Received my package from Temu today, but it was completely smashed! What's their policy on damaged items?

On June 16, I placed an order on the Temu app for a 16,000pa cordless vacuum (Order No: PO-203-19064716780152956). The delivery information stated that it would be shipped by road and take about a month, which I accepted. However, on July 23, while I was out of town, the package was left at my addre...

Over the past two months, I made several purchases on Temu, both from the main app and side apps like Farmland. Unfortunately, many of the items I received were defective or below expectations. For example, the flashlight arrived broken, the pajamas had visible stains, and the thermos lid was faulty...

About two years ago, I purchased an oral irrigator from Temu for ₺800. The product arrived late and in a damaged box. When I opened it, the irrigator did not work at all. At that time, I tried to contact customer service for a return or replacement, but Temu has no phone support, only a virtual mess...

I recently placed an order through Temu, purchasing a massage device and a foot file. Unfortunately, both products arrived with serious issues: the massage device was defective, and the foot file was missing a key part. I contacted Temu customer service, but they were unable to offer a solution. I ...

The products shown in the images on TEMU have nothing to do with what actually arrives after placing an order. The Chinese sellers on the platform are not conducting honest trade either. I ordered a pot, but what I received was a toy meat grinder. I also ordered a toy meat grinder, and a family pool...

I ordered a few products from Temu. In order number PO-203-20996572923431971, I purchased 4 items, and I had a serious issue with one of them. The product was labeled as "linen-textured," but what I received was a low-quality polyester item that didn’t fit the car’s dimensions and had a strong plast...

I ordered a pair of pants from Temu and paid ₺1450. When it first arrived, it seemed fine. But after just two weeks of wear, the fabric began thinning, falling apart, and even changing color. I expected far better quality for the price I paid. I reached out to Temu's customer service and provided p...

Ordering from Temu turned out to be a complete regret. I bought a triangle storage shelf for the bathroom, and what I received looks nothing like the product in the photos. The item displayed online appeared sturdy, functional, and well-designed—but what I got was a flimsy, low-quality imitation. Ho...

Shopping on Temu has been a frustrating and confusing experience. The product prices shown are misleading—when it comes time to pay, the total jumps to almost double the original amount. You never quite know how much you're going to be charged until it's too late. To make matters worse, the items I...

My recent order from Temu arrived in a torn, dirty, and damaged package. Several items were missing. I documented everything with photos and contacted customer service. However, instead of resolving the issue, I received repeated copy-paste responses. Despite my explanations and the evidence I submi...

When I started the drone I bought from Temu, the controller suddenly became unresponsive. Control was also lost via my phone, and the drone gained altitude and flew away. This is a manufacturing defect. Even if such a risk existed, it should have been clearly stated before the product was put on sal...

The products sent by Temu are all low-quality and broken. I waited for weeks, and more than half of the items I received are essentially trash. The products are poorly made; I ordered two fishing reels, and both arrived broken. Now, they are asking me to return the broken items, which feels like add...

I received my Temu package in an unacceptable condition—it was open upon delivery, and the products inside were broken. This is incredibly disappointing, given the cost and effort put into these items. Trusting your service has turned into a regretful experience. My first question: Are packages bei...

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I am very disappointed with my recent experience with Temu. The products I ordered arrived incomplete, damaged, and some even appeared to be used. Despite contacting customer service multiple times, all I get are generic responses like "We’ve received your request, please wait." It has been months, ...

Order Date and Order Number: 17.12.2024 / PO-203-15766821235750631. I write this with disappointment because TEMU has let us down once again. While the fault isn’t entirely on TEMU, the lack of oversight over its partner companies’ sales, packaging, and overall care has led to repeated issues. This ...

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I ordered a socket wrench set from Temu, but my package arrived completely damaged, with missing and broken pieces. The ratchets were removed, and several parts of the set were missing entirely. I am beyond disappointed with the quality of service and the lack of care in packaging. I trusted Temu a...

I placed an order on Temu on December 5, 2024, and paid for the items as shown in the "temu.pdf" file. My order finally arrived on December 16—11 days later. However, the products were a complete disappointment. For example, the "four-tier shelf" I ordered turned out to be flimsy plastic plates, as ...

I bought a sensor-based wardrobe illuminator using the Temu app. The product was of extremely poor quality and its package had previously been opened and torn apart. I initiated the return process and sent the product back. However, the amount of tax I paid was not included in the amount returned to...

I recently made my first purchase on Temu and received my order today. Unfortunately, I am deeply disappointed with the quality of the products. Many items do not match the advertised images, and one of the simplest items—a soap dish—arrived looking burned and used. This is unacceptable. Out of the...

Based on the discounts given on my first order, I ordered 2 more pieces and then 6 smaller pieces. It arrived in about 1 week with MNG Cargo. Although everything seemed fine up until this point, when I looked at the bag to open the combined orders that the courier brought with the bag, I saw a tear ...

I ordered products from the Temu shopping site, but when they arrived, they were completely different from what was shown in the product images. The items look nothing like what was advertised. When I tried to return them, Temu imposed a 25% deduction from my refund, which is unfair. To make things ...

Hello, I am thoroughly dissatisfied with Temu products. I spent around ₺600, including approximately ₺170 in taxes. Unfortunately, the products I eagerly awaited turned out to be of poor quality and did not match the advertised measurements. This experience left me feeling utterly disappointed and f...

I just had a real bummer with Temu. I ordered something for work, they delivered it on a Sunday, when the office was closed, and just left it outside on the sidewalk getting rai ned on! On top of that, when I contacted Temu about it, they acted like it wasn't a big deal. Seriously, the whole point o...