Temu doesn't sell user data, but it does share it with shipping affiliates and marketing providers, which indirectly generates revenue. The app's payment security is questioned due to data collection, security, and lawsuits.
The company collects purchase history, browsing activity, and possibly device data, raising security concerns. The app has been accused of requesting excessive permissions and being difficult to secure.
US class-action lawsuits against Temu over data privacy, particularly user data collection and handling, raise privacy concerns.
Users should read Temu's privacy policy to understand data collection and use to reduce risk. Installation permissions should be minimal for app functionality. If you don't like using debit/credit cards on the app, try virtual credit cards or prepaid cards for Temu purchases. Keep an eye on bank statements and credit card statements for suspicious charges after Temu.
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Related Complaints
Temu's Unsolvable Puzzle Verification Frustrates Users

Temu has added a puzzle verification step to access the site, but the puzzle pieces don’t fit together properly, making it impossible to log in. At first, I thought it was just a temporary glitch, but the issue hasn’t gone away. I haven’t been able to check my orders or use the app at all. It honest...
Temu Charged Without My Consent After I Deleted My Card Info
I made a purchase on Temu on April 18, 2025, paying with my credit card. Since I didn’t want my card details saved, I deleted them from the app. Howev...
Temu Still Hasn’t Refunded Me for Canceled Items—I Need a Clear Payment Date

I canceled items on Temu, but I still haven’t received my refund, and it’s been far longer than it should take. For a platform that usually processes payments quickly, this delay is unacceptable and frustrating. In my previous orders, the money was returned within a short time, so I don’t understand...
Temu Does Not Allow Me to Make Purchases Despite Trying Multiple Cards and Devices
I am unable to shop from Temu at all. I have tried using every type of card, but I keep receiving a warning that the payment could not be processed. I even ensured that all the cards I used were active and had sufficient balance, yet the issue persists. Even after opening Temu on the phones of all m...
Is Temu Reliable For Online Shopping

Yesterday, I placed my first-ever order on Temu to try out the platform, using my regular credit card instead of my usual practice of creating a virtual card for online shopping. Since then, I have received three alarming SMS notifications: one at 11:35 PM yesterday, another at 11:35 AM today, and t...
Unauthorized Charges on My Card After Using Temu
I am concerned and frustrated that my credit card information, which I used exclusively for purchases on Temu, appears to have been compromised. I discovered unauthorized charges on my account, and it's clear that this sensitive information was not shared with any other platform or service. Given th...
Avoid Temu To Protect Your Privacy, Stop Purchases
This app is a data-harvesting scam that promises "shopping like a billionaire," and it exploits people’s need to shop, apparently they’re succeeding…convinced my family to uninstall it, and I hope legislators ban it soon. It’s not safe there, afteR I downloaded it the ads and offer I get all changed...
