I placed my first order on Temu—4 items in total. Three were fine, but one was a costume set (a top and bottom), and the pants were missing. After speaking to around 20 live agents (though I suspect they were all chatbots), I was told they had confirmed the item was packed. Eventually, I gave up and opted for the return and refund process, but it felt like navigating a labyrinth. I'm on the verge of deleting the app for good—after tossing it in the trash.
I placed an order from Temu consisting of four items, but the package delivered by MNG Kargo contained only two. I requested a refund for the missing items, but my request was denied. Temu claimed they checked the warehouse and found no discrepancies. I have no way to properly address this issue si...
I placed an order on Temu on February 4, and today is February 18, yet my package is nowhere to be found. The tracking shows no updates, and my items appear to be lost. Every time I contact customer service, I receive automated, misleading responses, clearly from a bot. Instead of providing real su...
I'm seriously questioning whether the order I placed through Temu even exists. The tracking history showed my package heading to the airport for over 24 hours, then—strangely—after I contacted customer service, a bunch of updates suddenly appeared out of nowhere. The same package that was "on the wa...
I regret ordering from Temu! It has been 13 days, and my package still hasn’t left China. The tracking hasn’t updated, and I am stuck waiting with no answers. How can a company be this unresponsive? Their so-called customer service is nonexistent—all I get is an AI chatbot that’s completely useless...
I ordered 3 items from Temu, but when my package arrived, only 2 were inside. I contacted Temu immediately, but their response was simply, “All items were packed.” I’ve messaged them multiple times, yet I keep getting the same scripted answer—no resolution, no refund, no replacement. To make things...
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