In October 2025, I ordered a CL-3666 Heat Massage Belt from the Temu website, and the product was delivered to my address in early October. I used the device under completely normal conditions, about one to two times per day; it was never dropped, exposed to liquid, or physically damaged in any way, and there is no visible external damage. Starting in early December, the device first began malfunctioning and then stopped holding a charge altogether, and it is now completely unusable. After the product failed, I submitted a complaint through Temu’s own “My Complaint” section; however, despite nearly two months having passed, I have received no response and no action has been taken. Although my older orders are no longer visible on the Temu website, I know that all of my past orders are still available in Temu’s internal records. I am experiencing a clear loss because the product failed after only a short period of proper use and my complaint has been completely ignored. For this product, which I paid a total of $40 for including customs fees, I request either a full refund or a replacement with a new product.
On February 28, 2025, I bought two products from the Temu shopping site, trusting the platform. I canceled my order on the same day, and a message appeared in my account stating that the money had been refunded. Specifically, the refund notification showed a projected return to my original payment m...
I placed an order with the number PO-203-16254830103590280 on March 6, 2025 at 19:58 through Temu. Just 1 minute after placing the order, I submitted a return request. As of today, 76 days have passed. This means 46 days have passed beyond Temu’s promise of a “refund within 30 days.” Temu has not fu...
I ordered a Temu product on July 26 and here I am more than a month later still waiting for it. The last update I got was on August 3rd; since then, there has been absolutely silence. They guaranteed me a refund should there be no updates within 27 days. After 28 days, not only have I not gotten any...
I am very frustrated with the experience I’ve had using the Temu app. Without my approval, the app automatically placed an order for an item that was sitting in my shopping cart. I immediately canceled the order and was informed that a full refund would be processed. However, it’s now been over two ...
Temu did not issue a refund. I canceled my order immediately, and Temu sent me a document claiming the refund had been processed, but it never appeare...
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