Temu

I am submitting a formal complaint regarding the mishandling of my return and the disappearance of multiple items I handed over to your warehouse. Customer support and senior specialists have repeatedly failed to investigate or resolve this matter. I returned 16 items in total according to your poli...

On 3 November I ordered a bicycle from Temu, which was delivered on 6 November. Because I was traveling, the order was delivered to a Paketshop, but it was later returned and sent back to the seller on 18 November. Since then, Temu has refused to refund my money. Temu keeps insisting that the produc...

I purchased a total of two products from Temu. Each product cost ₺809, and with the installment payment, I paid a total of ₺1,618. However, when my package was delivered, only one product was sent to me—the other was missing from the package. I submitted all the evidence to Temu, including my tracki...

On November 16, 2025, I purchased two items—a side table and a vegetable chopper—from Temu under order number PO-203-16273953959030134. Before completing the purchase, it was stated that I would earn a 2,000 TL coupon if I bought both items together. During checkout, I also earned an additional 900 ...

On November 16, 2025, I joined the “Hat-Trick” campaign on the Temu mobile app through a gift link sent by a friend. I selected six items and confirmed my choices, and the app played animations for each one. However, when it came to the final package, the progress stopped at 90%, and I was told that...

On October 7, I placed two separate orders on Temu totaling 1,600 TL (Order codes: PO-203-16414692859511089-D01 and PO-203-03701665907831089-D01). I canceled both orders shortly after placing them. However, despite the time that has passed, I still haven’t received my refund. I contacted Temu custo...

On October 30, 2025, I placed an order on Temu for two items: “1 piece of 500mm/19.68in Aluminum Tube – 6063 T6 Grade” and a “304 stainless steel hollow round rod.” I paid 213.93 TL and 340.32 TL for these products (Order No: PO-203-171*****222391291). When the items arrived, I realized they were no...

On September 12, 2025, I returned a ceiling fan I had purchased from Temu. My return is registered under PO-203-11916586046070282-D01. Temu claimed that the refund was issued to my account as credit; however, no credit appears in my Temu mobile app, and I’m unable to use any refunded amount. The pro...

I ordered items from Temu on October 24 under order number PO-147-13923492442233648, and a few minutes later I canceled the order on October 25, before the items were shipped, so I did not need to return anything. I requested a refund from Temu, and they provided a refund proof with a receive range ...

I placed an order for clothing items on Temu with the order number PO-203-13076297802870538 on October 20, 2025. The order was to be delivered to my address in Kocaeli, Turkey, and the tracking status currently shows “customs clearance completed.” However, as of November 7, 2025, it has been 8 days...

On October 19, I placed three separate orders on Temu with the following order numbers: PO-203-02085639675510737 PO-203-02085609813110737 PO-203-02085651715190737 These orders included items such as decorative pens, plush hair ties, pencil holders, and a bead game. Since around October 29, my o...

On September 13, I placed an order on Temu for a Umiga 5-in-1 hair dryer and an electric pepper/salt grinder. I canceled the order before delivery and initiated a return. My return number is PO-203-17375380467832275-D01. I contacted Temu customer service multiple times and was told that a refund was...

Temu uses an AI-powered model to make products appear high quality, but the actual items received are nowhere near that standard. After I received my order, they told me the product had been discontinued, so I couldn’t even leave a review. If that’s the case, why did they sell it to me in the first ...

I experienced a serious issue with the Hattrick game on the Temu app. Previously, when I played the same game, I earned a reward by inviting 2 new and 28 existing users. About three days ago, I played again and this time invited 4 new and 21 existing users, yet there was no progress, and I did not r...

Since October 10, 2025, I have been trying to return my Temu order (Order No: PO-203-07147469463671028). The item was delivered on October 7, 2025, has never been used, and even the original tag is still attached. I am well within Temu’s 90-day return window, yet I’ve been unable to complete the ret...

A week ago, I placed an order on Temu for a children’s dress to be delivered to my address in Van (Order No: PO-203-18475355968633143). When I received the package, I noticed that the dress was defective. I immediately contacted Temu customer service several times, and they assured me that a refund ...

I received a promotion from Temu offering 3 items of my choice if I spent an additional R260. I completed the purchase, but I never received the 3 selected items. This feels like a scam! I chose a set of 2 copper bottles, an XL dog bed, and a jacket, but I didn’t receive a single one of them.

I made a purchase on Temu, but even though I canceled the order, I still haven’t received my refund of ₺1,757.28 since May 29. I am extremely disappointed and frustrated with Temu. Their support team keeps telling me to contact my bank, but when I do, the bank confirms that no refund has been proces...

I accidentally clicked the “Buy” button on Temu, and ₺2,038 was instantly charged to my credit card since it was already saved on the app. As soon as I realized the mistake, I canceled the order and requested a refund for the withdrawn amount. On September 5, Temu support informed me that the refun...

On January 18, 2025, I placed an order for an electronics item through the Temu mobile app (order no. PO-203-10036491167272752). I later received an email stating that the order would be canceled and a refund would be issued. Although the email said my ₺1,618.03 refund was completed, no credit has a...

On October 2, 2025, I placed an order on Temu for a black children’s dress (Order No: 5722*******23). It has now been 11 days, yet the item has not been delivered, and I was informed that the package is stuck in customs. I specifically ordered this dress for my daughter’s birthday on October 15, but...