I placed an order with Temu that included some electronic items, which I never received, even though I paid for them and... they were intended as Christmas gifts. I reported the missing items before the deadline shown in the app, which was 5 December, but when I recently checked online, it now says tha
I placed an order on the Temu website on 4/14/26 for an item described as “cat cup earrings sunset shade,” with a total ...charge of $91.11 to my card ending in 0329. About an hour after placing the order, I decided I no longer wanted it and immediately started trying to contact temu to request a refun
Today at around 12:15 pm I received an email from Temu to my address “pott.sa***[email protected]” stating that an order is... on its way. I have never created a Temu account and I have never placed any order with Temu using this or any other email address. I am concerned that my email address may have be
I purchased a CRELANDER 10.1-inch tablet (including a mouse, protective case, and stylus, GMS-enabled, 12GB RAM, 512GB/1...28GB storage, and Type-C port) from Temu under order number PO-147-13667340270714009. On the same day I received the product, I discovered that the tablet was defective—the screen
On 3 March 2026, I placed an order through the Temu app in Saudi Arabia with the order number PO-174-15682321316471215. ...The order included a phone case for Xiaomi Redmi Note 14 Pro Plus + 5G / Xiaomi POCO X7 5G, a cute earphone case cover for Huawei Freebuds SE2/SE3, a single bath towel (69.85 cm by
Temu makes fake promises and provides misleading updates, along with very poor customer support. As shown in the attache...d evidence, they kept replying with different promises and updates, repeatedly confirming that my order (No: PO-209-06958272860792972, Package: BG-26031595Z6MEKTN6) would be delive
I am a frequent Temu customer and I am writing because 4 of my recent packages are missing even though they are shown as... delivered. The delivery photos in the tracking do not belong to my address, and I personally walked along 3 different streets to look for the packages but could not find them. My
I have been a Temu customer using the email address spiege**@sbcglobal.net, and I am writing because I no longer have an...y confidence in Temu’s customer service. My primary issue is not a single order or transaction, but the consistent incompetence and complete lack of communication from your custome
On 25 March 2026, I placed an order for wigs and closures on Temu and was given a Moniepoint account number to make paym...ent. I transferred a total of ₦45,535 from my Opay account to the Moniepoint account details provided by Temu for this order. After making the payment, I later received a notificat
I placed several orders on Temu that I later canceled, and I was supposed to receive a total refund of 379.32. The refun...ds were promised to be returned between March 22 and April 14, either to my credit card or via direct deposit to my account. Despite this time frame having passed, none of the 379.
I am writing to report unauthorized items that were charged and delivered to me through Temu, and to request a full refu...nd and return of these products. Around March 18 or 19, I noticed an order on my Temu account for six lights, one oven mat, and one one-tier shelf that I never authorized or approv
I have been experiencing a payment problem with my Temu credit balance since yesterday. I currently have a Temu credit b...alance of 13, and I am trying to place an order that costs 11. The app shows that the credit balance is added to the payment, but when I try to complete the purchase, it gives an e
I placed an order on Temu last week, with delivery on March 10, under order number BG2603048A7GJYG7WC-CG01 and reference... CAN93. I ordered a pair of long striped pants in size 5X, which were supposed to be black, but I received navy blue and white striped pants instead. This is not the color I select
I placed multiple orders with Temu starting on February 27, 2026, totaling over $600, all paid by debit card. These orde...rs included more than 30 items such as 2 pairs of tennis shoes, 3 women’s outfits, a TV (order number 211-00084923479672148), and various other products. All items were supposed to
On February 3, 2026, I placed an order on Temu and paid via PayPal in two separate charges of $27.46 and $25.45. These p...ayments were for orders numbered PO-211-0456 and PO-211-04561. Despite the payments going through, I never received the products associated with these orders. When I noticed that m
I placed an order with Temu on 06/02/2026 (Order no: #PO-184-10043569011832118) from George, Western Cape, South Africa.... In the app I was shown free gifts and was instructed to buy items for about R450 in order to receive the free gifts and the products I purchased for around R480. I followed these
"Thank you so much. You tried your very best to help."
On December 12, an amount of R1,200 was deducted from my FNB account under ...the name Temu, even though I did not make any purchase or authorize any tra
In October 2025, I ordered a CL-3666 Heat Massage Belt from the Temu websit...e, and the product was delivered to my address in early October. I used the
"Please note that I am satisfied and deeply appreciate the outcome. Thank you once again, and I am deeply sorry for any inconvenience caused due to my negligence and error."
I placed an order on Temu in October 2025 from South Africa, which included two bodysuits, a girl’s dress, and a few oth...er items that I no longer remember in detail. The total value of the order was around R1200. The tracking in the app only ever showed that the parcel was dispatched from the harbou
On January 7, I purchased an accessory package for the Dreame X40 Ultra vacuum cleaner through Temu. According to the pr...oduct description at the time of purchase, the package was supposed to include 4 mop pads, 4 dust bags, 2 filters, 2 side brushes, and 1 tricut brush. I specifically chose this pac
I am writing regarding my unresolved refund issue with Temu under authority code 804017. I had three separate amounts th...at were supposed to be refunded to my debit card: R1040, R50, and R70. Temu informed me that these refunds would be reflected between 29 December and 12 January, but to date, nothi
I used the friend invitation feature in the Temu app on my Android phone on January 12, 2026, to participate in a campai...gn that promises 6 free products. Although I invited more than 10 friends within the 24-hour period specified in the campaign, and many of them accepted the invitation and complete
I placed an order on Temu with tracking number 6122825052742, which contained clothing, a bag, a seat cover, and a phone... stand. Temu marked the order as delivered on 08/01/2026, but I did not receive any package. When I contacted customer service, I was told that the rider reported the order as deli
