I can't seem to get a response from Temu to my email about a missing item. How does their customer service work?

Temu's email support may not respond to missing item requests, but there are other options:

• Visit the Temu app's "Help Center" or "Customer Service" for customer service. Find "Contact Us" or "Live Chat" to discuss your missing item.

• Login to Temu's website instead. Visit the "Help Center" or "Contact Us" for live chat or support ticket options. Explain your missing item situation and follow the resolution prompts.

• Another option is to contact Temu on Facebook or Twitter. Some companies are more active on public platforms, so sending a direct message with your issue may get a response.

• Temu's customer service contact number for the US is listed as 1-888-495-8368 on some websites. However, we couldn't verify it, so we recommend being cautious when contacting this number.

No matter the method, Temu's customer service team can be slow. Please have your order details and missing item information ready when contacting customer service to speed up resolution. If nothing works, try Temu forums or communities where other users may have advice or solutions.

If Temu support isn’t helping, don’t stay silent. Share your experience on Xolvie to warn others, explore alternative solutions, and push for better customer service.