Temu Customer Service Failed to Refund Missing Items

Dear Temu Support Team, I am formally escalating an unresolved issue with my recent order. Despite multiple contacts with customer support, I have received only scripted responses that do not address the core problem. I request immediate review by a senior support agent, as the current handling contradicts Temu’s refund policy. My parcel arrived partially opened, and the postman asked me to open it in front of him. This raises serious concerns about tampering or mishandling during transit. Upon opening, it was clear that multiple items were missing, incomplete, or not as described, and I did not receive the quantities I paid for. Several items were in transparent packaging, making the missing quantities visible without opening them, proving the issue occurred before delivery. Key issues include: fewer grafting sleeves than ordered, only 6 of 12 pot filters received, only 1 plant cloche received, less than half of the watering system (also smaller than advertised), only 1 of 4 scissors received, and seed spreaders not matching the description. Other items were also incomplete. I contacted support multiple times and was repeatedly told to return the items, which is not applicable, as I cannot return items that were never delivered. According to Temu’s refund policy Section 4-IV (Missing Items), refunds should be processed without requiring a return. My case clearly falls under this policy, yet it has not been applied consistently. I am a student and used my personal savings, and this situation has caused financial loss and stress. I respectfully request: Escalation to a senior support agent Full refund for all missing and incorrect items under Section 4-IV Investigation into the partially opened parcel A final, policy-compliant resolution instead of scripted replies Sincerely, Abdul Basit Lahore, Pakistan