Temu Fails to Prevent Suspicious Account Deduction

On December 12, an amount of R1,200 was deducted from my FNB account under the name Temu, even though I did not make any purchase or authorize any transaction with Temu on that day. I noticed the deduction on the same date and immediately became concerned because it was clearly an unauthorized transaction.

I first tried to find a Temu contact number on Google, but the number I found did not work and I was unable to reach anyone. After that, I went to my bank, FNB, to report the matter as possible fraud. At the bank, they canceled my card and transferred me to the department that handles fraud cases. I explained the situation to them, and they advised me to contact Temu directly and request a refund. They also informed me that if Temu does not refund the money, they will escalate the matter further.

I request that Temu urgently investigate this unauthorized deduction of R1,200 from my FNB account and issue a full refund. I also ask for clear feedback regarding the outcome of your investigation, as I did not make this purchase and do not want to be held responsible for any fraudulent activity linked to my account.