Temu Customer Service Ignores Hundreds of Emails and Fails to Respond

I have been a Temu customer using the email address spiege**@sbcglobal.net, and I am writing because I no longer have any confidence in Temu’s customer service. My primary issue is not a single order or transaction, but the consistent incompetence and complete lack of communication from your customer service agents. Since 2025 and continuing into 2026, I have sent hundreds of emails to Temu regarding various problems, yet the vast majority of these messages have never received any meaningful response. I have repeatedly tried to resolve my issues through the normal customer service channels, but I am effectively ignored. At this point, dealing with Temu’s agents has become useless, and I do not believe that genuine customer service exists there in practice. I also question whether upper management is aware of the level of incompetence and refusal to communicate intelligently with customers. The agents I have encountered do not seem to understand the basic concept of true customer service. I find it insulting that my questions go unanswered while I receive template responses beginning with “Dear Valued Customer” and claims that they “understand how I feel,” followed by assurances such as “if you have further questions, we will answer them,” when in reality my questions are not being addressed at all. These standard phrases feel misleading and disrespectful rather than sincere. Because of this ongoing experience and the sheer volume of unanswered correspondence, I no longer wish to communicate with front-line agents. I want this situation to be brought directly to the attention of Temu’s owners and the leadership at PDD Holdings. I am prepared to share my full email history and details of the individual issues if I can correspond with someone at an executive level who is genuinely able to review everything and take action. My clear request is to be contacted by an executive assistant or other senior representative by email, so that my case history can be examined in detail, my concerns about customer service can be taken seriously, and concrete steps can be taken to address the problems I have been facing for this long period. I would also like to know within what time frame I can expect this complaint to be reviewed and to receive a substantive response from someone at management level.