I accidentally ordered the wrong size on Temu, how can I modify my order?

1826 Display

1 Follower

Xolvie Resolution Specialist April 30, 2024 12:49 pm

If you accidentally ordered the wrong size on Temu, you can't modify the order directly, but there are other options you can try:

• Check the status of your order via the Temu app or website. You may be able to cancel your order if it has not yet been processed, which usually happens within 1-3 days of placing it. Navigate to "My Orders," locate the order with the incorrect size, and select a "Cancel" or similar option. If successful, you should receive a confirmation and possibly a refund. Once canceled, you may reorder the correct size.

• If you are unable to cancel your order or it has already been processed, please contact Temu's customer service. Explain the situation and ask for assistance in modifying the order. While not guaranteed, customer service may be able to provide solutions or advice on how to proceed.

We place high value on genuine customer experiences as the most dependable source of advice. If you believe this information is outdated or have faced any challenges, we urge you to provide your feedback in the comments section. Your contributions will help raise awareness and enhance the overall experience.

Vote

Related Complaints

Temu Did Not Refund the Import Tax When I Returned My Order

Metin

On September 5, 2025, I ordered a DSO152 oscilloscope from Temu. The product description on the website was confusing and misleading, using information scrolling to create the impression that certain features, which did not belong to this model, were part of it. As a result, I was misled into buying...

Temu Sent Broken Oral Irrigator And I Can’t Use My ₺688 Credit Refund

Kamuran

About two years ago, I purchased an oral irrigator from Temu for ₺800. The product arrived late and in a damaged box. When I opened it, the irrigator did not work at all. At that time, I tried to contact customer service for a return or replacement, but Temu has no phone support, only a virtual mess...

temu-sent-broken-oral-irrigator-and-i-cant-use-my-688-credit-refund-1.jpg

I Canceled My Temu Order Within 2 Minutes but Still Haven’t Received My ₺1801 Refund

Ali

I accidentally confirmed a purchase on Temu, but I realized the mistake immediately and canceled the order within just 2 minutes. The app showed me a confirmation screen indicating the cancellation was successful. However, even after more than a month, I have not received any refund to my account. ...

I Canceled My Temu Order Within 2 Minutes but Still Haven’t Received My ₺1801 Refund

Temu Did Not Refund Me After I Canceled a Kids Shoe Order Within One Minute

Elif

I accidentally ordered a pair of children’s shoes from Temu but managed to cancel the order within a minute. On April 18, 2025, I was informed that the refund for this cancellation had been issued and that it would be reflected in my financial institution’s records by May 18 at the latest. However, ...