay at hotel” reservation. As a result, I was forced to ...
On December 9, 2025, I made a reservation through Trip.com for a stay at the Hampton by Hilton in Samsun, with check-in on December 18 and check-out on December 19, 2025. I paid a total of $132 by credit card. On December 11, 2025, I contacted Trip.com customer service and canceled my reservation. ...
On 18.08.2025, I made a hotel reservation through Trivago, booked via Trip.com, and paid a total of 39.405₺ with my bank card. My reservation number is 16383144601**. On the same day, I canceled the booking. After contacting Trip.com, I was informed on 19.08.2025 that the refund request had been fo...
I purchased a hotel accommodation through Trip.com, and my reservation was created under the number 1638315523090173. While the reservation and payment were completed within a few minutes online, I quickly noticed that the same speed and care were not shown when it came to issuing an invoice. I req...
On 23.08.2025, I requested a refund of ₺8,757.34 through Trip.com after my Aeroflot flight was canceled. I expected the refund to be credited back to my bank credit card, which I used for the original payment. Both my Trip.com account and the confirmation email stated: “Your refund has been complete...
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