I've ordered a few times from Temu all arrived on time but my recent order is taking too long. What might be wrong?

I ordered several products from TEMU on 21 November 2025, and they were shipped with iMile. The tracking number of my parcel is 6112125956849, and the delivery address is Via Rocca Cencia 5*, 00132 Roma, Italy. The courier came to this address, but at that time I was in my home country, Bangladesh, ...

I placed an order on Temu for a pair of wireless/Bluetooth earbuds costing $7. The item was shipped via Aras Kargo, and on November 26, 2025, at 3:06 p.m., the tracking update claimed that delivery was attempted but I was “not at the address,” so the package was taken back. However, I was at home at...

On October 15, 2025, I placed an order on Temu for an Icradle handmade doll. The delivery time was listed as 32 days, and it was stated that the product would be shipped by ground transportation. However, I believe the item is stuck in customs, and I have not received any shipping updates since Nove...

I placed an order for clothing items on Temu with the order number PO-203-13076297802870538 on October 20, 2025. The order was to be delivered to my address in Kocaeli, Turkey, and the tracking status currently shows “customs clearance completed.” However, as of November 7, 2025, it has been 8 days...

I received a promotion from Temu offering 3 items of my choice if I spent an additional R260. I completed the purchase, but I never received the 3 selected items. This feels like a scam! I chose a set of 2 copper bottles, an XL dog bed, and a jacket, but I didn’t receive a single one of them.

On January 18, 2025, I placed an order for an electronics item through the Temu mobile app (order no. PO-203-10036491167272752). I later received an email stating that the order would be canceled and a refund would be issued. Although the email said my ₺1,618.03 refund was completed, no credit has a...

On October 2, 2025, I placed an order on Temu for a black children’s dress (Order No: 5722*******23). It has now been 11 days, yet the item has not been delivered, and I was informed that the package is stuck in customs. I specifically ordered this dress for my daughter’s birthday on October 15, but...

On October 4, 2025, I placed an order on Temu (Order No: PO-203-15434346591351333) for a chair worth ₺1,000. At the time of purchase, it was clearly stated that as part of a promotion, I would receive a free table and chair set as a gift. Both the promotional gifts appeared clearly in my shopping ca...

I placed an order worth ₺1,181 through the Temu mobile app, but I canceled the order shortly afterward. I received a cancellation confirmation, but even after waiting some time, the refund has not been credited back to my Halkbank credit card account. I reached out to Temu customer service, but the...

On September 4, 2025, I placed an order from Tokat city center on Temu with order number PO-203-07526736073590848. I canceled the order within 10 minutes of placing it and made the payment with my bank card. However, despite the cancellation, the ₺985.54 refund has still not been credited back to m...

On August 17, through the Temu mobile app, I ordered a raincoat and school bag but realized the items were incorrect and immediately created a return request before they were even shipped. The products were never sent, yet instead of receiving my refund of ₺1,578, I have been waiting with no result....

On August 28, 2025, at 16:21, I placed an order on the Temu website for sunglasses, a belt, and a bikini. The full payment of ₺1,382.50 was successfully charged to my credit card, and I used the email address d*****@gmail.com** during checkout. However, after payment, I received no order confirmati...

On August 20, 2025, I placed an order on Temu (Order No: PO-203-08643174392951363) which included a jacket, necklace, and pen. The shipment was supposed to be delivered to my İzmir Gümüldür address via Aras Kargo. However, despite the time that has passed, I have not received my order, and no delive...

I placed an order on Temu, and according to the tracking information, Aras Kargo marked it as “delivered” on June 23. However, I never received the package. I personally went to the local Aras Kargo branch to report the issue, and at first, they acted like it wasn’t their problem. Only after I insis...

I placed an order worth ₺1739 on Temu about four months ago, but I canceled it the very same day. Despite the immediate cancellation, I still haven’t received my refund. This ongoing delay is completely unacceptable, and I’m extremely frustrated. I’ve contacted Temu customer service multiple times,...

I placed an order on Temu but canceled it within just 5 minutes. It’s now been over two months, and I still haven’t received my refund. I contact customer service nearly every day, and all I get are repetitive, copy-paste responses like “We’ve created a case for you” or “Please wait.” But nothing ev...

I placed an order on Temu, and it has now been 10 days without a single update. Since July 3, the tracking has been stuck on “in transit to airport warehouse,” and today is July 13—nothing has changed. I’ve contacted customer support multiple times, and every time I receive the exact same copy-past...

I placed an order on Temu and made the payment on May 10. Although the promised delivery date was July 5, there has been no update regarding the shipment. It’s now well past the deadline, and I haven’t received even a basic tracking link. Despite repeatedly asking Temu about the location of the item...

On March 2, 2025, I placed an order through the Temu app, influenced by a misleading promotion that turned out to be completely deceptive. Once I realized the truth, I canceled the entire order within the same hour. The app confirmed my cancellation request and assured me that the order would not be...

I made an order on Temu on May 28 and canceled it right away. Even though I was informed that the refund was processed, it has now been more than a month and I still haven't seen any money returned. I continuously monitored my account and remained hopeful, yet there was no progress. On June 28, I ma...

I made a purchase on the Temu app on May 23. The product was labeled as “expedited delivery” and was guaranteed to arrive within 5 business days. It's June 26, and I'm still waiting for an update on my order. I have no updates on whether it has been shipped or its current location. The constant barr...

Temu’s delivery guarantee is not real. I was misled by videos on social media about Temu. On their website, they claim there is a guaranteed delivery. So, I placed an order. However, the products appear as "delivered" in their system, and therefore, they do not provide any delivery information, do n...

In May 2025, I placed a total of five orders on Temu. Three of those orders were split into 11 separate packages. While eight of the packages—shipped via Aras and MNG Kargo—arrived without issue, the remaining three, sent through a company called Skynet, never reached me. Despite living in Antalya,...