I have a total of 10 tax-free transactions for purchases I made in the Netherlands between January 17 and January 26. When leaving the Netherlands, I was told at customs that I needed to complete the tax-free procedures upon entering Turkey, so I kept all my forms and receipts accordingly. However, after arriving in Turkey and visiting the relevant customs office in Ayvalık, I was informed that the procedures actually needed to be completed when exiting the Netherlands and that they could not be processed from Turkey. Due to these contradictory instructions, I was unable to receive refunds for any of my 10 tax-free transactions and have suffered financial loss as a result. My transaction and invoice numbers will be provided to Global Blue upon request. Because of the misinformation and the hardship I have experienced, I request that all of my tax-free refunds for purchases made in the Netherlands be processed in full.
After shopping in the Netherlands on January 18, I completed a tax-free refund process through Global Blue, and the tax refund was credited to my credit card within about a week. On January 28 at Nuremberg Airport, I completed all my tax-free procedures properly, had my form approved, and placed the...
Back in February, I made a purchase in Belgium and had my tax-free form stamped at the airport before returning home. When I arrived in Turkey, I was told that I also needed to submit the form at the Global Blue counter in Istanbul Airport. I personally handed over my form at the counter as instruct...
On January 10, 2026, I made a purchase totaling approximately $451 at the Swatch İstinyePark store in Turkey, and a tax-free transaction was processed through Global Blue. My tax-free form number is 11059025579530710807, name S*** Y**** C****, passport number 402441***, passport expiration date 12/1...
Global Blue withdrew part of my tax-free refund from my account and failed to pay the remaining portion, claiming that I did not get my invoices approved by customs. However, my tax-free procedures were completed at the kiosks in Roermond Outlet Center by the staff there, and the refund to my credit...
I completed my tax-free refund process at Hannover Airport for purchases I made abroad. At the Global Blue office, I was given a receipt stating that I would receive a refund of €50. However, when I checked my bank account, I saw that the refund was issued in USD—specifically $50.27—and converted in...
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