Temu Sold Me a Massage Belt That Failed Within Two Months

In October 2025, I ordered a CL-3666 Heat Massage Belt from the Temu website, and the product was delivered to my address in early October. I used the device under completely normal conditions, about one to two times per day; it was never dropped, exposed to liquid, or physically damaged in any way, and there is no visible external damage. Starting in early December, the device first began malfunctioning and then stopped holding a charge altogether, and it is now completely unusable. After the product failed, I submitted a complaint through Temu’s own “My Complaint” section; however, despite nearly two months having passed, I have received no response and no action has been taken. Although my older orders are no longer visible on the Temu website, I know that all of my past orders are still available in Temu’s internal records. I am experiencing a clear loss because the product failed after only a short period of proper use and my complaint has been completely ignored. For this product, which I paid a total of $40 for including customs fees, I request either a full refund or a replacement with a new product.