Temu Sends Incomplete and Used Dreame X40 Ultra Accessory Kit

On January 7, I purchased an accessory package for the Dreame X40 Ultra vacuum cleaner through Temu. According to the product description at the time of purchase, the package was supposed to include 4 mop pads, 4 dust bags, 2 filters, 2 side brushes, and 1 tricut brush. I specifically chose this package because of these contents and paid approximately $20 for the product and $12 in taxes, for a total of about $32. My order number is PO-203-01619493711993034.

After waiting around 20 days, my package arrived on January 23. I recorded a video while opening the box. However, only the tricut brush was inside the package—none of the other items were included. Moreover, the tricut brush that arrived was not new or clean; it appeared used and dirty.

I immediately contacted Temu customer service and clearly explained that the product was incomplete and that the only item sent was used. I also pointed out that the original listing had been removed from the platform. I explicitly requested either that the missing items be sent to me or that a partial refund be issued accordingly.

The customer service representative repeatedly gave scripted responses, did not provide any real solution, and said the issue would be escalated to a higher department. The so-called higher department appears to be a China-based team that does not fully understand my messages and responds only with standard replies such as “please return the item” or “we are sorry.”

I paid for this product, waited 20 days, and received only one item from the package—and that item was used. The failure to check the order contents during shipping, followed by completely removing the product listing, has seriously damaged my trust.

In conclusion, I received an incomplete and used product, and customer service has offered no concrete solution. I am requesting either that all missing items listed in the original product description be sent to me, or that the full amount I paid—approximately $32—be refunded. Due to this experience, I have lost trust in Temu and expect this issue to be resolved urgently.