Temu Order Cancellation Ignored and Refund Not Processed

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Kimberly
April 15, 5:27 pm
4

I placed an order on the Temu website on 4/14/26 for an item described as “cat cup earrings sunset shade,” with a total charge of $91.11 to my card ending in 0329. About an hour after placing the order, I decided I no longer wanted it and immediately started trying to contact temu to request a refund and cancel the order. Since then, I have tried emailing and using every contact option I could find on their site, but I have not been able to get my refund processed or resolve the issue. I am especially frustrated that I am being pushed around instead of simply having my money returned for an order I tried to cancel right away. Through this complaint, I am requesting a full refund of $91.11 to be credited back to my card ending in 0329 as soon as possible, and I want the cancellation of this order to be confirmed in writing.

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