Temu

On September 29, 2025, I placed an order worth ₺2,145 through Temu. Between October 1–6, the credit amount was loaded into my account, but now my credit balance no longer appears. The phone number linked to my order is 05419294***. I completed my payment smoothly with a credit card. Since I could no...

On July 23, 2025, I placed an order through Temu with the number PO-203-19469739281270318. Although I canceled the order, the amount of ₺1,874.54 was still charged to my card (QNB Enpara). I was informed by Temu that the refund would be processed within 5–14 days. However, despite this period having...

I am experiencing a serious problem with the free products and promotions offered on the Temu app and website. When I try to claim the products shown as free, I am constantly asked to complete different steps and processes. Each time I finish a step, a new condition or additional requirement appears...

In the Hat Trick game on the Temu app, I followed the rules by sending invitations through WhatsApp and invited a total of 12 people. Those I invited downloaded the game, registered, and I even invited a new user as required. Despite this, I did not receive the promised reward. I have been experienc...

On August 31, 2025, I placed an order for clothing and artificial nail products through Temu. Immediately after the order, I initiated a return process. However, even after 21 days, my refund of ₺902 has not been issued. I have contacted Temu customer service multiple times, and each time I received...

I made a purchase from Temu and paid with my credit card. Nevertheless, upon reviewing my bank app, I observed that the amount charged was not the same. I inquired with the bank and they explained that the discrepancy was a result of currency exchange, as the transaction was conducted in USD. Prices...

On September 5, 2025, I ordered a DSO152 oscilloscope from Temu. The product description on the website was confusing and misleading, using information scrolling to create the impression that certain features, which did not belong to this model, were part of it. As a result, I was misled into buying...

On July 8, 2025, I bought a motorcycle bag with the order number PO-203-12365273720951928 via the Temu application. I canceled the order on the same day but the fee was withdrawn from my card. After the cancellation, I was asked if I wanted the refund to be made as a credit balance or to the card, s...

On July 27, I canceled my purchase from Temu on the same day. My order number is PO-203-16986943706234076. I have been waiting for the refund of ₺633.68 to my credit card. Temu sent me a message saying the refund was reported to the bank, but when I spoke with my bank, I was told that no such notifi...

I placed an order for ₺1,354 on July 11th through the Temu website. I immediately canceled it. They told me the money had been refunded, but I called the bank and they told me I hadn't received the refund. I want this issue resolved and I want my money back.

I canceled my order from Temu on April 18, 2025, because I changed my mind. They claimed to have refunded the amount that same day, but the money still hasn’t returned to my account. I never received the product, and there was no shipment either. In previous purchases from Temu, I received the produ...

On July 20, 2025, I placed an order and immediately canceled it right after. Despite the prompt cancellation, I have yet to receive a refund to my account. It’s been several days, and there’s still no sign of my money being returned. What’s worse, the refund request screen has now been removed en...

I made a purchase on Temu, but not a single item I ordered was delivered. Instead, I received a package containing someone else’s order. To make matters worse, the package I got was clearly addressed to another person—their name was printed right on the label. Yet when I reached out to Temu to retur...

I am very frustrated with the experience I’ve had using the Temu app. Without my approval, the app automatically placed an order for an item that was sitting in my shopping cart. I immediately canceled the order and was informed that a full refund would be processed. However, it’s now been over two ...

I am trying to get a refund on a order from Temu and I can't get through to the package back to the seller. I want to know if you can help me please. I really need this refund. I have an emergency that is very important and I don't have any money to pay for order.

I did not receive my free grey watch from Temu. I placed my order last week mainly because of the free watch offer. The package arrived on Saturday, but the watch was missing. All the other items I ordered were included, but the one item that motivated my purchase wasn’t there. I’ve been trying to g...

TEMU has failed to refund my ₺1,547 order, which I canceled on April 17, despite 85 days having passed. Every time I contact customer service, they say, "We have received your complaint, and it will be forwarded to our superiors. Your issue will be resolved as soon as possible." I've spoken to them ...

Temu has added a puzzle verification step to access the site, but the puzzle pieces don’t fit together properly, making it impossible to log in. At first, I thought it was just a temporary glitch, but the issue hasn’t gone away. I haven’t been able to check my orders or use the app at all. It honest...

I am a Temu customer with the email address s*******@gmail.com. I returned products worth ₺2,067.79 (including tax) via UPS Türkiye using the return number Pro-203-21754533911672797-01. However, the excess tax amount has still not been refunded. ₺1,249.86 was refunded, but the remaining ₺817.93 in t...

I ordered several items from Temu, including socks and a T-shirt. Unfortunately, the socks arrived in a much smaller size than expected, and the T-shirt was an Asian size instead of the European size I selected. Due to the sizing issues, I decided to return the items. The return process was complete...

I placed an order on Temu and made the payment on May 10. Although the promised delivery date was July 5, there has been no update regarding the shipment. It’s now well past the deadline, and I haven’t received even a basic tracking link. Despite repeatedly asking Temu about the location of the item...

I made an order on Temu on May 28 and canceled it right away. Even though I was informed that the refund was processed, it has now been more than a month and I still haven't seen any money returned. I continuously monitored my account and remained hopeful, yet there was no progress. On June 28, I ma...