I ordered several items, including a pair of shoes, from Temu. The app provided a size selection option, so I chose size 42. However, when the order arrived, I received size 43 instead. When I reached out to request a refund, they started coming up with excuses, making the process unnecessarily complicated for customers. The experience has been very disappointing, and the app's customer service has been unhelpful and frustrating. Based on this experience, I would not recommend using Temu to anyone.
I accidentally placed an order on Temu on February 25 and canceled it just a few minutes later. It’s now March 28, and after 33 days, I’m still waiting for my refund. Whenever I contact them, I'm met with requests for more patience, yet nothing seems to improve. It feels like being stuck in a loop w...
I accidentally ordered a pair of children’s shoes from Temu and canceled the order just a minute later. On April 18, 2025, I was informed that the refund had been processed and should appear in my account by May 18. Unfortunately, there was no response. I reached out to Temu’s customer service sever...
I’ve had a really disappointing experience with my Temu orders. I’ve been waiting for weeks, and there’s been absolutely no indication of any progress. My order status hasn't changed in the last 10 days. I contacted customer service seeking clarity or a refund, but instead, I was met with confusion ...
I asked for a refund after canceling my order from Temu, but even after two months of waiting, my money is still not back in my account. Reaching customer support is impossible, as every communication channel results in the same generic responses that fail to resolve the issue. I have reached out se...
I ordered items from Temu on October 24 under order number PO-147-13923492442233648, and a few minutes later I canceled the order on October 25, before the items were shipped, so I did not need to return anything. I requested a refund from Temu, and they provided a refund proof with a receive range ...
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