On 3 March 2026, I placed an order through the Temu app in Saudi Arabia with the order number PO-174-15682321316471215. The order included a phone case for Xiaomi Redmi Note 14 Pro Plus + 5G / Xiaomi POCO X7 5G, a cute earphone case cover for Huawei Freebuds SE2/SE3, a single bath towel (69.85 cm by 139.7 cm, fresh pure cotton, vintage ethnic style), an Ins Wind 5-piece manicure set with stainless steel nail clippers and travel case, a premium stainless steel manicure kit, a portable travel toothbrush and toothpaste storage set, and men’s breathable spring/summer sneakers. Although I chose to pay in installments via Tabby, I have still not received any of these items, and the delivery date has not been updated in the Temu app. Despite this, Tabby is sending me messages every day asking me to pay the installment amounts. I find it unacceptable to be asked to pay for products that have not been delivered. I request that my order be urgently tracked and either delivered immediately or cancelled if delivery is not possible. Until the products are actually delivered, I also request that the installment payment schedule with Tabby be put on hold or adjusted so that I am not charged for undelivered goods. I would like written confirmation of the solution and a clear update on the status of my order.
I placed an order with the number PO-203-16254830103590280 on March 6, 2025 at 19:58 through Temu. Just 1 minute after placing the order, I submitted a return request. As of today, 76 days have passed. This means 46 days have passed beyond Temu’s promise of a “refund within 30 days.” Temu has not fu...
I placed an order on the Temu app on 15 January 2025 from the UAE, and Temu cancelled one of the items that was very important for me. To solve this, I placed a new order for a similar item with order ID PO-209-00942702449272972, and paid a total of 134 AED. However, the same problem happened again:...
I placed an order on Temu with tracking number 6122825052742, which contained clothing, a bag, a seat cover, and a phone stand. Temu marked the order as delivered on 08/01/2026, but I did not receive any package. When I contacted customer service, I was told that the rider reported the order as deli...
On 2 December 2025, I placed an order on Temu for an OPPO Reno 6 5G smartphone for R2412. The order was placed under the reference number PO-184-04747579126392279. At the time of purchase, the product was clearly shown and described as a smartphone. After I completed the purchase, Temu changed the a...
I placed multiple orders with Temu starting on February 27, 2026, totaling over $600, all paid by debit card. These orders included more than 30 items such as 2 pairs of tennis shoes, 3 women’s outfits, a TV (order number 211-00084923479672148), and various other products. All items were supposed to...
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