Temu

I am a Temu customer in the United States, and today I tried to pay for the items in my cart using a prepaid gift card. When I entered the card information on the payment screen, Temu required a ZIP code, but my prepaid gift card does not have any ZIP code associated with it. Because there is no ZIP...

I placed an order with Temu that included some electronic items, which I never received, even though I paid for them and they were intended as Christmas gifts. I reported the missing items before the deadline shown in the app, which was 5 December, but when I recently checked online, it now says tha...

I placed an order on the Temu website on 4/14/26 for an item described as “cat cup earrings sunset shade,” with a total charge of $91.11 to my card ending in 0329. About an hour after placing the order, I decided I no longer wanted it and immediately started trying to contact temu to request a refun...

Today at around 12:15 pm I received an email from Temu to my address “pott.sa***[email protected]” stating that an order is on its way. I have never created a Temu account and I have never placed any order with Temu using this or any other email address. I am concerned that my email address may have be...

I purchased a CRELANDER 10.1-inch tablet (including a mouse, protective case, and stylus, GMS-enabled, 12GB RAM, 512GB/128GB storage, and Type-C port) from Temu under order number PO-147-13667340270714009. On the same day I received the product, I discovered that the tablet was defective—the screen ...

On 3 March 2026, I placed an order through the Temu app in Saudi Arabia with the order number PO-174-15682321316471215. The order included a phone case for Xiaomi Redmi Note 14 Pro Plus + 5G / Xiaomi POCO X7 5G, a cute earphone case cover for Huawei Freebuds SE2/SE3, a single bath towel (69.85 cm by...

Temu makes fake promises and provides misleading updates, along with very poor customer support. As shown in the attached evidence, they kept replying with different promises and updates, repeatedly confirming that my order (No: PO-209-06958272860792972, Package: BG-26031595Z6MEKTN6) would be delive...

I am a frequent Temu customer and I am writing because 4 of my recent packages are missing even though they are shown as delivered. The delivery photos in the tracking do not belong to my address, and I personally walked along 3 different streets to look for the packages but could not find them. My ...

I have been a Temu customer using the email address spiege**@sbcglobal.net, and I am writing because I no longer have any confidence in Temu’s customer service. My primary issue is not a single order or transaction, but the consistent incompetence and complete lack of communication from your custome...

On 25 March 2026, I placed an order for wigs and closures on Temu and was given a Moniepoint account number to make payment. I transferred a total of ₦45,535 from my Opay account to the Moniepoint account details provided by Temu for this order. After making the payment, I later received a notificat...

I placed several orders on Temu that I later canceled, and I was supposed to receive a total refund of 379.32. The refunds were promised to be returned between March 22 and April 14, either to my credit card or via direct deposit to my account. Despite this time frame having passed, none of the 379....

I am writing to report unauthorized items that were charged and delivered to me through Temu, and to request a full refund and return of these products. Around March 18 or 19, I noticed an order on my Temu account for six lights, one oven mat, and one one-tier shelf that I never authorized or approv...

I have been experiencing a payment problem with my Temu credit balance since yesterday. I currently have a Temu credit balance of 13, and I am trying to place an order that costs 11. The app shows that the credit balance is added to the payment, but when I try to complete the purchase, it gives an e...

I placed an order on Temu last week, with delivery on March 10, under order number BG2603048A7GJYG7WC-CG01 and reference CAN93. I ordered a pair of long striped pants in size 5X, which were supposed to be black, but I received navy blue and white striped pants instead. This is not the color I select...

I placed multiple orders with Temu starting on February 27, 2026, totaling over $600, all paid by debit card. These orders included more than 30 items such as 2 pairs of tennis shoes, 3 women’s outfits, a TV (order number 211-00084923479672148), and various other products. All items were supposed to...

On February 3, 2026, I placed an order on Temu and paid via PayPal in two separate charges of $27.46 and $25.45. These payments were for orders numbered PO-211-0456 and PO-211-04561. Despite the payments going through, I never received the products associated with these orders. When I noticed that m...

I ordered two Kochler electric food warmers from a local warehouse through Temu. However, on February 20, my order was delivered with only one item, and the second product was never shipped. On the same day, I submitted a refund request through the app for the missing item, but the system automatica...

I placed an order with Temu on 06/02/2026 (Order no: #PO-184-10043569011832118) from George, Western Cape, South Africa. In the app I was shown free gifts and was instructed to buy items for about R450 in order to receive the free gifts and the products I purchased for around R480. I followed these ...

I ordered a phone case through Temu, but the product did not meet my expectations, so I wanted to start the return process. According to the instructions in the app, the return must be made through DHL. I currently have the following information: return code CPR-203-3347-112515787, order number PO-2...

I am experiencing a problem with the DHL tracking numbers for the orders I placed on Temu on February 24, 2026. Temu provides a tracking code that includes letters and many numbers, but the DHL website requires a 12-digit tracking number consisting only of numbers. Because of this, I cannot use the ...

About three months ago, I ordered 8 LED chandelier lights through the Temu app. However, only 5 of the chandeliers were delivered, and 3 items that were part of the set were never shipped. I contacted Temu support multiple times regarding the missing items. Each time I was told “there is a shipping ...

I am experiencing a refund issue with a shoe order I placed on Temu. I placed the order on October 25, but the product was later removed from the marketplace, and my order was canceled as a result. Despite the cancellation, no refund has been issued to me. My order number is PO-203-1359612870591380...