On December 12, an amount of R1,200 was deducted from my FNB account under the name Temu, even though I did not make any purchase or authorize any transaction with Temu on that day. I noticed the deduction on the same date and immediately became concerned because it was clearly an unauthorized transaction.
I first tried to find a Temu contact number on Google, but the number I found did not work and I was unable to reach anyone. After that, I went to my bank, FNB, to report the matter as possible fraud. At the bank, they canceled my card and transferred me to the department that handles fraud cases. I explained the situation to them, and they advised me to contact Temu directly and request a refund. They also informed me that if Temu does not refund the money, they will escalate the matter further.
I request that Temu urgently investigate this unauthorized deduction of R1,200 from my FNB account and issue a full refund. I also ask for clear feedback regarding the outcome of your investigation, as I did not make this purchase and do not want to be held responsible for any fraudulent activity linked to my account.
I am writing regarding my unresolved refund issue with Temu under authority code 804017. I had three separate amounts that were supposed to be refunded to my debit card: R1040, R50, and R70. Temu informed me that these refunds would be reflected between 29 December and 12 January, but to date, nothi...
On July 27, I canceled my purchase from Temu on the same day. My order number is PO-203-16986943706234076. I have been waiting for the refund of ₺633.68 to my credit card. Temu sent me a message saying the refund was reported to the bank, but when I spoke with my bank, I was told that no such notifi...
Temu did not issue a refund. I canceled my order immediately, and Temu sent me a document claiming the refund had been processed, but it never appeare...
I am very frustrated with the experience I’ve had using the Temu app. Without my approval, the app automatically placed an order for an item that was sitting in my shopping cart. I immediately canceled the order and was informed that a full refund would be processed. However, it’s now been over two ...
I am a Temu customer in Johannesburg, South Africa, and I am extremely frustrated about two refunds that I have still not received and the poor communication around them. On 28 November 2025 I cancelled two orders with the following order numbers: PO-184-19709895550073206-D01 and PO-184-197099813766...
Comments