Temu Customer Service Failed to Refund Missing Items
+3
December 21, 3:27 pm
8
I am writing regarding my Temu order PO‑153‑01719395036793686, for which I have not received my refund. The order was paid through Easypaisa, and despite the issue being ongoing for about 5 days, the refund has still not been issued at all. I contacted Temu customer service about this situation and was told that they have no idea what happened and that this is a “unique incident,” and they can only create a ticket. Since then, there has been no resolution and no refund reflected in my Easypaisa account. All items in my order were delivered in transparent packaging, which clearly shows that any shortage or missing items occurred before delivery, not after I received the parcel. Despite this, support repeatedly asked me to “return the items,” which is impossible because the missing items were never included in the first place. This approach also contradicts Section 4‑IV of your own refund policy. I request that this case be escalated to senior support, that a full refund be issued for the missing or incorrect items, and that the opened parcel and its transparent packaging be properly reviewed as evidence. I also expect clear assurance that customers will not be asked to return items they never received. I am based in Lahore, Pakistan, and I expect Temu to urgently process and complete the full refund for this order to my Easypaisa payment method without any further delay. Sincerely, Abdul Basit Lahore, Pakistan
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