On 2 December 2025, I placed an order on Temu for an OPPO Reno 6 5G smartphone for R2412. The order was placed under the reference number PO-184-04747579126392279. At the time of purchase, the product was clearly shown and described as a smartphone. After I completed the purchase, Temu changed the amount and the product description on the order, and I then saw that they are now only sending me a phone case instead of the OPPO Reno 6 5G smartphone I originally ordered. This change was made after my order and payment, which I find unacceptable and misleading. I request that Temu honour the original order and send me the OPPO Reno 6 5G smartphone as initially advertised and purchased for R2412. I expect this to be resolved as soon as possible.
I placed an order with the number PO-203-16254830103590280 on March 6, 2025 at 19:58 through Temu. Just 1 minute after placing the order, I submitted a return request. As of today, 76 days have passed. This means 46 days have passed beyond Temu’s promise of a “refund within 30 days.” Temu has not fu...
I placed an order with Temu on April 29, 2025—order number PO-203-18366452874791230. As of today, I still haven’t received the item. Since May 2, the shipment tracking has shown no updates at all—zero movement. It’s like the package doesn’t even exist. Temu hasn’t provided any explanation, and the o...
I placed two separate orders on Temu on 23 November 2025 from Nigeria, using my Verve card. The orders had the following references: PO-147-18940616591990656 and PO-147-18940575575670656. Within about ten minutes of placing them, I cancelled both orders. Despite this, I have not received any refund ...
On January 18, 2025, I placed an order for an electronics item through the Temu mobile app (order no. PO-203-10036491167272752). I later received an email stating that the order would be canceled and a refund would be issued. Although the email said my ₺1,618.03 refund was completed, no credit has a...
I made a purchase from Temu on July 28, 2024, and requested a refund after the products arrived months later than the promised dates. On September 11, 2024, Temu informed me that a refund was issued to my card and should be available by October 11. However, when I contacted Garanti Bank customer ser...
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