I purchased a CRELANDER 10.1-inch tablet (including a mouse, protective case, and stylus, GMS-enabled, 12GB RAM, 512GB/128GB storage, and Type-C port) from Temu under order number PO-147-13667340270714009. On the same day I received the product, I discovered that the tablet was defective—the screen was unresponsive and the device was stuck on the logo without progressing further.
Due to this issue, I returned the product to Temu, and the return was processed on February 20, 2026, with return tracking number POU020949079602. I also paid the return shipping cost out of pocket when sending the item back. Temu later informed me that a refund of ₦100,921 was completed on February 25, 2026, at 12:31 PM. However, despite this notification, my available balance remains zero, and the refund has not been credited to my account.
I am requesting that my refund of ₦100,921 for order PO-147-13667340270714009, along with the return shipping cost I paid, be promptly processed back to my original payment method. I also ask for clear confirmation and, if possible, transaction reference details so I can verify the refund with my bank.
I placed an order with the number PO-203-16254830103590280 on March 6, 2025 at 19:58 through Temu. Just 1 minute after placing the order, I submitted a return request. As of today, 76 days have passed. This means 46 days have passed beyond Temu’s promise of a “refund within 30 days.” Temu has not fu...
I ordered items from Temu on October 24 under order number PO-147-13923492442233648, and a few minutes later I canceled the order on October 25, before the items were shipped, so I did not need to return anything. I requested a refund from Temu, and they provided a refund proof with a receive range ...
On February 3, 2026, I placed an order on Temu and paid via PayPal in two separate charges of $27.46 and $25.45. These payments were for orders numbered PO-211-0456 and PO-211-04561. Despite the payments going through, I never received the products associated with these orders. When I noticed that m...
I am experiencing a refund issue with a shoe order I placed on Temu. I placed the order on October 25, but the product was later removed from the marketplace, and my order was canceled as a result. Despite the cancellation, no refund has been issued to me. My order number is PO-203-1359612870591380...
On July 27, I canceled my purchase from Temu on the same day. My order number is PO-203-16986943706234076. I have been waiting for the refund of ₺633.68 to my credit card. Temu sent me a message saying the refund was reported to the bank, but when I spoke with my bank, I was told that no such notifi...
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