On January 7, I purchased an accessory package for the Dreame X40 Ultra vacuum cleaner through Temu. According to the product description at the time of purchase, the package was supposed to include 4 mop pads, 4 dust bags, 2 filters, 2 side brushes, and 1 tricut brush. I specifically chose this package because of these contents and paid approximately $20 for the product and $12 in taxes, for a total of about $32. My order number is PO-203-01619493711993034.
After waiting around 20 days, my package arrived on January 23. I recorded a video while opening the box. However, only the tricut brush was inside the package—none of the other items were included. Moreover, the tricut brush that arrived was not new or clean; it appeared used and dirty.
I immediately contacted Temu customer service and clearly explained that the product was incomplete and that the only item sent was used. I also pointed out that the original listing had been removed from the platform. I explicitly requested either that the missing items be sent to me or that a partial refund be issued accordingly.
The customer service representative repeatedly gave scripted responses, did not provide any real solution, and said the issue would be escalated to a higher department. The so-called higher department appears to be a China-based team that does not fully understand my messages and responds only with standard replies such as “please return the item” or “we are sorry.”
I paid for this product, waited 20 days, and received only one item from the package—and that item was used. The failure to check the order contents during shipping, followed by completely removing the product listing, has seriously damaged my trust.
In conclusion, I received an incomplete and used product, and customer service has offered no concrete solution. I am requesting either that all missing items listed in the original product description be sent to me, or that the full amount I paid—approximately $32—be refunded. Due to this experience, I have lost trust in Temu and expect this issue to be resolved urgently.
Hello, İzzettin K.! Thank you for reaching out to us. We apologize for the inconvenience you experienced. Our customer service team has created a support ticket to follow up on the issue you reported. In the meantime, we kindly ask you to continue monitoring updates through your Temu app. If you need further assistance, please contact us via live chat on the Temu app. Thank you for your understanding and patience. Sincerely, The Temu Team
Unfortunately, the way you're just stalling ordinary people, I deleted my account. I wish I could speak more harshly, but the response they gave sounds like a robot—don't be fooled.
My recent order from Temu arrived in a torn, dirty, and damaged package. Several items were missing. I documented everything with photos and contacted customer service. However, instead of resolving the issue, I received repeated copy-paste responses. Despite my explanations and the evidence I submi...
I have been a loyal customer to Temu for several years now, I've bought many many and more things from you guys, and I've only requested returns a very few times. On my last order #PO-037-06065727908391620, I responded to one of your emails offering 3 items for $0.01. I chose the 3 items, plus 12 ot...
On July 8, 2025, I bought a motorcycle bag with the order number PO-203-12365273720951928 via the Temu application. I canceled the order on the same day but the fee was withdrawn from my card. After the cancellation, I was asked if I wanted the refund to be made as a credit balance or to the card, s...
I ordered four different fishing supply products from Temu to be delivered to Istanbul, Turkey, and the package was delivered on 28 December. In my order there were two products in packs of 10, one product in a pack of 5 and one product in a pack of 50. However, in the delivery I received only three...
Comments