Temu Cancelled Orders - Refund Delay Despite Same-Day Cancellation

Selçuk
Selçuk
Temu
January 2 1:38 PM503
Selçuk's Thank You Message
The fee was deposited into my account.

I placed three separate orders containing soap dishes and water pipe extension accessories via the Temu mobile application on 26 December 2025. I realized that I had created these orders by mistake and cancelled all of them within approximately 5 minutes. The fee for one of the three orders was refunded to my account on the same day, but the refunds for the orders with numbers PO-203-03265836293750615 and PO-203-03265699978870615 have still not been reflected in my account. I regularly check both the order and refund status via the Temu application and the transaction history of my credit card, and I can clearly see that the relevant amounts have not been credited back. When I contacted Temu support, I was informed that my refund request had been processed, that the amount was expected to be transferred to my bank between 29 December 2025 and 31 December 2025, and that my bank might reflect it to my account between 5 January 2026 and 16 January 2026. However, the fact that the other order, which I cancelled at the same time, was refunded immediately while these two orders are being kept pending makes me uncomfortable and I believe this situation is causing me a grievance. I request that the amounts of these two orders, which I paid for and cancelled on the same day within a very short time, be refunded to my credit card as soon as possible, without any additional waiting period.

Selçuk
Selçuk
January 5 5:33 PM

The fee was deposited into my account.

January 8 3:13 PM (6 days after complaint)

Thank you for your feedback. We are glad that all your issues have been resolved. Customer satisfaction is very important to us, and we continuously work to improve our service quality. If you need additional assistance, please message us through the live chat in the Temu app. Sincerely, the Temu Team.

Comments

Similar Complaints

Temu Refunds Not Received After Order Cancellation

Amos
Amos
Temu
December 18, 2025 4:01 PM450

I am a Temu customer in Johannesburg, South Africa, and I am extremely frustrated about two refunds that I have still no...

Urgent Refund Request – Temu Order

Emel
Emel
Temu
May 21, 2025 9:49 PM166

I placed an order with the number PO-203-16254830103590280 on March 6, 2025 at 19:58 through Temu. Just 1 minute after p...

1

Temu Did Not Refund My Money to My Credit Card After Order Cancellation

Murat
Murat
Temu
August 19, 2025 1:52 AM150

On July 27, I canceled my purchase from Temu on the same day. My order number is PO-203-16986943706234076. I have been w...

1

Temu Refund Not Received

Ayşegül
Ayşegül
Temu
September 30, 2025 1:32 AM162

On July 23, 2025, I placed an order through Temu with the number PO-203-19469739281270318. Although I canceled the order...