I placed an order through a Temu advertisement on 1 December 2025 for five items: a French fry cutter, a portable speaker, an iPhone 13 hand drill, and a fridge cloth, along with one more item. I paid by bank card and a total amount of R557.00 was deducted from my account. However, I did not receive...
I ordered several products from TEMU on 21 November 2025, and they were shipped with iMile. The tracking number of my parcel is 6112125956849, and the delivery address is Via Rocca Cencia 5*, 00132 Roma, Italy. The courier came to this address, but at that time I was in my home country, Bangladesh, ...
I am submitting a formal complaint regarding the mishandling of my return and the disappearance of multiple items I handed over to your warehouse. Customer support and senior specialists have repeatedly failed to investigate or resolve this matter. I returned 16 items in total according to your poli...
On 3 November I ordered a bicycle from Temu, which was delivered on 6 November. Because I was traveling, the order was delivered to a Paketshop, but it was later returned and sent back to the seller on 18 November. Since then, Temu has refused to refund my money. Temu keeps insisting that the produc...
I purchased a total of two products from Temu. Each product cost ₺809, and with the installment payment, I paid a total of ₺1,618. However, when my package was delivered, only one product was sent to me—the other was missing from the package. I submitted all the evidence to Temu, including my tracki...
I ordered items from Temu on October 24 under order number PO-147-13923492442233648, and a few minutes later I canceled the order on October 25, before the items were shipped, so I did not need to return anything. I requested a refund from Temu, and they provided a refund proof with a receive range ...
Temu uses an AI-powered model to make products appear high quality, but the actual items received are nowhere near that standard. After I received my order, they told me the product had been discontinued, so I couldn’t even leave a review. If that’s the case, why did they sell it to me in the first ...
I experienced a serious issue with the Hattrick game on the Temu app. Previously, when I played the same game, I earned a reward by inviting 2 new and 28 existing users. About three days ago, I played again and this time invited 4 new and 21 existing users, yet there was no progress, and I did not r...
I received a promotion from Temu offering 3 items of my choice if I spent an additional R260. I completed the purchase, but I never received the 3 selected items. This feels like a scam! I chose a set of 2 copper bottles, an XL dog bed, and a jacket, but I didn’t receive a single one of them.
On October 5, I placed an order on Temu with order number PO-203-07104172119671798, where I was prompted to select a lace-detailed jumpsuit for women and a fleece blanket as gifts, and I completed my order. However, after checking my card transactions, I noticed that ₺1,034.80 had been withdrawn wit...
I returned the product from my Temu order number PO-203-16338167281270009 within the legal return period because it was too short. The total amount of the item is ₺433.11. It has been about 20 days since I initiated the return, but the refund has not been credited to my original payment method, whic...
On September 29, 2025, I placed an order worth ₺2,145 through Temu. Between October 1–6, the credit amount was loaded into my account, but now my credit balance no longer appears. The phone number linked to my order is 05419294***. I completed my payment smoothly with a credit card. Since I could no...
On July 23, 2025, I placed an order through Temu with the number PO-203-19469739281270318. Although I canceled the order, the amount of ₺1,874.54 was still charged to my card (QNB Enpara). I was informed by Temu that the refund would be processed within 5–14 days. However, despite this period having...
I am experiencing a serious problem with the free products and promotions offered on the Temu app and website. When I try to claim the products shown as free, I am constantly asked to complete different steps and processes. Each time I finish a step, a new condition or additional requirement appears...
In the Hat Trick game on the Temu app, I followed the rules by sending invitations through WhatsApp and invited a total of 12 people. Those I invited downloaded the game, registered, and I even invited a new user as required. Despite this, I did not receive the promised reward. I have been experienc...
"[email protected] is my email address linked to this Temu account"
Temu claims it will give 6 free products, but it constantly pushes me to invite others and get them to sign up. Just when I think I’m about to receive...
On August 31, 2025, I placed an order for clothing and artificial nail products through Temu. Immediately after the order, I initiated a return process. However, even after 21 days, my refund of ₺902 has not been issued. I have contacted Temu customer service multiple times, and each time I received...
I made a purchase from Temu and paid with my credit card. Nevertheless, upon reviewing my bank app, I observed that the amount charged was not the same. I inquired with the bank and they explained that the discrepancy was a result of currency exchange, as the transaction was conducted in USD. Prices...
On September 5, 2025, I ordered a DSO152 oscilloscope from Temu. The product description on the website was confusing and misleading, using information scrolling to create the impression that certain features, which did not belong to this model, were part of it. As a result, I was misled into buying...
On July 8, 2025, I bought a motorcycle bag with the order number PO-203-12365273720951928 via the Temu application. I canceled the order on the same day but the fee was withdrawn from my card. After the cancellation, I was asked if I wanted the refund to be made as a credit balance or to the card, s...
On July 27, I canceled my purchase from Temu on the same day. My order number is PO-203-16986943706234076. I have been waiting for the refund of ₺633.68 to my credit card. Temu sent me a message saying the refund was reported to the bank, but when I spoke with my bank, I was told that no such notifi...
I placed an order for ₺1,354 on July 11th through the Temu website. I immediately canceled it. They told me the money had been refunded, but I called the bank and they told me I hadn't received the refund. I want this issue resolved and I want my money back.
I canceled my order from Temu on April 18, 2025, because I changed my mind. They claimed to have refunded the amount that same day, but the money still hasn’t returned to my account. I never received the product, and there was no shipment either. In previous purchases from Temu, I received the produ...
On July 20, 2025, I placed an order and immediately canceled it right after. Despite the prompt cancellation, I have yet to receive a refund to my account. It’s been several days, and there’s still no sign of my money being returned. What’s worse, the refund request screen has now been removed en...