I can't seem to get a response from Temu to my email about a missing item. How does their customer service work?

On February 3, 2026, I placed an order on Temu and paid via PayPal in two separate charges of $27.46 and $25.45. These payments were for orders numbered PO-211-0456 and PO-211-04561. Despite the payments going through, I never received the products associated with these orders. When I noticed that m...

I placed an order with Temu on 06/02/2026 (Order no: #PO-184-10043569011832118) from George, Western Cape, South Africa. In the app I was shown free gifts and was instructed to buy items for about R450 in order to receive the free gifts and the products I purchased for around R480. I followed these ...

I am experiencing a problem with the DHL tracking numbers for the orders I placed on Temu on February 24, 2026. Temu provides a tracking code that includes letters and many numbers, but the DHL website requires a 12-digit tracking number consisting only of numbers. Because of this, I cannot use the ...

About three months ago, I ordered 8 LED chandelier lights through the Temu app. However, only 5 of the chandeliers were delivered, and 3 items that were part of the set were never shipped. I contacted Temu support multiple times regarding the missing items. Each time I was told “there is a shipping ...

I ordered a phone from Temu under the purchase order PO-096-00892857991032727, to be delivered to Fermoy, Ireland. The parcel arrived sealed, and on 20 January 2026, I recorded a video while opening the package. In the video, it is clearly visible that the phone is missing from the sealed box. I hav...

I placed an order on Temu in October 2025 from South Africa, which included two bodysuits, a girl’s dress, and a few other items that I no longer remember in detail. The total value of the order was around R1200. The tracking in the app only ever showed that the parcel was dispatched from the harbou...

On January 7, I purchased an accessory package for the Dreame X40 Ultra vacuum cleaner through Temu. According to the product description at the time of purchase, the package was supposed to include 4 mop pads, 4 dust bags, 2 filters, 2 side brushes, and 1 tricut brush. I specifically chose this pac...

I placed an order on the Temu app on 15 January 2025 from the UAE, and Temu cancelled one of the items that was very important for me. To solve this, I placed a new order for a similar item with order ID PO-209-00942702449272972, and paid a total of 134 AED. However, the same problem happened again:...

I am writing regarding my unresolved refund issue with Temu under authority code 804017. I had three separate amounts that were supposed to be refunded to my debit card: R1040, R50, and R70. Temu informed me that these refunds would be reflected between 29 December and 12 January, but to date, nothi...

I placed an order on Temu with tracking number 6122825052742, which contained clothing, a bag, a seat cover, and a phone stand. Temu marked the order as delivered on 08/01/2026, but I did not receive any package. When I contacted customer service, I was told that the rider reported the order as deli...

I placed several orders for clothes, health and beauty products, and household items, including a rug, through Temu.com from Wise, VA. A total of $70 was taken from my Chime Visa card, and according to my bank, this amount was transferred to a secure checking account on 12/31/25. I have documents an...

I purchased an Attack Shark X66 Wireless Mechanical Gaming Keyboard via Temu under order number PO-203-02279534979190893. I received the parcel on December 31, 2025. The outer package was sealed and the product box was inside. However, when I opened the box, there was no keyboard at all. The only it...

I ordered four different fishing supply products from Temu to be delivered to Istanbul, Turkey, and the package was delivered on 28 December. In my order there were two products in packs of 10, one product in a pack of 5 and one product in a pack of 50. However, in the delivery I received only three...

I placed an order with Temu on 28 November, under order number #PO-18400041285896311688. According to the information provided by Temu, the delivery was supposed to arrive on 22 December, but it is still delayed, and I have not received my package. I am currently in South Africa, in the Northern Cap...

I am writing regarding my Temu order PO‑153‑01719395036793686, for which I have not received my refund. The order was paid through Easypaisa, and despite the issue being ongoing for about 5 days, the refund has still not been issued at all. I contacted Temu customer service about this situation and ...

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I am a Temu customer in Johannesburg, South Africa, and I am extremely frustrated about two refunds that I have still not received and the poor communication around them. On 28 November 2025 I cancelled two orders with the following order numbers: PO-184-19709895550073206-D01 and PO-184-197099813766...

I purchased a total of two products from Temu. Each product cost ₺809, and with the installment payment, I paid a total of ₺1,618. However, when my package was delivered, only one product was sent to me—the other was missing from the package. I submitted all the evidence to Temu, including my tracki...

I ordered items from Temu on October 24 under order number PO-147-13923492442233648, and a few minutes later I canceled the order on October 25, before the items were shipped, so I did not need to return anything. I requested a refund from Temu, and they provided a refund proof with a receive range ...

I received a promotion from Temu offering 3 items of my choice if I spent an additional R260. I completed the purchase, but I never received the 3 selected items. This feels like a scam! I chose a set of 2 copper bottles, an XL dog bed, and a jacket, but I didn’t receive a single one of them.

On July 8, 2025, I bought a motorcycle bag with the order number PO-203-12365273720951928 via the Temu application. I canceled the order on the same day but the fee was withdrawn from my card. After the cancellation, I was asked if I wanted the refund to be made as a credit balance or to the card, s...

I placed an order for ₺1,354 on July 11th through the Temu website. I immediately canceled it. They told me the money had been refunded, but I called the bank and they told me I hadn't received the refund. I want this issue resolved and I want my money back.

On July 20, 2025, I placed an order and immediately canceled it right after. Despite the prompt cancellation, I have yet to receive a refund to my account. It’s been several days, and there’s still no sign of my money being returned. What’s worse, the refund request screen has now been removed en...

I am very frustrated with the experience I’ve had using the Temu app. Without my approval, the app automatically placed an order for an item that was sitting in my shopping cart. I immediately canceled the order and was informed that a full refund would be processed. However, it’s now been over two ...

I am a Temu customer with the email address s*******@gmail.com. I returned products worth ₺2,067.79 (including tax) via UPS Türkiye using the return number Pro-203-21754533911672797-01. However, the excess tax amount has still not been refunded. ₺1,249.86 was refunded, but the remaining ₺817.93 in t...