I placed an order with Temu on 06/02/2026 (Order no: #PO-184-10043569011832118) from George, Western Cape, South Africa. In the app I was shown free gifts and was instructed to buy items for about R450 in order to receive the free gifts and the products I purchased for around R480. I followed these ...
I ordered a phone from Temu under the purchase order PO-096-00892857991032727, to be delivered to Fermoy, Ireland. The parcel arrived sealed, and on 20 January 2026, I recorded a video while opening the package. In the video, it is clearly visible that the phone is missing from the sealed box. I hav...
"Thank you so much. You tried your very best to help."
On December 12, an amount of R1,200 was deducted from my FNB account under the name Temu, even though I did not make any purchase or authorize any tra...
In October 2025, I ordered a CL-3666 Heat Massage Belt from the Temu website, and the product was delivered to my address in early October. I used the...
"Please note that I am satisfied and deeply appreciate the outcome. Thank you once again, and I am deeply sorry for any inconvenience caused due to my negligence and error."
I placed an order on Temu in October 2025 from South Africa, which included two bodysuits, a girl’s dress, and a few other items that I no longer remember in detail. The total value of the order was around R1200. The tracking in the app only ever showed that the parcel was dispatched from the harbou...
On January 7, I purchased an accessory package for the Dreame X40 Ultra vacuum cleaner through Temu. According to the product description at the time of purchase, the package was supposed to include 4 mop pads, 4 dust bags, 2 filters, 2 side brushes, and 1 tricut brush. I specifically chose this pac...
I placed an order on the Temu app on 15 January 2025 from the UAE, and Temu cancelled one of the items that was very important for me. To solve this, I placed a new order for a similar item with order ID PO-209-00942702449272972, and paid a total of 134 AED. However, the same problem happened again:...
I am writing regarding my unresolved refund issue with Temu under authority code 804017. I had three separate amounts that were supposed to be refunded to my debit card: R1040, R50, and R70. Temu informed me that these refunds would be reflected between 29 December and 12 January, but to date, nothi...
I used the friend invitation feature in the Temu app on my Android phone on January 12, 2026, to participate in a campaign that promises 6 free products. Although I invited more than 10 friends within the 24-hour period specified in the campaign, and many of them accepted the invitation and complete...
I placed an order on Temu with tracking number 6122825052742, which contained clothing, a bag, a seat cover, and a phone stand. Temu marked the order as delivered on 08/01/2026, but I did not receive any package. When I contacted customer service, I was told that the rider reported the order as deli...
I placed several orders for clothes, health and beauty products, and household items, including a rug, through Temu.com from Wise, VA. A total of $70 was taken from my Chime Visa card, and according to my bank, this amount was transferred to a secure checking account on 12/31/25. I have documents an...
I purchased an Attack Shark X66 Wireless Mechanical Gaming Keyboard via Temu under order number PO-203-02279534979190893. I received the parcel on December 31, 2025. The outer package was sealed and the product box was inside. However, when I opened the box, there was no keyboard at all. The only it...
"The fee was deposited into my account."
I placed three separate orders containing soap dishes and water pipe extension accessories via the Temu mobile application on 26 December 2025. I realized that I had created these orders by mistake and cancelled all of them within approximately 5 minutes. The fee for one of the three orders was refu...
I ordered four different fishing supply products from Temu to be delivered to Istanbul, Turkey, and the package was delivered on 28 December. In my order there were two products in packs of 10, one product in a pack of 5 and one product in a pack of 50. However, in the delivery I received only three...
"During a refund request, I saw the following warning on my account: “Temu credit temporarily unavailable due to unusual payment or Temu account activity.” I think there is a risk‑related issue, but this warning comes from Temu’s system, not my bank. My bank officially confirmed that there are no restrictions, risk flags, or blocks on my card or account. Also, because the refund has not been reflected, I initiated a repayment request. Please re‑check the refund process on your side and ensure the funds are transferred properly to the card network. Additionally, I have four more refunds where an RRN was provided but no ARN was issued. In total, there are four refunds that have not been processed."
I purchased a curling iron from Temu on December 6. When I used the product, it emitted a burning smell and burned my hair, so I decided to return it and sent it back on December 25. I was informed on December 26 that the refund had been processed, but the amount has still not been reflected in my b...
I placed a Temu order with the number 6121225046600 on 13/12/2025, with an estimated delivery date of 02/10/2026, to be delivered in Rome, Italy. I have been waiting for quite a long time and was concerned about possible problems, but today the tracking information shows that the parcel is “out for ...
I placed an order with Temu on 28 November, under order number #PO-18400041285896311688. According to the information provided by Temu, the delivery was supposed to arrive on 22 December, but it is still delayed, and I have not received my package. I am currently in South Africa, in the Northern Cap...
I placed an order on Temu with the order number 6121225950028 / PO-098-03526658391671138. Temu informed me by SMS that my parcel would be delivered today, so I stayed at home and waited for the delivery. Despite this, the status was later updated as if the receiver was not at home. This information ...
I initiated refund requests for two different orders I placed through the Temu shopping platform, but although several days have passed, no refund has been made. I paid for both orders by credit card and was clearly informed that the refunds would be returned to my credit card, yet this commitment h...
I am writing regarding my Temu order PO‑153‑01719395036793686, for which I have not received my refund. The order was paid through Easypaisa, and despite the issue being ongoing for about 5 days, the refund has still not been issued at all. I contacted Temu customer service about this situation and ...
I am writing regarding an issue with my sixth free gift on Temu. The progress for this free gift is stuck at 99% and has not moved forward. This problem started about 27 minutes ago and has remained the same since then. I have not yet contacted customer service, but I want to officially report that ...
I am a Temu customer in Johannesburg, South Africa, and I am extremely frustrated about two refunds that I have still not received and the poor communication around them. On 28 November 2025 I cancelled two orders with the following order numbers: PO-184-19709895550073206-D01 and PO-184-197099813766...
On 2 December 2025, I placed an order on Temu for an OPPO Reno 6 5G smartphone for R2412. The order was placed under the reference number PO-184-04747579126392279. At the time of purchase, the product was clearly shown and described as a smartphone. After I completed the purchase, Temu changed the a...