I placed three separate orders containing soap dishes and water pipe extension accessories via the Temu mobile application on 26 December 2025. I realized that I had created these orders by mistake and cancelled all of them within approximately 5 minutes. The fee for one of the three orders was refunded to my account on the same day, but the refunds for the orders with numbers PO-203-03265836293750615 and PO-203-03265699978870615 have still not been reflected in my account. I regularly check both the order and refund status via the Temu application and the transaction history of my credit card, and I can clearly see that the relevant amounts have not been credited back. When I contacted Temu support, I was informed that my refund request had been processed, that the amount was expected to be transferred to my bank between 29 December 2025 and 31 December 2025, and that my bank might reflect it to my account between 5 January 2026 and 16 January 2026. However, the fact that the other order, which I cancelled at the same time, was refunded immediately while these two orders are being kept pending makes me uncomfortable and I believe this situation is causing me a grievance. I request that the amounts of these two orders, which I paid for and cancelled on the same day within a very short time, be refunded to my credit card as soon as possible, without any additional waiting period.
On August 16, 2025, and August 22, 2025, I placed two orders on Temu (Order Numbers: PO-203-21359351452791313 and PO-203-08646247800951313). I canceled both orders immediately after realizing I had purchased them by mistake. However, even after a long time has passed, I still haven’t received a refu...
I am a Temu customer in Johannesburg, South Africa, and I am extremely frustrated about two refunds that I have still not received and the poor communication around them. On 28 November 2025 I cancelled two orders with the following order numbers: PO-184-19709895550073206-D01 and PO-184-197099813766...
On February 13, 2025, I placed an order on Temu and canceled it just two minutes later. Temu claims that they have processed my refund, but after multiple conversations with my bank, I was informed that no refund has been received and there is no pending transaction. I have checked my account multi...
I placed an order with the number PO-203-16254830103590280 on March 6, 2025 at 19:58 through Temu. Just 1 minute after placing the order, I submitted a return request. As of today, 76 days have passed. This means 46 days have passed beyond Temu’s promise of a “refund within 30 days.” Temu has not fu...
On July 27, I canceled my purchase from Temu on the same day. My order number is PO-203-16986943706234076. I have been waiting for the refund of ₺633.68 to my credit card. Temu sent me a message saying the refund was reported to the bank, but when I spoke with my bank, I was told that no such notifi...
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