I've ordered a few times from Temu all arrived on time but my recent order is taking too long. What might be wrong?

On February 3, 2026, I placed an order on Temu and paid via PayPal in two separate charges of $27.46 and $25.45. These payments were for orders numbered PO-211-0456 and PO-211-04561. Despite the payments going through, I never received the products associated with these orders. When I noticed that m...

I ordered four different fishing supply products from Temu to be delivered to Istanbul, Turkey, and the package was delivered on 28 December. In my order there were two products in packs of 10, one product in a pack of 5 and one product in a pack of 50. However, in the delivery I received only three...

I placed a Temu order with the number 6121225046600 on 13/12/2025, with an estimated delivery date of 02/10/2026, to be delivered in Rome, Italy. I have been waiting for quite a long time and was concerned about possible problems, but today the tracking information shows that the parcel is “out for ...

I placed an order on Temu with the order number 6121225950028 / PO-098-03526658391671138. Temu informed me by SMS that my parcel would be delivered today, so I stayed at home and waited for the delivery. Despite this, the status was later updated as if the receiver was not at home. This information ...

I ordered several products from TEMU on 21 November 2025, and they were shipped with iMile. The tracking number of my parcel is 6112125956849, and the delivery address is Via Rocca Cencia 5*, 00132 Roma, Italy. The courier came to this address, but at that time I was in my home country, Bangladesh, ...

I received a promotion from Temu offering 3 items of my choice if I spent an additional R260. I completed the purchase, but I never received the 3 selected items. This feels like a scam! I chose a set of 2 copper bottles, an XL dog bed, and a jacket, but I didn’t receive a single one of them.

I placed an order on Temu and made the payment on May 10. Although the promised delivery date was July 5, there has been no update regarding the shipment. It’s now well past the deadline, and I haven’t received even a basic tracking link. Despite repeatedly asking Temu about the location of the item...

I made an order on Temu on May 28 and canceled it right away. Even though I was informed that the refund was processed, it has now been more than a month and I still haven't seen any money returned. I continuously monitored my account and remained hopeful, yet there was no progress. On June 28, I ma...

I made a purchase on the Temu app on May 23. The product was labeled as “expedited delivery” and was guaranteed to arrive within 5 business days. It's June 26, and I'm still waiting for an update on my order. I have no updates on whether it has been shipped or its current location. The constant barr...

Temu’s delivery guarantee is not real. I was misled by videos on social media about Temu. On their website, they claim there is a guaranteed delivery. So, I placed an order. However, the products appear as "delivered" in their system, and therefore, they do not provide any delivery information, do n...

I placed an order with the number PO-203-16254830103590280 on March 6, 2025 at 19:58 through Temu. Just 1 minute after placing the order, I submitted a return request. As of today, 76 days have passed. This means 46 days have passed beyond Temu’s promise of a “refund within 30 days.” Temu has not fu...

Dear Temu Support Team, I am extremely upset with your delivery team in Qatar. My order was signed and accepted by your Qatar delivery branch, and I received a message stating the items were delivered, but I never received any package for my order number JTE400027924617. I tried calling the phone nu...

I'm seriously questioning whether the order I placed through Temu even exists. The tracking history showed my package heading to the airport for over 24 hours, then—strangely—after I contacted customer service, a bunch of updates suddenly appeared out of nowhere. The same package that was "on the wa...

I bought some stuff through Temu on April 18 and April 20, but I canceled both orders immediately. I canceled right away, but I still haven't gotten my refund. I was informed that a refund was sent to my bank account and even received a transaction slip, but when I reached out to my bank, they said ...

I made a purchase from Temu on March 16, 2025. A few minutes later, I canceled the order. Normally, the refund would have been processed to my account the same day, but it was not. I contacted the bank, and they told me to wait until the given time period expired. I waited, but even after the deadli...

The company named Temu said they would issue a refund after the product was canceled, but it's been a month and I still haven’t received my money. I’ve contacted their customer service multiple times, but all I get are automated responses or empty promises. Every day, they stall people with lies. It...

It has been 32 days since I asked for a refund from Temu, and I have yet to see my money returned. Whenever I contact them, the customer representative expresses regret for the delay, yet I never receive a clear or satisfactory explanation regarding the situation. I’ve reached out several times, loo...

My Temu order is missing—I received someone else’s package instead. I’ve sent emails and made phone calls, but no one seems to care. Do I need to go on social media to get my issue addressed? I need this resolved. The package that arrived at my house wasn’t mine. I called the shipping company, and t...

Even though I canceled my order in 10 minutes, I still haven't received my money back. It’s been nearly 4 months. Temu keeps telling me that they’ve already refunded the amount, but when I speak to my bank’s customer service, they confirm no refund has been received. I’ve provided all the necessary ...

Temu has not sent my order and won't refund me. Instead, they are trying to give me store credit. The order never left their warehouse (PO-163-04041950792231397). I want a refund in the same way I paid. I have been talking to them for days, but they keep delaying the process.

I have been a loyal customer to Temu for several years now, I've bought many many and more things from you guys, and I've only requested returns a very few times. On my last order #PO-037-06065727908391620, I responded to one of your emails offering 3 items for $0.01. I chose the 3 items, plus 12 ot...

I have not received my parcel yet, nor have I received any emails regarding its status. There has been no refund either. The parcel tracking code is CPPK9592516838. I previously placed an order through Temu with the tracking code mentioned above. While some items were shipped, others are marked as "...

I placed an order on Temu on February 1, and it was shipped on the 4th. On the 8th, the status showed domestic transfer within China, and on the 14th, I received the same update again. When I contacted Temu support, they told me that the package was small and the flight had been delayed. They mentio...

I asked for a refund after canceling my order from Temu, but even after two months of waiting, my money is still not back in my account. Reaching customer support is impossible, as every communication channel results in the same generic responses that fail to resolve the issue. I have reached out se...

I’ve had a really disappointing experience with my Temu orders. I’ve been waiting for weeks, and there’s been absolutely no indication of any progress. My order status hasn't changed in the last 10 days. I contacted customer service seeking clarity or a refund, but instead, I was met with confusion ...