I can't seem to get a response from Temu to my email about a missing item. How does their customer service work?

I am a Temu customer in Johannesburg, South Africa, and I am extremely frustrated about two refunds that I have still not received and the poor communication around them. On 28 November 2025 I cancelled two orders with the following order numbers: PO-184-19709895550073206-D01 and PO-184-197099813766...

I placed an order on Temu for a tool kit. In the same order, I paid by card for two tool kits, one with 46 pieces and the other with 106 pieces. My order number is 5748*2206. I waited more than a month for the delivery, and when the package finally arrived today, only the 46-piece tool kit was insi...

I am experiencing a problem with a campaign on the Temu app called “Endless Rewards Through Invitations.” The app first had me spin a wheel, told me that I won a gift, and said I could receive the products for free if I shared my invitation link with others. Trusting this, I shared the link with man...

I recently became a new member of the Temu online shopping platform. In the app, I was given the right to spin the Wheel button three times, and it showed that I won a 3,600 TL gift coupon. It stated that I needed to purchase two products in order to use the coupon, so trusting this, I ordered two i...

I placed an order on Temu for a pair of wireless/Bluetooth earbuds costing $7. The item was shipped via Aras Kargo, and on November 26, 2025, at 3:06 p.m., the tracking update claimed that delivery was attempted but I was “not at the address,” so the package was taken back. However, I was at home at...

I purchased a total of two products from Temu. Each product cost ₺809, and with the installment payment, I paid a total of ₺1,618. However, when my package was delivered, only one product was sent to me—the other was missing from the package. I submitted all the evidence to Temu, including my tracki...

On October 7, I placed two separate orders on Temu totaling 1,600 TL (Order codes: PO-203-16414692859511089-D01 and PO-203-03701665907831089-D01). I canceled both orders shortly after placing them. However, despite the time that has passed, I still haven’t received my refund. I contacted Temu custo...

On September 12, 2025, I returned a ceiling fan I had purchased from Temu. My return is registered under PO-203-11916586046070282-D01. Temu claimed that the refund was issued to my account as credit; however, no credit appears in my Temu mobile app, and I’m unable to use any refunded amount. The pro...

I ordered items from Temu on October 24 under order number PO-147-13923492442233648, and a few minutes later I canceled the order on October 25, before the items were shipped, so I did not need to return anything. I requested a refund from Temu, and they provided a refund proof with a receive range ...

A week ago, I placed an order on Temu for a children’s dress to be delivered to my address in Van (Order No: PO-203-18475355968633143). When I received the package, I noticed that the dress was defective. I immediately contacted Temu customer service several times, and they assured me that a refund ...

I received a promotion from Temu offering 3 items of my choice if I spent an additional R260. I completed the purchase, but I never received the 3 selected items. This feels like a scam! I chose a set of 2 copper bottles, an XL dog bed, and a jacket, but I didn’t receive a single one of them.

I made a purchase on Temu, but even though I canceled the order, I still haven’t received my refund of ₺1,757.28 since May 29. I am extremely disappointed and frustrated with Temu. Their support team keeps telling me to contact my bank, but when I do, the bank confirms that no refund has been proces...

I accidentally clicked the “Buy” button on Temu, and ₺2,038 was instantly charged to my credit card since it was already saved on the app. As soon as I realized the mistake, I canceled the order and requested a refund for the withdrawn amount. On September 5, Temu support informed me that the refun...

On January 18, 2025, I placed an order for an electronics item through the Temu mobile app (order no. PO-203-10036491167272752). I later received an email stating that the order would be canceled and a refund would be issued. Although the email said my ₺1,618.03 refund was completed, no credit has a...

On October 2, 2025, I placed an order on Temu for a black children’s dress (Order No: 5722*******23). It has now been 11 days, yet the item has not been delivered, and I was informed that the package is stuck in customs. I specifically ordered this dress for my daughter’s birthday on October 15, but...

On September 29, 2025, I requested a refund through Temu for my order PO-203-01055717192311274. When I contacted Temu customer service, they informed me that the refund had already been processed. However, the ₺409.08 refund has still not been deposited into my credit card account. During this proc...

I placed an order on Temu for several items, including false eyelashes, bracelets, adjustable collars, dental tools, and a shirt holder. My order number is PO-203-06269871158390917. Although the products were advertised as free gifts or promotional items, I was still charged for them, and the produc...

On October 4, 2025, I placed an order through Temu’s mobile app for a handheld spot welder designed for 18650 batteries. Although the product image and listing clearly showed a price of ₺780, my credit card was charged ₺1,700. Even with customs duties included, this amount is far higher than it shou...

On August 16, 2025, and August 22, 2025, I placed two orders on Temu (Order Numbers: PO-203-21359351452791313 and PO-203-08646247800951313). I canceled both orders immediately after realizing I had purchased them by mistake. However, even after a long time has passed, I still haven’t received a refu...

I placed an order worth ₺1,181 through the Temu mobile app, but I canceled the order shortly afterward. I received a cancellation confirmation, but even after waiting some time, the refund has not been credited back to my Halkbank credit card account. I reached out to Temu customer service, but the...

On the Temu app, I received a notification stating that, as a “loyal customer,” a ₺3000 coupon had been credited to my account. To use this coupon, I added about ₺1400 worth of products (a cordless screwdriver, a wrist massager, and another item) to my cart. However, every time I tried to check out...

On July 8, 2025, I bought a motorcycle bag with the order number PO-203-12365273720951928 via the Temu application. I canceled the order on the same day but the fee was withdrawn from my card. After the cancellation, I was asked if I wanted the refund to be made as a credit balance or to the card, s...

On August 28, 2025, at 16:21, I placed an order on the Temu website for sunglasses, a belt, and a bikini. The full payment of ₺1,382.50 was successfully charged to my credit card, and I used the email address d*****@gmail.com** during checkout. However, after payment, I received no order confirmati...