I placed my first order on Temu—4 items in total. Three were fine, but one was a costume set (a top and bottom), and the pants were missing. After speaking to around 20 live agents (though I suspect they were all chatbots), I was told they had confirmed the item was packed. Eventually, I gave up and opted for the return and refund process, but it felt like navigating a labyrinth. I'm on the verge of deleting the app for good—after tossing it in the trash.
I'm seriously questioning whether the order I placed through Temu even exists. The tracking history showed my package heading to the airport for over 24 hours, then—strangely—after I contacted customer service, a bunch of updates suddenly appeared out of nowhere. The same package that was "on the wa...
I made a purchase on the Temu app on May 23. The product was labeled as “expedited delivery” and was guaranteed to arrive within 5 business days. It's June 26, and I'm still waiting for an update on my order. I have no updates on whether it has been shipped or its current location. The constant barr...
I want to talk about my bad experience with Temu’s return process. I sent back my products, but I still haven't received my refund, even though the Temu platform says it was “refunded.” I reached out to them, and all they keep saying is to check with my bank, but I still don’t see any refund in my a...
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